Positive and upbeat Customer Service Specialist bringing 15 years of customer-facing experience in fast-paced settings. Highly adaptable to addressing diverse customer needs. Proved history of building trust with customers to promote satisfaction, resolve concerns, and maintain long-term loyalty. Also an experienced Security Officer with official degrees in different security specialisations, like explosives control or escort and personal protection. I am a quick learner with an excellent capability to work under pressure. Adaptable and resourceful leader, dedicated to improving productivity objectives and increasing revenue. Trains and mentors managers to nurture cohesive leadership team that cultivates strong work culture, top quality standards and high employee performance. Guest-focused hospitality team member dedicated to promoting services and maintaining high customer satisfaction. Exceeds expectations for speed, knowledge and attention to detail, with years of experience in high-end hospitality establishments. Plans meticulously to coordinate reservations, room preparations and guest stays with ease. Delivers professional, knowledgeable customer care and memorable experiences.