Summary
Overview
Work history
Education
Skills
References
Timeline
Generic

Laila Bradford

North Shields

Summary

I am a dedicated person with strong customer service skills, exceptional time management abilities, and a reliable work ethic. I am also known for being personable and hardworking, consistently delivering high-quality results in a professional manner. I am very confident in social situations and my vast experience in customer facing roles allows me to comfortably deal with problems if they arise.

Overview

5
5
years of professional experience
6
6
years of post-secondary education

Work history

Waitress/Bartender

Flat Iron
11.2023 - 06.2025
  • Duties as a waitress consisted of opening and setting up the restaurant for the day, taking orders from customers correctly, taking food to tables, and handling card and cash payments. As a bartender I opened the bar, prepared cocktail batches and closed the bar efficiently at end of service

Bartender

Vineyard72
05.2023 - 09.2023
  • I made and served cocktails, wines and beers. As there was venue hire I hosted many parties/ occasions. When closing the bar I ensured I cleaned it up to the highest standard, such as the close down, sweeping and mopping.

Bartender

Ships Cat
04.2022 - 09.2022
  • Tending the bar, serving local ales and making cocktails. When we were short-staffed, I often helped in the restaurant serving food and making sure I delivered excellent customer service. Also ensuring the close down of the bar and restaurant was properly done.

Barista

Paddle pod
09.2021 - 03.2022
  • Making and serving hot beverages like teas and coffees, and food such as paninis, cakes and sandwiches. I also had to oversee children's birthday parties in the soft play area.

Customer service agent

Manpower recruitment
10.2020 - 09.2021
  • Conducting telephone interviews for people applying for jobs for large companies such as Royal Mail, Brakes, Big Yellow, Arvato and Eurotunnel, taking inbound and outbound calls. I Trained and inducted new members of staff into the team. I dealt with large volume of administration such as electronic data entry, spreadsheets, and a wide range of computer systems.

Education

2:1 degree - Sociology

Leeds Beckett University
09.2023 - 06.2025

A level qualifications - Sociology, Geography, Psychology

Queen Alexandra Sixth Form College
09.2020 - 07.2022

GCSEs -

John Spence Community School
09.2017 - 03.2020

Skills

  • Customer service skills
  • Time management
  • Reliable
  • Personable
  • Professional
  • Hardworking
  • 365 Microsoft word skills

References

Available upon request

Timeline

Waitress/Bartender

Flat Iron
11.2023 - 06.2025

2:1 degree - Sociology

Leeds Beckett University
09.2023 - 06.2025

Bartender

Vineyard72
05.2023 - 09.2023

Bartender

Ships Cat
04.2022 - 09.2022

Barista

Paddle pod
09.2021 - 03.2022

Customer service agent

Manpower recruitment
10.2020 - 09.2021

A level qualifications - Sociology, Geography, Psychology

Queen Alexandra Sixth Form College
09.2020 - 07.2022

GCSEs -

John Spence Community School
09.2017 - 03.2020
Laila Bradford