Ladan Mohammed
London
Summary
University led me to practice running creative public relations campaigns, bringing the ability to research thoroughly, event scheduling, collaboration, deadlines and knowledge of print, digital media, and social media platforms. Thriving in teams while delivering tight deadlines.
Proficiency in MS Office Applications, including Outlook, PowerPoint, and Excel. Ability to multi-task and manage multiple priorities. Excellent organisational skills and strong attention to detail. Proactive, able to lead and take initiative on projects, with strong problem-solving skills. Excellent written and verbal communication skills. Great attitude and ability to take direction.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Team Member
Co-op Food
07.2023 - Current
- Received incoming stock shipments, rotated current supplies and placed new items into correct storage locations.
- Took cash and card payment at checkout, providing correct change and receipts when requested.
- Built long-term customer relationships and grew local customer base for station.
- Kept business in compliance with internal controls, industry regulations and health and safety requirements.
- Evaluated products to select mix meeting current customer demand.
- Trained 3 new hires in POS use, including correct scanning and till reconciliation processes.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
Front of House Member
Le Pain Quotidien
London
10.2022 - 06.2023
- Provided friendly, courteous service, maximising positive customer satisfaction ratings.
- Shared product knowledge to make targeted recommendations, upsell products and boost transaction value.
- Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
Team Member
Popeyes
London
01.2022 - 10.2022
- My skill of working in a fast-paced environment uplifted my productivity within the time I was there
- I also improved my work ethic to push the pressure and learned to become committed at a workplace.
- Consistently went above and beyond job requirements, regularly exceeding targets and expectations.
- Operated POS system to process cash and card payments with precision.
- Handled customer complaints using quick decision-making to resolve issues.
Hostess
Host Staffing
London
08.2021 - 07.2022
- Being a host for host staffing has multiple roles and tasks that relate to hospitality
- The roles range from being a cashier, waiting, being a barista, and many more roles that I have already experienced with previous jobs
- I have boosted my industry awareness, clear communication skills, teamwork skills, managing time, becoming flexible, great attention to detail while developing my organizational skills as well as multi-tasking skills
- Host staffing agency has an amazing reputation in London due to employees like me providing excellent service to customers and clients.
Sales Assistant
Poundland
London
10.2021 - 11.2021
- Managed till operations by promptly and precisely scanning items, processing payments and issuing receipts.
- Cultivated loyal, profitable customer relationships, asking open-ended questions to assess and cater to individual needs.
- There are also aims of the team for instance, product focus and ensuring sales of a certain item would increase
- This role managed to grow my problem solving and decision making skills but also really understand what going the extra mile for customers does while having a customer-focused mindset
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Enhancing my patience and ability to remain calm in stressful and pressurising situations
- Replenish stock
- Accepted and processed cash, cheque, card and mobile payments using POS systems.
Back of House Team Member
Nando's
London
07.2021 - 08.2021
- This role required observing at orders carefully and ensuring it get done fast
- This role involved operational tasks such as replenishing stock, cleaning, cooking as well as handling and preparing food
- Operated POS system to process cash and card payments with precision.
- Implemented Hazard Analysis and Critical Control Point (HACCP) procedures.
- This position allowed me to enhance my detail-oriented skills and delegate staff members with my confidence in clear communication as a team player
- Learned all tasks required quickly to maximise performance.
- Collaborated and offered support with extra tasks to meet team goals.
- Prepared and packaged orders with precise presentation skills.
- Handled high-volume telephone calls while balancing busy workload.
Crew Member
McDonald's
London
08.2019 - 02.2020
- Fast-paced work environment
- The role involved doing multiple duties such as working at the McCafe, greeting customers, being a cashier, cleaning, replenishing stock, table service, and handling food and drink.
- These responsibilities have made me develop my customer service and retail skills immensely
- This experience has made me able to adapt to pressure, become confident in communication and teamwork especially
- Delivering a good work ethic that contributes to the team maintaining standards and its goals
- This allowed me to achieve maintaining the positivity within the workplace which can elevate the performance of productivity leading to better experience for customers
- Receiving feedback and dealing with difficult customer situations
Education
Bachelor - Public Relations and Advertising
University of Westminster
London 09.2020 -
GCSEs -
Hurlingham Academy
09.2013 - 07.2018
A-Levels - Media & Business
William Morris Sixth Form
09.2018 - 07.2020
Skills
- Customer Service
- Teamwork
- Problem-Solving
- Time Management
- Adaptability
- Interpersonal
- Communication
- Microsoft Office
- Organisational
- Campaign management
- Prospect targeting
- Online and mobile consumer marketing tools
- Research
- Information gathering and analysis
Timeline
Team Member
Co-op Food
07.2023 - Current
Front of House Member
Le Pain Quotidien
10.2022 - 06.2023
Team Member
Popeyes
01.2022 - 10.2022
Sales Assistant
Poundland
10.2021 - 11.2021
Hostess
Host Staffing
08.2021 - 07.2022
Back of House Team Member
Nando's
07.2021 - 08.2021
Bachelor - Public Relations and Advertising
University of Westminster
09.2020 -
Crew Member
McDonald's
08.2019 - 02.2020
A-Levels - Media & Business
William Morris Sixth Form
09.2018 - 07.2020
GCSEs -
Hurlingham Academy
09.2013 - 07.2018
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