Lacey Kennedy
Summary
Dedicated professional with a strong foundation in customer service and order management, excelling in fast-paced environments. Demonstrates expertise in upselling techniques, team collaboration, and effective communication to enhance guest satisfaction. Committed to maintaining food safety standards and cleanliness while ensuring a positive dining experience through attention to detail and a hospitality mindset. Career goals include advancing within the hospitality industry by leveraging skills in conflict resolution and multitasking efficiency.
Overview
1
1
year of professional experience
1
1
year of post-secondary education
Work history
Food and Beverage Server
The wee shop
Galston
2025.05
- Delivered friendly and fast service to process high-volume food and drink orders at peak times.
- Maintained safe hygiene and food handling standards for full compliance.
- Collaborated with kitchen staff to coordinate order timing, maximising efficiency and customer satisfaction.
- Delivered exceptional, friendly and fast service to process high volume of food and drink orders at peak times.
- Maintained outstanding customer satisfaction by delivering food and drinks on time in high-pressure environments.
- Processed cash and card payments, providing correct change for cash purposes.
- Took orders, using effective upselling techniques to increase customer interest in additional products.
Waitress Assistant
Galston gowf club
Galston
2024.05 - 2025.03
- Removed dishes, glassware and cutlery from customers when finished
- Kept dining area tidy, clearing tables and resetting them for new guests in a timely manner.
- Cleared tables promptly after meals, preparing the space for new guests in a timely manner.
- Cleared and reset tables with clean service ware to uphold faultless restaurant standards.
- Served food and beverages promptly, ensuring timely delivery and maintaining food quality.
- Washed dishes and put away dishes
Education
SVQ Level 5 -
Loudoun academy
Galston 2025.08 - 2026.02
Skills
- Customer service
- Order management
- Upselling techniques
- Team collaboration
- Time management
- Food safety standards
- Cash handling
- Dining area maintenance
- Conflict resolution
- Effective communication
- Attention to detail
- Fast-paced environment
- Menu knowledge
- Guest satisfaction
- Positive demeanor
- Memory for orders
- Multitasking efficiency
- Cleanliness standards
- Hospitality mindset
- Clear communication
Timeline
SVQ Level 5 -
Loudoun academy
2025.08 - 2026.02
Food and Beverage Server
The wee shop
2025.05
Waitress Assistant
Galston gowf club
2024.05 - 2025.03