LACEY GRIMSHAW
Ealing
Summary
Dynamic professional with a diverse skill set encompassing leadership, customer service, and administrative expertise. Demonstrates excellent time management and team-oriented capabilities, supported by strong IT systems navigation and proficiency in Microsoft. Possesses specialised knowledge in the removals industry, including piano removals, alongside luxury fashion retail experience. Career goals include leveraging superb communication, customer service skills and industry knowledge to drive operational excellence in a challenging environment.
Overview
9
9
years of professional experience
Work history
Move manager
Cadogan Tate
North Acton, Ealing
12.2024 - Current
- Managed smooth, efficient removals for commercial, VIP and corporate clients .
- Reduced stress for clients by coordinating seamless relocation and storage processes.
- Ensured client satisfaction with meticulous attention to detail in planning and execution.
- Utilised project management skills to ensure timely completion of tasks.
- Analysed client needs, designed bespoke moving plans accordingly.
- Provided post-move support; responded promptly to any arising issues.
- Conducted thorough inventory checks before and after each move, preventing losses.
- Managed business relationships to ensure loyalty and long-term commitment.
- Coordinated with different departments to manage moves efficiently.
PA/Receptionist
Canali
London
07.2023 - 12.2024
- Generated reports using Microsoft Excel spreadsheets.
- Provided positive first impressions by maintaining immaculately reception areas and warmly greeting clients.
- Answered inbound telephone calls promptly, directing clients, vendors and general queries to relevant teams.
- Ran errands, including shopping for groceries and collecting dry cleaning.
- Established strong professional relationships with personnel at multiple levels whilst remaining flexible to take initiative and meet tight deadlines.
- Collaborated effectively with customers and staff to maintain smooth-running company operations.
- Directed clerical tasks, including copying, faxing and file management.
- Met incoming customers with professional approach and provided friendly, knowledgeable assistance.
- Captured and processed client information, entering data into online systems for wider company use.
Brand Consultant
Kering Eyewear
London, Harvey Nichols
04.2023 - 07.2023
- Educated customers about company products, using knowledge from in house company training
- Wrote a detailed weekly report to inform Kering Head office of sales figures and feedback from customers shopping in Harvey Nichols
- Recommended product changes to enhance customer interest and maximise sales.
- Communicated weekly with team to recap campaign performance and make recommendations for next steps.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
Retail Assistant
Hermes
London, City of London
10.2022 - 04.2023
- Delivered outstanding in-store experience through positive and attentive customer service
- Continually replenished stock in line with sales records, keeping well-maintained, presentable item displays
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases
- Processed product returns, ensuring items were clean and resaleable
- Regularly exceeded monthly sales targets through exceptional service and proven upselling techniques
- Resolved customer complaints and process issues with proactive problem-solving skills
- Built lasting relationships with clients through customer service interactions
- Participated in staff meetings to develop strategies in selling
- Worked closely with my colleague to ensure that my assigned department was well kept and meeting targets each month
- Designing fun and interactive incentives for the whole team
Team Lead
Mulberry
London
04.2021 - 09.2022
- Communicating goals and deadlines to team members
- Planning workloads and delegating tasks
- Ensured customer satisfaction and loyalty by providing a professionally tailored experience
- Processing orders and prepared invoices for goods and services provided
- Organized storage facilities to improve efficiency of inflow and outflow
- Guided customer decisions with knowledge-based advice to ensure suitable product selection
- Prepared products and designed displays to demonstrate functionalities to customers
- Handled customer returns, refunds and exchanges
- Assisted with shop inventory management and completed routine stock taking
- Processed and loaded deliveries and backstock onto store shelves
- Met sales targets through proactive promotion and excellent customer service
- Placed special orders and called other stores to find desired items.
Retail Associate
The LEGO Company
London
04.2017 - 08.2018
- Interfaced with customers, determined needs, provided recommendations and up-sold services
- Assisted customers with selection of products and services
- Organised and displayed items in visually appealing manner
- Exceeded specific team goals and resolved issues by partnering with staff to share and implement customer service initiatives
- Drove customer feedback to deliver management information for corrective action.
Education
Bachelor of Arts - Musical Theatre
Southampton Solent University
Diploma of Higher Education - Musical theatre
Kingston College
Skills
- Excellent time management skills
- Leadership Skills
- Superb customer service skills
- Cash handling
- Inventory Management
- Team orientated
- Removals industry knowledge
- IT systems navigation
- Microsoft office, Microsoft Excel, Microsoft Outlook
- Administrative duties
- Health and Safety Compliance
- Invoice issuing
- Piano Removals Knowledge
- Musical and Acting abilities
- Outstanding communication Skills
- Fashion retail
- Store opening and closing duties
- Customer service
Affiliations
- Musical Theatre
- Fashion
- Beauty
Key Achievements
- I was trusted to solely manage one of the companies larges accounts, Steinway & Sons. Allowing me to become one of the most knowledgeable employees in Piano logistics.
- I was trusted with the role of key holder, with tasks of opening and closing the store, after only being in the company for 3 months.
- I was promoted after 1 year of joining Mulberry, into a management role.
- I created successful team incentives. Helping us to achieve +27% in our department that month.
- I became the team member with the highest number of sales transactions in November 2022.
Timeline
Move manager
Cadogan Tate
12.2024 - Current
PA/Receptionist
Canali
07.2023 - 12.2024
Brand Consultant
Kering Eyewear
04.2023 - 07.2023
Retail Assistant
Hermes
10.2022 - 04.2023
Team Lead
Mulberry
04.2021 - 09.2022
Retail Associate
The LEGO Company
04.2017 - 08.2018
Diploma of Higher Education - Musical theatre
Kingston College
Bachelor of Arts - Musical Theatre
Southampton Solent University