Laila Bradford
North Shields
Summary
I am a dedicated person with strong customer service skills, exceptional time management abilities, and a reliable work ethic. I am also known for being personable and hardworking, consistently delivering high-quality results in a professional manner. I am very confident in social situations and my vast experience in customer facing roles allows me to comfortably deal with problems if they arise.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Waitress/Bartender
Flat Iron
11.2023 - 06.2025
- Duties as a waitress consisted of opening and setting up the restaurant for the day, taking orders from customers correctly, taking food to tables, and handling card and cash payments. As a bartender I opened the bar, prepared cocktail batches and closed the bar efficiently at end of service
Bartender
Vineyard72
05.2023 - 09.2023
- I made and served cocktails, wines and beers. As there was venue hire I hosted many parties/ occasions. When closing the bar I ensured I cleaned it up to the highest standard, such as the close down, sweeping and mopping.
Bartender
Ships Cat
04.2022 - 09.2022
- Tending the bar, serving local ales and making cocktails. When we were short-staffed, I often helped in the restaurant serving food and making sure I delivered excellent customer service. Also ensuring the close down of the bar and restaurant was properly done.
Barista
Paddle pod
09.2021 - 03.2022
- Making and serving hot beverages like teas and coffees, and food such as paninis, cakes and sandwiches. I also had to oversee children's birthday parties in the soft play area.
Customer service agent
Manpower recruitment
10.2020 - 09.2021
- Conducting telephone interviews for people applying for jobs for large companies such as Royal Mail, Brakes, Big Yellow, Arvato and Eurotunnel, taking inbound and outbound calls. I Trained and inducted new members of staff into the team. I dealt with large volume of administration such as electronic data entry, spreadsheets, and a wide range of computer systems.
Education
2:1 degree - Sociology
Leeds Beckett University
09.2023 - 06.2025
A level qualifications - Sociology, Geography, Psychology
Queen Alexandra Sixth Form College
09.2020 - 07.2022
GCSEs -
John Spence Community School
09.2017 - 03.2020
Skills
- Customer service skills
- Time management
- Reliable
- Personable
- Professional
- Hardworking
- 365 Microsoft word skills
References
Available upon request
Timeline
Waitress/Bartender
Flat Iron
11.2023 - 06.2025
2:1 degree - Sociology
Leeds Beckett University
09.2023 - 06.2025
Bartender
Vineyard72
05.2023 - 09.2023
Bartender
Ships Cat
04.2022 - 09.2022
Barista
Paddle pod
09.2021 - 03.2022
Customer service agent
Manpower recruitment
10.2020 - 09.2021
A level qualifications - Sociology, Geography, Psychology
Queen Alexandra Sixth Form College
09.2020 - 07.2022
GCSEs -
John Spence Community School
09.2017 - 03.2020
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