Summary
Skills
Work History
Education
Certification
Personal Information
Timeline
Generic

LAIANA SUSTKOVA

Summary

Self-motivated, confident, highly organized with very good communicational and interpersonal skills, capable of using own initiative as well as teamwork, decision making, problem solving, accepting responsibility and working efficiently under pressure. Passionate about efficiency. Enjoying working on ways to improve operations, processes, and workflows.

Skills

  • Delivery of very high standard customer service and customer care
  • IT literacy, advanced PC usage including MS Office, Word, Excel, PowerPoint, Outlook, data operating systems, applications, internet
  • Ability to work efficiently and accurately under pressure
  • Ability to work on own initiative as well as part of the team
  • Problem solving
  • Project management
  • Strong attention to detail and accuracy
  • Time & self-management, continuous self-development
  • Leadership, management, supervision, tutoring
  • Very good communicational and interpersonal skills
  • Excellent organizational skills, very good orientation, ability to self-manage resources
  • Positive approach to work, quick learning ability, adaptability and flexibility
  • Reliable, approachable, empathetic, creative, open minded

Work History

Specifications Technologist

Greencore LTD
10.2018 - Current
  • As part of Product development process team responsible for managing internal raw material, customer product specifications and packaging artwork development in cooperation with NPD (New Product Development), Technical, Commercial, Procurement and Purchasing departments in compliance with current UK and EU Food safety, labeling, BRC and other food related certifications and industry standards and regulations and COP (Customer Codes of Practices).
  • Managing product development CP (Critical Path) to deliver projects on time with assurance of adherence to business legislative requirements.
  • Main retailer account experience MORRISONS/ Safeway, WAITROSE, CO-OP, ASDA, Sainsbury's, Spar, Tesco and other accounts like BP Wild Bean including Greencore's own brand.
  • Day to day activity involves developing, maintaining, modifying, and approving both internal and external product specifications, working with customer portals - Morrison's MCreate and MGraphics, Co-op's My-Core and MyArtwork, Sainsbury's Evolve/ HARA, WAVE Artwork, Asda Hive/ Engage, Waitrose Product Pathway, MyBrandStream and Engage, Spar QA and other artwork systems as well as internal raw material specification systems in compliance with UK and EU food and labeling standards, HFSS and other safety regulations.
  • Managing all necessary product certifications, microbiological/ shelf-life testing, chemical analysis.
  • Managing, setting up and approving supplier raw material specifications for new raw materials, leasing with suppliers all necessary certifications and general compliance with current food safety standards regulations.
  • Supporting development of internal systems and procedures.
  • Supporting technical department with supplier accreditations such as BRC and Customer Audits.
  • Maintaining policies, product information and procedures for QMS (Quality Management Systems), HACCP (Hazard Analysis and Critical Control Point) and traceability documentation, product quality documentation and traceability.
  • Proactively developing and maintaining a sustainable and balanced internal and external working relationships.

Specifications Officer / Technologist

Ardo UK
01.2016 - 09.2018
  • Responsible for maintaining, modifying, and completing both internal and external customer specifications with all major retailers including Tesco's technical library, Sainsbury's Evolve, HARA, Greencore's SpecSafe, Hamilton Grant, Insight, QUADEX, SEDEX etc. in complience with ISO, UK and EU regulations and other industry standards to meet the business legislative requirements.
  • Completing customer product questionnaires, ensuring company policies and procedures are in line with customer requirements.
  • Maintaining, producing and completing customer Certificates of Analysis for all products supplied by company, in line with the timing of deliveries.
  • Implementing of Quality and Health & Safety systems and documentation thereof, i.e. HACCP policies and procedures.
  • Supporting development of internal systems and procedures of the Technical / QA department, to ensure it meets the obligations of accreditation such as BRC, Customer Audits, including M&S, Organic etc.
  • Maintaining policies and procedures, QMS, HACCP documentation and all relevant quality documentation.
  • Conducting traceability and supporting customer audits.

Dataguard2 and Systems, Supervisor

F. W. Mansfield & Son
10.2013 - 12.2015
  • Responsible for up-to-date Quality Management Systems - QMS 2
  • Maintaining and updating databases of product information and specifications systems for M&S, Asda, Aldi, Lidl, Sainsbury's, Waitrose, Tesco and marketing companies incl. Norton Folgate, Total Berry etc.
  • Producing and maintaining up to date product specification sheets and checklist.
  • Liaising with customers and making sure relevant documentation is in place including packaging labels. Label developing.
  • Supporting QC Quality Control teams with correct and accurate information, managing QMS and assuring BRC and other customer requirements are continually met.
  • Developing and maintaining a sustainable, balanced working relationship between in house departments as well as technical and commercial departments of customers to be able to work effectively and in timely manners.
  • As a Print room supervisor responsible for managing team of up to 30 printers and labelers, staff systems, SOP (standard operating procedure) developing and staff training, Rota planning per production requirements and achieving KPI targets.

Quality Controller

Hain Daniels Group
06.2012 - 08.2013
  • As a quality controller responsible for monitoring, testing and inspecting all processes involved in production of a product and product itself.
  • Ensuring all technical and quality standards are met by every component of the product to BRC standard and and other company requirements.
  • Responsible for logs and relevant documentation of tests conducted on products.
  • Maintaining check lists of inspection processes and protocols used within a company.
  • Identifying quality issues and making recommendations to management, achieving KPI targets.

Receptionist

The Spa Hotel
11.2011 - 06.2012
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Managing reservations, confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Assistant Store Manager

Subway
05.2011 - 10.2011
  • Day to day activity of running store, dealing with deliveries, invoices, till and cash handling, team supervising.

Head Waitress

Kettle O'Fish
04.2010 - 04.2011
  • Delivery of high standard Customer Service, Catering functions and events, team supervising.

Senior Production Operative / Shift Supervisor

Rhokett Ltd.
01.2007 - 03.2010
  • Supervising of staff and preparation of production. Packaging of finished products.

Independent Financial Adviser

Self-employed
04.2003 - 09.2006
  • Impartial financial consultancy P2P, B2B for individuals and small businesses.
  • Financial markets monitoring and conducting financial assessments.
  • Preparing and following up on quotations, developing solutions and financial plans.
  • Upon expanding - allocation, management and tutoring of consultant teams.
  • Running own office.

Consultant / Sales Executive / Team Leader

Self -employed
01.2000 - 04.2003
  • Sourcing new business, conducting financial assessments, preparation of quotations.
  • Evaluating client needs and expectations, establishing clear goals for each consulting engagement.
  • Team staff training and development of training courses and tutoring.
  • Developing system and procedure training, allocation, monitoring and managing working groups.

Education

Business Management and Marketing - Economy and Financial markets

Technical University VSB-TUO
Czechia

equivalent of GCSE Exams - Math, Literature, English language, Economy in Industry, Information Technology

School of Business And Industry
Czechia

Fluency -

LANGUAGES

Certification

  • Campden BRI Food & Drink Labelling
  • BFHC - CIEH Level 4 Food safety and Hygiene
  • Emergency First Response - First Aid at Work
  • ESOL English Language, Cambridge University

Personal Information

Hobbies: Reading, History, Ancient civilizations, Anthropology, Art, Music, Adventure, Hiking, Healthy lifestyle, Personal development

Timeline

Specifications Technologist

Greencore LTD
10.2018 - Current

Specifications Officer / Technologist

Ardo UK
01.2016 - 09.2018

Dataguard2 and Systems, Supervisor

F. W. Mansfield & Son
10.2013 - 12.2015

Quality Controller

Hain Daniels Group
06.2012 - 08.2013

Receptionist

The Spa Hotel
11.2011 - 06.2012

Assistant Store Manager

Subway
05.2011 - 10.2011

Head Waitress

Kettle O'Fish
04.2010 - 04.2011

Senior Production Operative / Shift Supervisor

Rhokett Ltd.
01.2007 - 03.2010

Independent Financial Adviser

Self-employed
04.2003 - 09.2006

Consultant / Sales Executive / Team Leader

Self -employed
01.2000 - 04.2003

Business Management and Marketing - Economy and Financial markets

Technical University VSB-TUO

equivalent of GCSE Exams - Math, Literature, English language, Economy in Industry, Information Technology

School of Business And Industry

Fluency -

LANGUAGES
LAIANA SUSTKOVA