Laetitia Ngoie
LUTON,BEDFORDSHIRE
Summary
Experienced and compassionate professional with focus on providing high-quality patient care in healthcare settings. Skilled in supporting medical teams, ensuring patient comfort, and maintaining safe and clean environment. Proficient in performing routine clinical tasks and administrative duties to enhance overall healthcare efficiency.
Overview
19
19
years of professional experience
4013
4013
years of post-secondary education
Work history
Bank Care Support Worker
NHS Professionals Limited
09.2020 - Current
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Delivered high-quality patient service by maintaining cleanliness in ward
- Worked flexible hours, covering nights, weekends and bank holidays.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Worked closely with multidisciplinary team to deliver holistic care.
- Monitored vital signs of patients under supervision of registered nurse, ensuring well-being.
- Improved patient comfort by assisting with daily personal hygiene tasks.
- Helped individuals with day-to-day activities while consistently encouraging independence and self-belief.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Maintained hygiene standards, cleaning and clearing patient rooms according to ward protocol.
Health care assistant
East and North Hertfordshire NHS Trust
Stevenage, Hertfordshire
08.2014 - 08.2020
- Collaborated with nurses to provide comprehensive patient care, ensuring a smooth recovery path.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by the NHS.
- Assisted in patient care, improved comfort and well-being.
- Assisted in all aspects of personal care, retaining comfort and dignity.
- Completed care documentation and monitored patient progress to achieve up-to-date records.
- Helped service users improve their independence, building strength and confidence to enhance daily living.
- Vigilantly monitored changes in physical and mental health, reporting deterioration to senior carers for urgent attention.
Bank Medical laboratory assistant
Addenbrooke's Hospital
Cambridge, Cambridgeshire
08.2012 - 06.2014
- Reviewed and processed high volume of incoming biological samples for correct labelling, registration, identifying and addressing errors using Epic software.
- Recorded patient data to facilitate seamless tracking and reporting.
- Demonstrated exceptional attention to detail whilst handling sensitive patient data.
- Enhanced team collaboration through clear communication and communicated with patients, families and health care professionals with professionalism.
- Performed testing procedures according to agreed laboratory protocols.
- Applied safety procedures and disposed of hazardous materials accordingly. And maintained a clean, organised laboratory workspace to comply with hygiene and safety standards.
- Followed quality control procedures to maintain sample integrity.
- Accurately stored, archived and retrieved samples, dispatching selected samples to referral sites as needed.
- Loaded and unloaded laboratory analysers, identifying samples requiring further testing.
- Managed inventory efficiently, preventing shortages of critical supplies.
- Assisted seniors with complex procedures, enhancing overall productivity.
- Facilitated laboratory operations through proper utilisation of laboratory information management systems.
Restaurant cashier
Nandos
Luton, Bedfordshire
05.2006 - 07.2012
- Greeted all customers cheerfully on arrival, creating a welcoming environment and responded promptly to customer needs.
- Assisted customers with menu choices for a better dining experience.
- Took orders for dining in, and take away and handled phone orders efficiently, facilitating easy meal pick-ups.
- Processed card and cash payments accurately face to face to prevent losses.
- Served meals and packaged takeaway meals, enhancing customer convenience.
- Maintained a calm demeanour during peak hours to ensure excellent service delivery.
- Assisted in inventory management to avoid stock shortages and wastage.
- Ensured cleanliness of restaurant area with regular sweeping and mopping.
- Handled customer complaints, ensuring resolution and satisfaction.
- Contributed ideas during team meetings on how to enhance the overall restaurant experience.
- Completed opening and closing procedures each day.
- Trained and mentored new cashiers and clerks in correct processes.
- Increased customer retention by offering loyalty schemes at checkout.
- Redeemed stamps and vouchers against transactions.
Education
Certificate of Higher Education - Health Studies
University of Bedfordshire
Luton 09.2012 - 07.2014
GNVQ - Health and Social Care
Newvic Sixform College
GCSEs -
Cumberland School
Skills
- Basic life support
- Patient health checks
- Patient washing and bathing
- Measuring temperature and pulse
- Clinical documentation
- Confidentiality maintenance
- Patient lifting techniques
- Record-keeping
Languages
English
French
Affiliations
- Reading
- Walking
- Cooking
Personal Information
Custom
6,6
Timeline
Bank Care Support Worker
NHS Professionals Limited
09.2020 - Current
Health care assistant
East and North Hertfordshire NHS Trust
08.2014 - 08.2020
Certificate of Higher Education - Health Studies
University of Bedfordshire
09.2012 - 07.2014
Bank Medical laboratory assistant
Addenbrooke's Hospital
08.2012 - 06.2014
Restaurant cashier
Nandos
05.2006 - 07.2012
GNVQ - Health and Social Care
Newvic Sixform College
GCSEs -
Cumberland School
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