Lais Domingos
Rotherham
Summary
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Energetic employee well-versed in strong communication and organisation skills. Seeks solutions to problems and applies extensive analytical knowledge to findings. Adept at multi-tasking, leading group discussions and managing projects.
Overview
6
6
years of professional experience
Work History
Training Team recruiter
ASOS logistics
Barnesley , Southyorkshire
05.2022 - 09.2024
- Initiated candidate interviews for efficient hiring process.
- Enhanced company reputation with meticulous candidate screenings.
- Analysed applicants' credentials to ensure exemplary employees.
- Increased client satisfaction by streamlining recruitment processes.
- Conducted thorough reference checks for accurate hiring decisions.
- Managed high-volume of candidates during peak recruitment seasons, ensuring smooth operations.
- Built strong relationships with prospective employers to increase placement opportunities.
- Maintained confidentiality throughout the recruitment process, ensuring trust and integrity were upheld at all times.
- Trained and mentored newer recruiters in successful strategies for areas such as interviewing and qualifying candidates.
Shift leader
Portuguese Bakery
Lisbon
11.2019 - 06.2020
- Ensured smooth operational flow by effectively managing shift schedules.
- Maintained high standards of customer service for improved satisfaction ratings.
- Maintained clean and safe work environment with regular inspections and cleaning rosters.
- Coordinated employee tasks to meet business objectives efficiently.
- Assisted customers in product selection, improving sales figures consistently.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Kept employees operating productively to meet business and customer needs.
- Trained new hires and set up mentoring relationships to drive team performance.
Customer services and sales agent
Polo Ralph Lauren PT
Lisbon
04.2018 - 10.2019
- Enhanced customer satisfaction by resolving queries efficiently.
- Delivered exceptional service for increased customer loyalty.
- Improved sales performances with effective product demonstrations.
- Engaged customers to facilitate repeat business.
- Managed challenging situations, achieved smooth resolutions.
- Maintained high level of product knowledge to assist customers effectively.
Education
Secondary School - Science and Humanities
Miguel Torga
Portugal /2013 - /2014
GCSEs - Maths
Hillsborough College
Sheffield GCSEs - English
Hillsborough College
Sheffield BSc (Hons) - Business and Tourism Managment
Canterbury Christ Church University (GBS Leeds)
Canterbury 06.2023 -
Skills
An ambitious and enthusiastic aspiring business entrepreneur determined to find opportunities to learn and enhance skills and widely broaden knowledge Fast-learning and hardworking team player who can take the lead and manage a team by directing and coaching people to reach their full potential
Able to quickly identify and resolve issues, ensuring customer satisfaction while maintaining a positive experience
Affiliations
- Enjoy reading and writing about business and management skills. Keen on exchanging knowledge and experience from all cultures. Fitness enthusiast through the gym, dancing and yoga. Interested in photography and video production. Eager to learn and practice languages for travelling, currently studying French.
Languages
English
Fluent
Portuguese
Native
Spanish
Upper intermediate
Timeline
BSc (Hons) - Business and Tourism Managment
Canterbury Christ Church University (GBS Leeds)
06.2023 -
Training Team recruiter
ASOS logistics
05.2022 - 09.2024
Shift leader
Portuguese Bakery
11.2019 - 06.2020
Customer services and sales agent
Polo Ralph Lauren PT
04.2018 - 10.2019
Secondary School - Science and Humanities
Miguel Torga
/2013 - /2014
GCSEs - Maths
Hillsborough College
GCSEs - English
Hillsborough College
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