Lady Lisa Watson
London,London
Summary
.I'm a very driven student at London Metropolitan University studying biomedical science, and I'm in my last year before going to medical school. I am committed to attaining academic and professional success, and I work hard to use my excellent interpersonal, communication, and problem-solving abilities to contribute significantly to the medical industry. I bring a well-rounded skill set supported by a passion for lifelong learning and serving others, along with significant expertise in team leadership, administrative duties, and customer service. My ultimate goal is to further my studies and training in order to become a doctor, which will have a beneficial and long-lasting effect on society.
Overview
14
14
years of professional experience
10114
10114
years of post-secondary education
Work history
Medical Receptionist
Private Ultrasound Clinic
Croydon, Cambridgeshire
10.2025 - 11.2025
- . Greet patients with warmth and professionalism, ensuring positive experience.
- . Oversee appointment scheduling, cancellations, and communication via calls.
- . Process payments, issue receipts, and manage financial transactions accurately.
- . Maintain patient records in strict confidence and ensure compliance with health regulations.
- . Assist the sonographe and clinic manager with administrative tasks and workflow.
- Updated patient medical records meticulously for accurate treatment history tracking.
- Maintained clean reception area to promote a positive clinic environment.
Healthcare Administrator
Victoria Medical Center
Pimlico, City of Westminster
04.2024 - 09.2024
- Managed patient records and administrative tasks using System One to enhance care delivery
- Handled patient inquiries, appointment scheduling, and reception duties professionally and accurately
- Collaborated with healthcare professionals to ensure efficient service and communication within our clinic
- Contributed to team performance by supporting our cooperative work environment to achieve optimal patient care outcomes
- Represented practice services at media interviews and public hearings.
Guest Service Agent
The Park Tower Knightsbridge 5-Star Hotel
Knightsbridge, City of Westminster
06.2022 - 01.2023
- Provided exceptional customer service by managing guest reservations, check-ins, and check-outs via the Opera system
- Delivered personalized service by addressing guest inquiries and concerns, ensuring satisfaction and loyalty
- Worked in a fast-paced environment, balancing multiple tasks and responsibilities while maintaining a high level of service
- Assisted in creating a welcoming and positive atmosphere for guests, exceeding expectations in every interaction
E-Commerce Helpdesk-Continente Online
Reditus
London, England
08.2016 - 01.2017
- Assisting customers in a registry process, placing/tracking online orders on an e-commerce platform monitoring shipments, deliveries, and returns
- Processing refunds and vouchers
- Registration and follow-up of complaints, customer contact for satisfaction inquiry
- Report to the IT Department issues detected on a platform
Technical Support
Portugal Telecom Call Center @ Randstad
Chelsea, Royal Kensington and Chelsea
07.2011 - 03.2016
- Cloud Services: Assisting clients in a Domain registry process FTP access activation, changing DNS pointers, creating email and setting up the storage, email configuration on devices, and database configuration
- Mobile services: Assistance in the configuration of services on Broadband routers, GPS devices, and cellphones
- Internet Services: Assistance in telephone and internet malfunctions
Education
BSc (Hons) - Biomedical Science
London Metropolitan University
London07.2026
Level 3 - Medical Biosciences
Lambeth
London01.2023
GCSE - English
London01.2022
Functional Skills - Mathematics Level 2
Health and Human Sciences - Level 2
London01.2021
Health and Human Science - Level 1
London01.2020
Skills
- Medical Administration
- Team Leadership
- Communication
- Problem Solving
- Customer Service Excellence
- Resilience & Focus
- Technology Proficiency
Languages
English: C2
Beginner
Proficient
Beginner
Swiss-German
Beginner (A1)
Additional information
- Passionate about medical research, patient care, and contributing to improving healthcare outcomes.
- Committed to continuous learning and staying updated on advances in the medical field.
- Strong organizational skills and a track record of balancing academic and work responsibilities effectively.
Timeline
Medical Receptionist
Private Ultrasound Clinic
10.2025 - 11.2025
Healthcare Administrator
Victoria Medical Center
04.2024 - 09.2024
Guest Service Agent
The Park Tower Knightsbridge 5-Star Hotel
06.2022 - 01.2023
E-Commerce Helpdesk-Continente Online
Reditus
08.2016 - 01.2017
Technical Support
Portugal Telecom Call Center @ Randstad
07.2011 - 03.2016
Functional Skills - Mathematics Level 2
BSc (Hons) - Biomedical Science
London Metropolitan University
Level 3 - Medical Biosciences
Lambeth