Summary
Overview
Work History
Education
Skills
Timeline
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Lackish Jackson

Edmonton,HRY

Summary

I am a positive, confident and conscientious person, capable of working collaboratively and independently using own initiative. I am trustworthy, hardworking and reliable with excellent communication and time management skills and the ability to adapt to new situations. I am seeking a full-time position that offers professional challenges utilizing my interpersonal skills whilst meeting company goals.

Overview

7
7
years of professional experience

Work History

Multi Skilled Advisor

Westminster Council
05.2019 - Current
  • Being the first point of contact for all queries and managing calls whilst meeting service standards
  • Facilitated communication and collaboration between departments to help business function smoothly.
  • Maintained up-to-date knowledge on industry trends and regulations, ensuring accurate advice was provided to clients at all times.
  • Handling customer enquiries and liaising with internal and external stakeholder in a timely manner.
  • ·Ensures accurate information and advice is given to residents, keeping up to date with policy and procedure.

Housing Assistant

Westminster Council
05.2018 - 05.2019
  • Maintained accurate records of all housing transactions, including leases, rent payments and maintenance requests.
  • Assisted property managers with daily tasks for efficient property management and tenant support.
  • Increased occupancy rates by conducting thorough applicant screenings and processing rental applications in a timely manner.
  • Responsible for dealing with a wide range of confidential and personal telephone enquiries and correspondence – working on own initiative to take action as appropriate
  • Recorded applications for garage/parking/shed tenancies and taking payments.

Complaint Resolution Officer

McDonald's
02.2017 - 03.2018


  • Developed strong relationships with customers through consistent follow-up on resolved cases, ensuring their ongoing satisfaction with the company''s services or products.
  • Strengthened overall company-client relationships by acting as a reliable point of contact for customers during challenging situations, providing reassurance that their grievances would be addressed fairly and effectively.
  • Increased customer retention through empathetic communication, active listening, and effective problem-solving techniques.
  • Followed communication procedures, guidelines and policies.

Education

Bachelor of Arts - Events Management

University of Bedfordshire
Bedfordshire
07.2013

Skills

  • Attention to Detail
  • Work Planning and Prioritization
  • Recordkeeping and File Management
  • Customer Service
  • Time Management
  • Microsoft Office
  • Payment Processing
  • Negotiation and Resolution
  • Teamwork and Collaboration
  • Flexible and Adaptable

Timeline

Multi Skilled Advisor

Westminster Council
05.2019 - Current

Housing Assistant

Westminster Council
05.2018 - 05.2019

Complaint Resolution Officer

McDonald's
02.2017 - 03.2018

Bachelor of Arts - Events Management

University of Bedfordshire

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Lackish Jackson