Ladda Davis
Clacton-on-Sea,ESS
Summary
Proven track record in enhancing customer satisfaction and streamlining operations, evidenced by my tenure at Premier Inn Hotel. Skilled in safe food handling and customer engagement, I excel in fast-paced environments, promoting health code compliance and teamwork. Achieved significant improvements in service efficiency and cleanliness, embodying hospitality service expertise and a commitment to excellence. Energetic Crew Member offering outstanding skills in customer service, food safety and inventory restocking. Well-trained in operating kitchen equipment to prepare food and complete sales. Customer-focused food service worker devoted to meeting team and customer needs.
Overview
9
9
years of professional experience
Work History
Crew Member
Macdonals
10.2021 - Current
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Assisted other team members to achieve goals.
- Worked front counter, drive-thru and other areas.
- Became familiar with products to answer questions and make suggestions.
- Completed milkshakes and ice cream desserts for customers.
- Cooked various food like hash browns, Fries etc
- Prepared products following restaurant, health, and safety standards and procedures.
Housekeeping
Premier Inn Hotel
10.2020 - 01.2021
- Performed general housekeeping and cleaning tasks.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Liaised with housekeeping staff to verify service and maintenance of hotel standards.
- Practiced excellent housekeeping to maintain accident-free workplace.
Customer Care
MacDonalds
02.2018 - 11.2018
- Demonstrated courtesy, respect and professionalism to promote company values and customer care.
- Assigned and designated job territories to customer care staff according to performance and history.
- Supervised large teams with guidance, support and direction for high-quality customer care.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Waitress and Kitchen Prep Starters
Thai Restaurant London
07.2015 - 01.2017
- Prepare dinning area for service before opening
- Take orders from customers for the kitchen
- Prepare starters in kitchen and general help to chiefs
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Answered customers' questions, recommended items, and recorded order information.
- End of shift clean dinning area and set up for next day
Education
Bachelors Company Degree - Qualified Optometrist
Top Charoen Optical (Bangkok)
Top Charoen Optical03.2006
Skills
- Food Running
- Order Management
- Customer Engagement
- Health Code Compliance
- Customer Service
- Menu Memorization
- Safe Food Handling
- Food Preparation
- Cleaning
- Hospitality service expertise
- Time Management
- Safety awareness
- Teamwork and Collaboration
- Housekeeping
- Beverage Preparation
- Drive-Thru Operations
Timeline
Crew Member
Macdonals
10.2021 - Current
Housekeeping
Premier Inn Hotel
10.2020 - 01.2021
Customer Care
MacDonalds
02.2018 - 11.2018
Waitress and Kitchen Prep Starters
Thai Restaurant London
07.2015 - 01.2017
Bachelors Company Degree - Qualified Optometrist
Top Charoen Optical (Bangkok)
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