Laina Shand
Blairgowrie,Perth and Kinross
Summary
I am a polite and professional person with strong communication and multitasking skills. I have experience in resolving customer complaints within company guidelines and using own initiative. I also implement customer follow-up to uphold service standards and guarantee customer satisfaction. I am a very organized and dependable candidate successful at managing multiple priorities with a positive attitude, with a willingness to take on added responsibilities to meet team goals. I am seeking to maintain a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
year of post-secondary education
Work history
Customer Service Assistant
Sainsbury's Local
Blairgowrie, Perth and Kinross
03.2022 - Current
- Assisted customers with varying questions using product knowledge and service expertise.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Trained new associates on cash register operations, advising on appropriate handling of customer sales, refunds and lottery.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
- Took on a responsible colleague role that allows me to be in charge of both the store and colleagues for up to four hours of any shift
- Undertook the role of being a store representative that allows me to work with my fellow colleagues from my store and other stores to make Sainsburys a better workplace
Team Member
Sainsbury's Local
Blairgowrie, Perth and Kinross
05.2021 - 08.2021
- Completed opening and closing checklists to create welcoming store environment.
- Warmly greeted customers and proactively reduced wait times.
- Offered exceptional customer service with strong product knowledge.
- Delivered outstanding in-store experience through positive and attentive customer service.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
Kitchen Assistant
Whetherspoons
Blairgowrie, Perth and Kinross
09.2020 - 11.2020
- Cooperated well with kitchen teams, improving workflow and raising working standards.
- Thoroughly cleaned kitchen utensils, cookware, glassware and serving dishes, maintaining faultless hygiene and presentation standards.
- Assisted in food preparation
- Assisted cooking meals and presenting food to the customers
- Ensuring proper food storage was carried out
Hairdressing Assistant
The Hair Lounge
Blairgowrie, Perth and Kinross
03.2019 - 03.2020
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Stocked hair products and equipment with excellent merchandising techniques.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Carried out regular sweeping and mopping to maintain immaculate salon cleanliness.
- Provided regular refreshments and snacks for continued customer satisfaction.
- Shampooed, conditioned and toned clients hair to professional standards.
Education
Higher National Diploma - Business Management with Human Resource Management
Edinburgh Napier University
Edinburgh 09.2021 - 06.2022
Certificate of Higher Education - Business Management
Perth College
Perth 09.2020 - 06.2021
Skills
- Efficient multitasker
- Confident communicator
- Customer service oriented
- Outgoing and enthusiastic
- Self-motivated
- Outstanding customer service
- Teamwork
- Organisation
- Patience
- Leadership
References
Grant Maxwell
Store Manager at Sainsburys Local Blairgowrie
grant.maxwell@sainsburys.co.uk
Timeline
Customer Service Assistant
Sainsbury's Local
03.2022 - Current
Higher National Diploma - Business Management with Human Resource Management
Edinburgh Napier University
09.2021 - 06.2022
Team Member
Sainsbury's Local
05.2021 - 08.2021
Kitchen Assistant
Whetherspoons
09.2020 - 11.2020
Certificate of Higher Education - Business Management
Perth College
09.2020 - 06.2021
Hairdressing Assistant
The Hair Lounge
03.2019 - 03.2020
Similar Profiles
Gouri GopanGouri Gopan
Trading Assistant at Sainsbury's LocalTrading Assistant at Sainsbury's Local
MOHAMMAD SIFUR RAHAMANMOHAMMAD SIFUR RAHAMAN
Customer and Trading Manager at Sainsbury's LocalCustomer and Trading Manager at Sainsbury's Local
Hamid Mohajer SolimanyHamid Mohajer Solimany
Customer Trading Manager at Sainsbury's LocalCustomer Trading Manager at Sainsbury's Local
Tara CordukesTara Cordukes
Customer service at Sainsbury's LocalCustomer service at Sainsbury's Local
Paul SmithPaul Smith
Watch Commander (Rostering Project) at Scottish Fire and Rescue ServiceWatch Commander (Rostering Project) at Scottish Fire and Rescue Service