Lace Blackwood
Summary
A highly motivated and adaptable professional with a strong commitment to continuous personal and professional development. Skilled in managing administrative processes, co-ordinating with cross-functional teams, and ensuring efficient day-to-day operations. Recognised for excellent organisational abilities, attention to detail and a proactive approach to problem-solving. Personable, collaborative and confident in building strong working relationships while also being able to work independently and make informed decisions.
Overview
13
13
years of professional experience
18
18
years of post-secondary education
Work history
MIS Officer
Lambeth College
London
12.2016 - 08.2025
- Conducted internal and external audits to ensure accurate, compliant, and high-quality data management.
- Collaborated with senior leadership to resolve data discrepancies and maintain integrity across course and staffing systems.
- Coordinated complex scheduling and timetable production, aligning staff hours, room allocations, and utilisation across departments.
- Led and delivered cross-college training, producing clear user manuals to support knowledge retention and best practices.
- Supported strategic planning and course management through forecasting, quality assurance, and data-driven insights.
- Managed schedules and calendar; facilitated meetings with internal management teams and external clients, ensuring timely follow-up on action items.
Sales Consultant
L.K. Bennett
London
07.2014 - 05.2015
- Delivered consistently high levels of customer service, regularly exceeding client expectations and contributing to overall store performance.
- Built strong professional relationships with regular and VIP customers, maintaining a client book to support personalised service and long-term engagement.
- Merchandised the concession space and styled mannequins bi-weekly to align with seasonal trends and enhance visual appeal.
- Motivated the sales team to boost key performance indicators (KPIs) and units per transaction (UPT), resulting in improved store results.
- Met and exceeded sales targets through proactive client engagement and accurate, efficient transaction handling.
- Created and analysed weekly customer shopping trend reports, comparing current activity against past weeks and yearly benchmarks.
- Organised client-focused events to strengthen relationships and promote brand loyalty, leading to a 20% increase in the client base.
Office Administrator
Jennifer’s Lodge Care Home
London
02.2013 - 05.2015
- Welcomed and assisted visitors including vendors, contractors, and job candidates, providing a professional and friendly first point of contact.
- Maintained office supplies by tracking inventory and placing timely orders to ensure uninterrupted day-to-day operations.
- Coordinated all business travel arrangements, including booking flights, accommodations, and transportation for staff, as well as planning away days for residents.
- Managed calendars and scheduling for staff, arranging internal meetings and external training sessions.
- Liaised with service providers and contractors to manage deliveries, schedule tasks, and communicate instructions from management.
- Maintained a clean, organised reception and communal area to uphold a welcoming and professional environment.
- Handled inbound communications via phone, email, and post, responding to queries and escalating where appropriate.
Sales Consultant
Harrods
London
10.2013 - 04.2014
- Delivered exceptional customer service in line with Harrods’ premium standards, ensuring client satisfaction and loyalty.
- Maintained in-depth knowledge of luxury brands, designers, and current fashion trends to confidently advise and match products to individual customer needs.
- Presented and demonstrated products to highlight features and benefits, actively driving customer engagement and increasing sales conversions.
- Handled daily till operations and end-of-day cash reconciliation, ensuring accurate and efficient transaction processing.
- Maintained a clean, visually appealing shop floor and ensured the stockroom was organised for easy product access and restocking.
PR Intern
IPR London
London
05.2013 - 09.2013
- Researched current fashion trends and competitor activity, contributing weekly blog content for the company website to boost online engagement.
- Managed and coordinated press sample requests for clients, ensuring timely preparation and delivery of media kits.
- Arranged UK and international courier shipments for daily sample send-outs and returns, supporting fast-paced press cycles.
- Conducted daily stock takes and maintained accurate inventory records for sample collections.
- Contributed creative ideas and solutions with minimal direction, adapting to varying client needs and project goals.
- Maintained a clean, well-organised stockroom to ensure efficient access to press materials and client products.
Education
BA (Hons) - Fashion Business
University of the Arts London
01.2015 - 01.2019
A-level - English Literature, Drama and Theatre Studies, Level 3 National Diploma in Media Studies
Thomas Tallis
01.2009 - 01.2012
Nine GCSE’s - Maths, English
Colfe’s School
01.1998 - 01.2009
Skills
- Communication: Excellent written and verbal communication skills; confident interacting with colleagues, senior management, and external clients
- Office Software: Proficient in Microsoft Office Suite, including Outlook, Word, Excel, and PowerPoint
- Interpersonal Skills: Strong relationship-building and interpersonal abilities, with a professional and approachable manner
- Organisation & Attention to Detail: Highly organised with meticulous attention to detail and accuracy in all tasks
- Problem Solving: Proactive and resourceful, with strong problem-solving skills and the ability to work independently or in a team
- Database & Systems Proficiency: Advanced user of educational and administrative software, including ProSolution, 4Cast and Unit-e
Accomplishments
- Junior Sports Leader Award (JSLA): Assisted children aged 8–12 in developing teamwork and fitness skills through structured athletic activities, promoting healthy lifestyles and collaborative play.
- Youth Mentoring & Guidance: Provided weekly support to young children, helping build their confidence through reading practice and social development via interactive events.
- Kent County Netball Club (KCNC) Player: Competed as a team member for two years, gaining valuable experience in teamwork, resilience, and physical agility in a performance-driven environment.
Reference
References are available on request.
Timeline
MIS Officer
Lambeth College
12.2016 - 08.2025
BA (Hons) - Fashion Business
University of the Arts London
01.2015 - 01.2019
Sales Consultant
L.K. Bennett
07.2014 - 05.2015
Sales Consultant
Harrods
10.2013 - 04.2014
PR Intern
IPR London
05.2013 - 09.2013
Office Administrator
Jennifer’s Lodge Care Home
02.2013 - 05.2015
A-level - English Literature, Drama and Theatre Studies, Level 3 National Diploma in Media Studies
Thomas Tallis
01.2009 - 01.2012
Nine GCSE’s - Maths, English
Colfe’s School
01.1998 - 01.2009
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