Laguay Francis

As a chef assistant I am responsible for

• Assisted in menu preparation, making suggestions, and researching recipes compatible with existing menu items.
• Maintained cleanliness and order of kitchen prep areas and appliances as well as convenient organization of ingredients.
• Wrapped, dated, and stored food in refrigerators under standardized temperature for future uses.
• Managed food preparation activities, such as cutting ingredients to size and preparing sauces and garnishes.
• Floated throughout kitchen to assist in meal preparation and plating, effectively anticipating chef, and waiting staff's needs.
• Cleaned and oiled kitchen equipment to maintain optimized function.
• Followed recipes and instructions to achieve quality and presentation standards.
• Verified food temperatures and quality ahead of service to maintain standards.
• Prepped ingredients ahead of time to increase cooking and service speed.
• Prepared and cooked quality meals in high-volume, fast-paced service environments.
• Lifted and carried heavy materials.
• Washed, peeled and cut various foods such as fruits and vegetables to prepare for cooking or serving.
• Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
• Cleaned and maintained work areas, equipment and utensils.
• Stocked and rotated food items according to expiration dates.
• Removed trash and cleaned kitchen garbage containers.
• Prepared sandwiches, salads and other specialty items according to customer specifications.

• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
• Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Greeted customers, helped locate merchandise, and suggested suitable options.
• Assisted customers with prompt and polite support in-person and via telephone.
• Used POS system to process sales, returns, online orders, and gift card activations.
• Increased sales and customer satisfaction through personalized servicing.
• Worked with loss prevention in monitoring shopper behavior.
• Answered incoming calls and emails to provide product information, features and benefits.
• Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
• Created inviting environment for customers by maintaining store organization and cleanliness.
• Used in-store system to locate inventory and place special orders for customers.
• Maintained up-to-date knowledge of store sales, payment policies and security standards.

• Suggested treatments and styles to suit customer appearance and fashion choices.
• Organized sales area and work station to showcase products and boost sales.
• Trimmed, cut, and shaped hair and hairpieces based on customer preference.
• Distributed business cards outside of salon to generate new business.
• Mixed pigments and used proper techniques to achieve desired color.
• Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
• Recorded notes for future reference about customer preferences and services delivered.
• Stayed updated on current hair trends and techniques to make customers look fashionable and increase satisfaction.
• Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
• Maintained regular client list and successfully handled walk-in customers.
• Increased revenue through effective customer service and inventory management.
• Evaluated client needs and recommended treatments and strategy to achieve desired results while maintaining hair health.
• Provided pre- and post-service consultations to accurately assess clients' needs.
• Demonstrated thorough knowledge of all salon products and services.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Answered phone promptly and directed incoming calls to correct offices.
• Responded to inquiries from callers seeking information.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Managed multiple tasks and met time-sensitive deadlines.
• Resolved customer problems and complaints.
• Maintained visitor log for entering and leaving facility for security purposes.
• Tracked important information in Software spreadsheets and ran reports or generated graphs using data.
• Helped office staff prepare reports and presentations for internal or client-related use.
• Scheduled office meetings and client appointments for staff teams.
• Organized, maintained and updated information in computer databases.
• Operated multi-line telephone system to answer and direct high volume of calls.