Laila Yahiaoui
Kingston Upon Thames
Summary
I am a friendly and reliable graduate with experience working in fast-paced environments and providing great customer service. I am confident communicating with different people, working as part of a team and staying organised while managing multiple responsibilities. Through work, volunteering and university, I have developed strong organisational and time management skills. I am hardworking, approachable and keen to learn and take on new responsibilities.
Overview
1
1
Language
1
1
Certification
2027
2027
years of professional experience
Work History
Social Media Volunteer
Kingston Potter House Church
01.2025 - 06.2026
- Worked with a team to promote church events and community activities.
- Responded to messages and enquiries in a friendly and professional manner.
- Planned and organised weekly content while balancing university studies.
- Demonstrated reliability by meeting deadlines and supporting the wider church community.
Waitress
El Toro
Kingston upon Thames
01.2018 - 01.2019
- Provided friendly and efficient customer service in a busy restaurant environment.
- Took orders accurately, served food and drinks, and responded to customer requests.
- Worked closely with kitchen and front-of-house colleagues to keep service running smoothly.
- Cleared and reset tables and maintained a clean, welcoming dining environment.
Community Volunteer
Our Lady Immaculate Church
Tolworth
- Supported fundraising activities including bake sales and charity events.
- Helped organise community events and social activities for elderly members.
- Developed strong communication, teamwork and organisational skills while working with volunteers and the local community.
Education
BSc (Hons) - Marketing
University of Kent
07-2026
A Levels - Applied Science - A, English Literature - B, Psychology - B
Holy Cross Sixth Form
GCSEs - 9 GCSEs at grades A-B, including English and Mathematics
Holy Cross Secondary School
Skills
- Customer service
- Organisation and time management
- Attention to detail
- Microsoft Office
- Canva
- Communication and interpersonal skills
- Teamwork and collaboration
- Working well under pressure
- Email and written communication
- Social media management
Additional Languages
Portuguese
Upper Intermediate
B2
Certification
- Kent gold programme in global leadership
Timeline
Social Media Volunteer
Kingston Potter House Church
01.2025 - 06.2026
Waitress
El Toro
01.2018 - 01.2019
Community Volunteer
Our Lady Immaculate Church
BSc (Hons) - Marketing
University of Kent
A Levels - Applied Science - A, English Literature - B, Psychology - B
Holy Cross Sixth Form
GCSEs - 9 GCSEs at grades A-B, including English and Mathematics
Holy Cross Secondary School