LAILA SILVA
Tanauan, Batangas,Philippines
Summary
Dynamic HR Operations Manager with strengths in strategic planning and performance management. Drives employee engagement and compliance through effective policy implementation. Cultivates high-performing teams by prioritising professional development and fostering a positive workplace culture.
Overview
26
26
years of professional experience
1
1
Certification
Work History
HR Operations Manager
Samsung
02.2000 - Current
- Shuttle Operations.
- ISO Auditor.
- General Operations Services.
- Benchmarking in China.
- Handling production operations.
- Data Analyst.
Education
Diploma of Higher Education - ElectroMechanical Engineering
Technological University of the Philippines
Taguig01-2014
Skills
- Employee relations
- Payroll administration
- Compliance management
- Performance management
- Data analytics
- Process improvement
- Team leadership
- Strategic planning
- Training facilitation
- Positive attitude
- Customer service excellence
- Excellent communication skills
- Human resources operations
- Time-management
- Decision making
- Leadership excellence
- Effective communication
Languages
English
Proficient
C2
Korean
Beginner
A1
Certification
- Most Outstanding Employee certified
- ISO Auditor certified
Interests
- Listening to music
- Playing Volleyball
Accomplishments
- Planned and coordinated savings projects resulting in increased management satisfaction.
- Built and nurtured key client relationships to grow profit by 50%.
- Improved customer satisfaction reviews by successfully handling customer complaints and implementing monthly staff training.
- Achieved certification through the Most Outstanding Employee.
- Recognised by management for Most Outstanding Employee behaviours, leading to increased benefits.
Timeline
HR Operations Manager
Samsung
02.2000 - Current
Diploma of Higher Education - ElectroMechanical Engineering
Technological University of the Philippines