laibba malik
Manchester
Summary
Productive employee with proven track record successful project management and producing quality outcomes through leadership and team motivation. Worked with customers to determine requirements and provide excellent customer service.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
Work history
Retail Assistant
CLARKS
Manchester, greater manchester
07.2023 - Current
- Maintained outstanding till service efficiency during peak hours, reducing customer wait times for optimised satisfaction.
- Used outstanding product knowledge, sales and customer relations skills to drive substantial profit increases.
- Managed customer lines for minimum wait times and high satisfaction.
- Boosted product sales by offering selection guidance to customers.
- Demonstrated product usage and features to customers.
- Prepared orders for customers with wrapped, bagged and boxed items.
- Helped customers obtain specialised help for refunds and exchanges.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Monitored display stock levels, replenishing for consistently well-stocked sales floor.
Retail Assistant
FOOTLOCKER
manchester, greater manchester
09.2022 - 01.2023
- Delivered outstanding in-store experience through positive and attentive customer service.
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Maintained easy-to-navigate stock room systems, ensuring products were stored and displayed in order.
business management virtual work experience
BARCLAYS
Manchester, greater manchester
07.2022 - 07.2022
vaccination centre volunteer
VACCINATION CENTRE
manchester, greater manchester
10.2021 - 10.2021
- Wore face mask, eye protection, medical gloves and PAPR.
- Completed screening questions with patients following CDC guidelines.
- Managed situations in compliance with legal requirements and with minimal risk to patient and institution.
- Organized and detail-oriented with a strong work ethic.
- Maintained detailed records of patient health information whilst completing vaccination
Online Retailer
HEYBABY.UK LTD
manchester, greater manchester
09.2020 - 09.2021
- Researched courier and shipping rates to consistently offer most favourable pricing.
- Achieved consistently positive customer feedback for fast shipping, fair prices and excellent customer service.
Marketing Intern
ROYAL EXCHANGE THEATER
Manchester, greater manchester
06.2019 - 06.2019
- Assisted in editing and writing content for blogs and newsletters.
- Participated in training and workshops to enhance and improve marketing skills.
- Helped execute banner, video and other non-text link ad campaigns.
- Assisted in development of online marketing strategies for launches, rebranding campaigns and other strategic initiatives.
- Assessed competitor marketing and digital content to help develop next strategy.
- Prepared promotional presentations for manager.
- Developed market analysis and research on latest trends to broaden marketing efforts.
- Identified and implemented changes to improve branch quality.
Education
GCSEs -
Abraham Moss Community School
Manchester 09.2017 - 09.2022
level 2 - business management administration
Bury College
Bury 09.2022 - 09.2023
Skills
- Proficient in microsoft excel, word and powerpoint
- Critical thinking skills
- time management
- communication
- customer service skills
- multilingual
- adaptive and efficient learner
- independent but team worker
Languages
English
Fluent
Punjabi
Fluent
Urdu
Fluent
Timeline
Retail Assistant
CLARKS
07.2023 - Current
Retail Assistant
FOOTLOCKER
09.2022 - 01.2023
level 2 - business management administration
Bury College
09.2022 - 09.2023
business management virtual work experience
BARCLAYS
07.2022 - 07.2022
vaccination centre volunteer
VACCINATION CENTRE
10.2021 - 10.2021
Online Retailer
HEYBABY.UK LTD
09.2020 - 09.2021
Marketing Intern
ROYAL EXCHANGE THEATER
06.2019 - 06.2019
GCSEs -
Abraham Moss Community School
09.2017 - 09.2022
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