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Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridLocation: Bradford, BRDleeds
Open to relocation: Yes
Open To Work
LADYBELLE MAMLEY QUARTEY
Customer Service Assistant
Bradford,BRD
Work Preference
Summary
Dedicated Customer Service and Administration Professional with experience in supporting customer needs and coordinating inquiries across various sectors. Skilled in effective communication, complaint resolution, and meticulous record-keeping. Proven ability to manage competing requests collaboratively while improving response times. Holds an MSc in International Relations and Security Studies.
Overview
2
2
Certifications
7
7
years of professional experience
Work History
Customer Service Representative
Weetwood Hall Hotel
01.2026 - Current
- Delivered professional and responsive service to guests, efficiently addressing enquiries, requests, and concerns with discretion.
- Utilized active listening and clear communication to accurately assess customer needs and identify effective solutions.
- Respond to customer issues with empathy and sound judgment while maintaining service standards.
- Coordinated with colleagues to follow up on requests and prioritize tasks in a fast-paced environment.
Operations Assistant
Wagner Vehicle Management
10.2022 - 08.2024
- Handled 50+ customer enquiries weekly by phone and email, delivering clear information and timely support to enhance customer satisfaction.
- Handled 50+ customer enquiries each week by phone and email, providing clear information and timely support.
- Maintained accurate customer and operational information, coordinating follow-up on outstanding enquiries to ensure resolution.
- Maintained accurate customer and operational information and coordinated follow-up on outstanding enquiries.
- Utilized questioning and problem-solving skills to understand customer concerns, identifying appropriate next steps to facilitate timely resolutions.
Protocol Officer
Ministry of Foreign Affairs and Regional Integration
11.2021 - 09.2022
- Liaised with international clients and stakeholders to ensure clear communication between agencies.
- Responded to stakeholder enquiries with professionalism and attention to detail. and requests with discretion, professionalism and attention to detail.
- Coordinated with colleagues and external stakeholders to streamline requests and achieve timely outcomes.
- Helped reduce enquiry response time by 30% through the implementation of a ticketing system.
Receptionist
Pazbel Ventures
04.2020 - 12.2020
- Handled 50+ daily client interactions, providing accurate information and a welcoming, professional service.
- Addressed inquiries regarding contracts and land acquisitions, facilitating resolution of complex matters by directing them to appropriate personnel.
- Oversaw front-desk communications and administrative tasks, ensuring accuracy and professionalism in client interactions.
Marketing Officer
Buck Press
01.2020 - 03.2020
- Researched potential clients to enhance customer-facing promotional activities.
- Edited manuscripts and marketing materials to ensure accuracy and detail.
- Organised promotional events that generated leads and boosted brand awareness.
Education
MSc - International Relations and Security Studies
University of Bradford
UK09-2025
BA - Publishing Studies
Kwame Nkrumah University of Science & Technology
Kumasi11-2021
Skills
Customer service
Complaint resolution
Stakeholder communication
Attention to detail
Ticketing system management
Data entry
Administrative coordination
Service improvement
Organizational management
Problem-solving
Microsoft Office / Excel (include only skills you can confidently demonstrate)
Certification
University of Bradford — Employability Certificate | Mar 2025
Timeline
Customer Service Representative
Weetwood Hall Hotel
01.2026 - Current
Operations Assistant
Wagner Vehicle Management
10.2022 - 08.2024
Protocol Officer
Ministry of Foreign Affairs and Regional Integration
11.2021 - 09.2022
Receptionist
Pazbel Ventures
04.2020 - 12.2020
Marketing Officer
Buck Press
01.2020 - 03.2020
BA - Publishing Studies
Kwame Nkrumah University of Science & Technology
MSc - International Relations and Security Studies
University of Bradford