Summary
Overview
Work history
Education
Skills
Certification
Timeline
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Lai Shan (Pansy) TANG

Rugby,Warwickshire

Summary

Highly organised and detail-oriented professional with over 10 years of experience in administrative support and customer service. Skilled in CRM systems, data management, and maintaining operational efficiency. Adept at multitasking, improving workflow and fostering collaborative work environment. A proactive team player who can also work independently and adapt to changing priorities and deadlines.

Overview

17
17
years of professional experience
5
5
years of post-secondary education
1
1
Certification

Work history

Warehouse Coordinator

Rexville Solutions
Rugby
07.2023 - 07.2024
  • Handled daily clients queries through support tickets and messaging apps, collaborating with cross-functional teams to meet client requirements.
  • Listed clients' special requirements in Warehouse Management System (WMS) and ensured accurate billing and relevant departments followed up on time.
  • Coordinated inbound and outbound shipments, preparing accurate documentation and timely updates in WMS.
  • Investigated and resolved discrepancies, maintaining accurate and up-to-date inventory records.
  • Updated WMS with relocations and adjustments, promptly informed clients of damages or discrepancies, and logged updates in the system.
  • Maintained stock list of office supplies for warehouse.

Manager, Communications and Development

Heifer
Hong Kong
07.2021 - 09.2022
  • Collaborated with Operations and Fundraising teams to consolidate project data, ensuring smooth communication and documentation.
  • Negotiated with service providers, securing favourable terms for company.
  • Assisted in budget preparation for better financial planning.
  • Compiled monthly reports that measure performance against KPIs such as generated leads and ROI, supporting strategic decisions to optimise campaigns and demonstrated the effectiveness of communication strategies.
  • Leveraged data management skills to present fundraising efforts to donors clearly and effectively.

Assistant Manager, Public Relations & Marketing

LSCM R&D Centre
Hong Kong
10.2014 - 10.2015
  • Key member of annual conference hosting over 400 officials and industry players, preparing and delivering staff briefings for smooth event execution.
  • Developed strong relationships with suppliers to facilitate timely deliveries.
  • Teamed up with Research team and technology partners to introduce applied technologies to the public in accessible and engaging manner.
  • Assisted Business Development team by creating promotional materials that effectively showcase R&D achievements to key stakeholders, including government, universities, and industry leaders.

Assistant Marketing Communications Manager

The Langham
Hong Kong
09.2011 - 04.2012
  • Worked closely with other departments to ensure marketing initiatives align with hotel's goals and guest expectations.
  • Built and maintained strong relationship with media for generating positive publicity.
  • Ensured consistent branding and messaging alignment with hotel group's standards.

Officer, Public Relations, Mainland China and Taiwan

Hong Kong Tourism Board
Hong Kong
12.2009 - 02.2011
  • Planned tailor-made itineraries for overseas media, coordinating with business partners for shooting and interview arrangements.
  • Facilitated decision-making by preparing cost comparison of material pricing.
  • Conducted market research and introduced emerging trends, traditions and customs to overseas media.
  • Improved office efficiency by meticulously sorting and categorising documents.

Communications and Database Coordinator

Mandarin Oriental
Hong Kong
06.2007 - 12.2009
  • Monitored stock levels of office supplies, corporate gifts and press kits, managed stock replenishment, proactively identifying potential shortages and prevented out-of-stock scenarios.
  • Provided comprehensive administrative support to Communications Office including preparation of media reports, calendar management, filing, handling phone calls and emails.
  • Oversaw purchase requisition and purchasing orders efficiently from creation through to completion.
  • Updated guest data in CRM system daily and prepared arrivals of VIP guests in collaboration with other departments.
  • Prepared weekly departmental meeting agendas and minutes for discussions with General Manager and Director of Sales & Marketing.

Education

MSc - Hospitality with Tourism Management with Placement

Birmingham College of Food, Tourism and Creative Studies
Birmingham
09.2004 - 08.2006

Bachelor Degree - Business Administration, major in Marketing

Lingnan University
Hong Kong
09.2001 - 08.2004

Skills

  • Customer Services
  • Communications Skills
  • Database Management
  • Time Management
  • Teamwork
  • Office Administration
  • System Proficiency [eg, CRM, MS Office Suite, WMS]

Certification

2002

City & Guilds International Award in Barista Skills


2005

Wine & Spirit Education Trust Certificate (WSET) Level

Timeline

Warehouse Coordinator

Rexville Solutions
07.2023 - 07.2024

Manager, Communications and Development

Heifer
07.2021 - 09.2022

Assistant Manager, Public Relations & Marketing

LSCM R&D Centre
10.2014 - 10.2015

Assistant Marketing Communications Manager

The Langham
09.2011 - 04.2012

Officer, Public Relations, Mainland China and Taiwan

Hong Kong Tourism Board
12.2009 - 02.2011

Communications and Database Coordinator

Mandarin Oriental
06.2007 - 12.2009

MSc - Hospitality with Tourism Management with Placement

Birmingham College of Food, Tourism and Creative Studies
09.2004 - 08.2006

Bachelor Degree - Business Administration, major in Marketing

Lingnan University
09.2001 - 08.2004

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Lai Shan (Pansy) TANG