Laila Bradford
North Shields
Summary
I am a dedicated person with strong customer service skills, exceptional time management abilities, and a reliable work ethic. I am also known for being personable and hardworking, consistently delivering high-quality results in a professional manner. I am very confident in social situations and my vast experience in customer facing roles allows me to comfortably deal with problems if they arise.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Waitress/Bartender
Flat Iron
2023.11 - 2025.06
- Duties as a waitress consisted of opening and setting up the restaurant for the day, taking orders from customers correctly, taking food to tables, and handling card and cash payments. As a bartender I opened the bar, prepared cocktail batches and closed the bar efficiently at end of service
Bartender
Vineyard72
2023.05 - 2023.09
- I made and served cocktails, wines and beers. As there was venue hire I hosted many parties/ occasions. When closing the bar I ensured I cleaned it up to the highest standard, such as the close down, sweeping and mopping.
Bartender
Ships Cat
2022.04 - 2022.09
- Tending the bar, serving local ales and making cocktails. When we were short-staffed, I often helped in the restaurant serving food and making sure I delivered excellent customer service. Also ensuring the close down of the bar and restaurant was properly done.
Barista
Paddle pod
2021.09 - 2022.03
- Making and serving hot beverages like teas and coffees, and food such as paninis, cakes and sandwiches. I also had to oversee children's birthday parties in the soft play area.
Customer service agent
Manpower recruitment
2020.10 - 2021.09
- Conducting telephone interviews for people applying for jobs for large companies such as Royal Mail, Brakes, Big Yellow, Arvato and Eurotunnel, taking inbound and outbound calls. I Trained and inducted new members of staff into the team. I dealt with large volume of administration such as electronic data entry, spreadsheets, and a wide range of computer systems.
Education
2:1 degree - Sociology
Leeds Beckett University
2023.09 - 2025.06
A level qualifications - Sociology, Geography, Psychology
Queen Alexandra Sixth Form College
2020.09 - 2022.07
GCSEs -
John Spence Community School
2017.09 - 2020.03
Skills
- Customer service skills
- Time management
- Reliable
- Personable
- Professional
- Hardworking
- 365 Microsoft word skills
References
Available upon request
Timeline
Waitress/Bartender
Flat Iron
2023.11 - 2025.06
2:1 degree - Sociology
Leeds Beckett University
2023.09 - 2025.06
Bartender
Vineyard72
2023.05 - 2023.09
Bartender
Ships Cat
2022.04 - 2022.09
Barista
Paddle pod
2021.09 - 2022.03
Customer service agent
Manpower recruitment
2020.10 - 2021.09
A level qualifications - Sociology, Geography, Psychology
Queen Alexandra Sixth Form College
2020.09 - 2022.07
GCSEs -
John Spence Community School
2017.09 - 2020.03