Laiba Khan
Reading
Summary
Hard working and passionate individual with strong organizational skills, able to work as part of a team to achieve company goals. High-qualified sales assistant with strong customer service skills. Experienced in money handling and merchandising. Able to manage all tasks with efficiency and accuracy.
Overview
4
4
years of professional experience
Work History
Customer success representative
Whizz Academy
03.2022 - Current
- Responsible for Eventbrite event coordination for both in person and virtual trainings
- In this role I’m responsible for the set up and smooth running of all events, including student sign off and teacher teaching material
- Selling of training courses to prospective students, in charge of analyzing sales trends data and the handling of all inbound customer queries
Senior Henna Artist
Mehndi by laiba
10.2020 - Current
- This is my own brand and I have successfully built a loyal client base
- Creating artwork on customers bodies using natural henna cones
- Advising clients on the selection of appropriate matching jewellery and clothing suitable for tattooing designs
- Research henna designs to learn new products, trends and techniques using social media platforms, magazines and beauty blogs
- Marketing through effective targeted ads to drive sales/bookings
- Commercially orientated focus - tailoring offers/packages at weddings, parties and events where I deliver henna art
Pharmaceutical Dispenser
Enimed pharmacy group
01.2024 - 03.2024
- Worked alongside the pharmacist to prepare compounds and dispense medication for patients
- Instructed on correct use of prescribed medications and warned of potential interactions or contraindications
- Managed new stock deliveries, ensuring correct drug supplies and safe medication storage, answered telephones and provided information about order status, pharmacy procedures and shop hours
- Provided knowledgeable healthcare advice and service
- Kept pharmacy counter and related areas clean, neat and organized
- Assisted pharmacy staff with preparing medication and filing orders
Sales assistant
Curry’s
04.2023 - 01.2024
- Meeting customers and offering assistance with selecting merchandise, finding accessories and completing purchases
- Selling electrical goods to meet sales targets, awarded top sales in 2 consecutive months
- Enhanced visual merchandising by maintaining replenishment and presenting items according to style guides
- Provided excellent sales services by offering bespoke product advice to meet exact customer needs
- Resolved customer complaints and process issues with proactive problem-solving skills
Senior Sales Assistant
Sunna Musk Luxury Fragrance
10.2022 - 11.2022
- Ensured high levels of customer satisfaction via excellent sales service
- Responsible for opening and closing of store and completing end of day procedures
- Maintained outstanding store condition/visual merchandising standards
- Ascertained customers’ needs and wants
- Cross selling of add-on-products to increase average transaction value and exceed sales targets
- Managed point-of-sale processes
- Kept up to date with product information
Education
PUBLIC SERVICES LEVEL 2 QUALIFICATION - A-C INCLUDING ENGLISH & MATHS
READING COLLEGE
Reading, RDG06.2023
GCSE’S - A-C GRADES
BULMERSHE SCHOOL
Reading, RDG07.2022
Skills
- Microsoft office - all packages
- File management
- Strong Organisational & Analytical skills
- Excellent Interpersonal and Communicational skills
- First class telephone manner
- Good understanding of the use of Social Media platforms
- Reviewing contracts
- Outstanding design and creative
- Commercially orientated - Able to self generate sales
- Health information
- Technical support
- Ability to prioritise work and function effectively under pressure
- Customer relations
- Complaint handling
Languages
English
Urdu
Hobbies and Interests
Fitness
Timeline
Pharmaceutical Dispenser
Enimed pharmacy group
01.2024 - 03.2024
Sales assistant
Curry’s
04.2023 - 01.2024
Senior Sales Assistant
Sunna Musk Luxury Fragrance
10.2022 - 11.2022
Customer success representative
Whizz Academy
03.2022 - Current
Senior Henna Artist
Mehndi by laiba
10.2020 - Current
PUBLIC SERVICES LEVEL 2 QUALIFICATION - A-C INCLUDING ENGLISH & MATHS
READING COLLEGE
GCSE’S - A-C GRADES
BULMERSHE SCHOOL
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