LAIBA TAREEN
Dariney
Summary
Dynamic professional with a robust skill set in communication, analytical problem-solving, and strategic planning. Demonstrates expertise in student advocacy, stakeholder engagement, and policy influence, complemented by strong organisational and time management skills. Proven ability to drive campaign development and execute executive decision-making while maintaining effective customer relationship management and conflict resolution. Committed to leveraging corporate governance understanding to enhance team collaboration and achieve strategic objectives.
Overview
10
10
years of professional experience
Work history
Vice-President
Glasgow Caledonian University Students'Association
Glasgow, Glasgow City
06.2024 - 06.2025
- Represented the academic and welfare interests of students within the School of Computing, Engineering and Built Environment (SCEBE) at university and national levels.
- Acted as a key liaison between students, academic staff, and the University Executive, ensuring student feedback directly influenced decision-making.
- Attended and contributed to university committees, programme boards, and student-staff consultative groups to advocate for improvements in learning, teaching, and student support.
- Collaborated with Heads of Department, Deans, and professional services teams to resolve academic issues and improve the student experience.
- Supported class representatives through training, mentoring, and facilitation of feedback channels between cohorts and university staff.
- Developed and delivered student-focused campaigns on issues such as digital access, inclusion, academic fairness, and mental wellbeing.
- Worked closely with the Students' Association team to coordinate cross-university events, consultations, and communications.
- Regularly gathered and analysed student feedback to inform policy discussions and shape university practices in learning and teaching.
- Advocated for the needs of international, postgraduate, and underrepresented students within SCEBE through targeted engagement and representation.
- Built strong relationships with university leaders, external stakeholders, and student groups, promoting collaboration and transparency.
Debt collection agent
STA International UK
Glasgow, Glasgow City
08.2023 - 03.2024
- Negotiated payment terms with customers for improved financial resolution.
- Implemented efficient debt recovery strategies to enhance cash flow.
- Implemented multi-channel communication methods for better reach and response rate.
- Prepared detailed reports providing insights into debtor behaviours.
- Achieved higher customer satisfaction by resolving queries timely and effectively.
- Developed strong customer relationships through empathetic communication techniques.
- Managed high volume of calls, resulting in increased collection rates.
- Ensured compliance with regulatory standards whilst handling sensitive information.
Student President
Glasgow Caledonian University's Student Association
05.2022 - 05.2023
- Acted as the principal representative of over 20,000 students, leading student engagement and advocacy across the University.
- Served as a full member of the University Court, contributing to high-level governance, strategic planning, and institutional decision-making.
- Chaired the Students' Association Board of Trustees, ensuring effective governance, financial oversight, and alignment with charitable objectives.
- Worked closely with the Principal, Chair of Court, and University Executive to influence policies on student experience, equality, learning and teaching, and campus life.
- Represented students on key university committees including Academic Policy, Student Experience, and Equality, Diversity and Inclusion groups.
- Led cross-campus campaigns focused on student wellbeing, cost of living, digital learning, and inclusive education.
- Oversaw the delivery of officer team manifesto commitments and collaborated with staff on the Students' Association's strategic plan and priorities.
- Organised forums, events, and consultations to gather student feedback and strengthen the student voice in university decisions.
- Developed and maintained strong relationships with internal and external stakeholders including NUS Scotland, sector partners, and local organisations.
- Managed confidential matters with professionalism and represented the University at public functions and national conferences.
Senate Representation Member
Glasgow Caledonian University
09.2020 - 06.2022
- Engaged with the principal to address university issues and propose improvements.
Manager Assistant
Kebabish Grill
Glasgow
02.2019 - 01.2021
- Supported day-to-day operations of a busy fast-food restaurant, ensuring smooth coordination between kitchen and front-of-house teams.
- Supervised staff during shifts, delegated tasks, and helped train new team members to maintain service and hygiene standards.
- Handled customer service issues and resolved complaints efficiently, ensuring a positive dining experience.
- Managed shift rotas, monitored attendance, and ensured full team coverage during peak hours.
- Assisted with stock control, supplier ordering, and inventory checks to maintain supply levels.
- Carried out cash handling duties including daily reconciliations and reporting sales at close of business.
- Maintained a clean and safe environment in compliance with food hygiene and health and safety regulations.
- Supported the restaurant manager in planning promotions, improving customer service processes, and leading by example during high-pressure periods.
- Communicated clearly with team members and customers in a fast-paced environment, ensuring efficient service delivery.
Administrative assistant
S.S Developers
Lahore, Pakistan
01.2017 - 09.2018
- Provided day-to-day administrative support within a busy property development office, ensuring smooth operation of internal processes.
- Managed incoming calls, emails, and client enquiries, maintaining a high level of professionalism and customer care.
- Maintained and updated digital and paper filing systems, ensuring that records and documentation were accurate and easily accessible.
- Scheduled appointments, organised meetings, and coordinated calendars for senior staff.
- Assisted in preparing contracts, invoices, reports, and other property-related documentation.
- Liaised with clients, contractors, and suppliers to ensure timely communication and follow-up on ongoing projects.
- Carried out data entry tasks with accuracy and attention to detail, supporting financial and project tracking.
- Supported office operations including inventory management, stationery ordering, and maintaining a tidy and professional working environment.
- Contributed to the preparation of marketing materials and property listings when required.
- Maintained confidentiality and handled sensitive information with discretion and professionalism.
Customer Service Representative
Wateen Call Centre
01.2015 - 01.2016
- Handled high volumes of inbound and outbound calls, assisting customers with billing queries, account updates, service interruptions, and payment arrangements.
- Delivered excellent customer service by resolving complaints, answering enquiries, and guiding customers through processes in a calm and professional manner.
- Maintained accurate and up-to-date records of customer interactions using internal CRM systems.
- Assisted customers experiencing financial difficulty by providing clear explanations of payment options and escalating complex cases when required.
- Met and exceeded performance targets including call handling time, first call resolution, and customer satisfaction scores.
- Followed data protection and industry regulations when handling personal and financial information.
- Worked collaboratively with team members and supervisors to meet service-level targets and maintain a positive and productive working environment.
- Remained calm and solution-focused when dealing with difficult conversations or distressed customers, ensuring every call was handled with empathy and care.
Education
BA (Hons) - International Business
Glasgow Caledonian University
Glasgow 09/2018 - 05/2022
A-levels - Law and Media
Beaconhouse School System
Lahore, Pakistan 09/2017 - 05/2018
GCSEs - Sciences
Beaconhouse School System
Lahore,Pakistan 09/2014 - 05/2017
Masters - Business Administration
Glasgow Caledonian University
Glasgow 09/2024 -
Skills
- Strong written and verbal communication skills
- Proficient in [relevant software or tools]
- Excellent analytical and problem-solving abilities
- Ability to work independently and in a team
- Strong organizational and time management skills
- Student advocacy
- Stakeholder engagement
- Policy influence
- Campaign development
- Student feedback analysis
- Negotiation strategies
- Customer relationship management
- Conflict resolution
- Team collaboration
- Strategic planning
- Executive decision-making
- Corporate governance understanding
References
David, Carse, david.carse@gcu.ac.uk, 01413313886
Accomplishments
Common Good Award (Awarded by Glasgow Caledonian University)
Lifetime membership for GCU Students' Association
Timeline
Vice-President
Glasgow Caledonian University Students'Association
06.2024 - 06.2025
Debt collection agent
STA International UK
08.2023 - 03.2024
Student President
Glasgow Caledonian University's Student Association
05.2022 - 05.2023
Senate Representation Member
Glasgow Caledonian University
09.2020 - 06.2022
Manager Assistant
Kebabish Grill
02.2019 - 01.2021
Administrative assistant
S.S Developers
01.2017 - 09.2018
Customer Service Representative
Wateen Call Centre
01.2015 - 01.2016
BA (Hons) - International Business
Glasgow Caledonian University
09/2018 - 05/2022
A-levels - Law and Media
Beaconhouse School System
09/2017 - 05/2018
GCSEs - Sciences
Beaconhouse School System
09/2014 - 05/2017
Masters - Business Administration
Glasgow Caledonian University
09/2024 -
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