Laily Baqa
Summary
Motivated secretary eager to contribute clerical skills and training to productive office team. Strong command of medical terminology and appointment coordination. Committed to safeguarding patient privacy with strict adherence to charting and reporting requirements.
Overview
7
7
years of professional experience
Work history
Medical Secretary
Penrith Cardiology
2023.10 - 2026.07
- Managed front desk operations efficiently while greeting patients warmly and addressing their concerns professionally.
- Scheduled appointments and managed calendars for multiple physicians, contributing to improved patient satisfaction.
- Increased office efficiency with thorough management of medical records, ensuring accuracy and accessibility for all staff members.
- Screened and prioritised calls, ensuring timely transfer and recording of messages for relevant personnel.
- Assisted office staff with administrative tasks, facilitating smooth operational workflows.
Christmas Casual Retail Assistant
Myer
2022.10 - 2024.10
- Engaged customers and enhanced experience through product knowledge and collaborative selling.
- Fostered friendly atmosphere by warmly greeting customers upon entry, creating welcoming environment for sales success.
- Performing register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
- Computing purchases and receiving and processing cash or credit payment.
- Organising store by returning merchandise to proper areas and restocked displays.
- Partnered with fellow retail assistants to efficiently complete tasks, ensuring timely attention for all customers.
- Assisted with opening and closing procedures, ensuring that the store was ready for business each day of the busy holiday season.
Medical Receptionist
Qscan Radiology Clinics
2023.03 - 2023.10
- Coordinated patient scheduling, check-in, check-out, and billing payments to ensure smooth practice operations.
- Checked patient insurance, demographic, and health history to keep information current.
- Assisted patients with completion of medical forms and documentation to facilitate efficient patient processing.
- Delivered compassionate customer service, fostering a welcoming atmosphere for patients and families.
- Protected patient privacy to ensure compliance with confidentiality standards.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
Internship
Shaukat Khanum Memorial Hospital & Research Centre
2020.10 - 2021.10
- Applied learned concepts in relevant work situations, gaining practical experience within industry.
- Assisted staff members with daily tasks, enabling focus on higher-priority assignments.
- Developed organisational skills through managing multiple tasks simultaneously while adhering to strict deadlines
- Team Leader of Shaukat Khanum Tiger's Club Zakat Campaign 2021.
- Communicated organisation's mission to diverse audiences, enhancing community engagement.
Internship Student
Comma Services & Counseling Program
2019.06 - 2019.09
- Designing social media strategies and content plans.
- Crafted engaging posts for startup's social media channels to increase audience interaction.
- Fostered positive team environment through collaboration with fellow interns on group projects and presentations.
- Created comprehensive training manuals to enhance staff onboarding and performance.
- Proofreading and editing proposals and research.
Education
Certificate IV - Project Management
Tafe Nsw
Australia, NSWBachelor of Social Science - Development Studies
Bahria University Islamabad
Islamabad Intermediate - Pre-Medical
Channab College Islamabad
IslamabadSkills
- Medical terminology
- KPI reporting
- Project coordination
- Operational excellence
- Proficient in MS Excel
- Time management expertise
- Leadership proficiency
- Performance evaluation
- Innovation and creativity
Languages
Dari - Native
Urdu - Bilingual
English - Fluent
Farsi - Conversational
Pashto - Conversational
Courses
- Jan 2019 – Jan 2019 Delegate representing Afghanistan in the Commission on the status of Women (CSW) Model United Nations
- Jan 2018 – Jan 2018 Reading competition, Oxford University's Excellence, Traditions, Innovation
Timeline
Medical Secretary
Penrith Cardiology
2023.10 - 2026.07
Medical Receptionist
Qscan Radiology Clinics
2023.03 - 2023.10
Christmas Casual Retail Assistant
Myer
2022.10 - 2024.10
Internship
Shaukat Khanum Memorial Hospital & Research Centre
2020.10 - 2021.10
Internship Student
Comma Services & Counseling Program
2019.06 - 2019.09
Certificate IV - Project Management
Tafe Nsw
Bachelor of Social Science - Development Studies
Bahria University Islamabad
Intermediate - Pre-Medical
Channab College Islamabad