Labiba Taqiya
London
Summary
Dynamic Facility Coordinator at Kadans Science Partner with a proven track record in financial coding and supplier management. Adept at enhancing operational efficiency and delivering exceptional customer service. Recognized for strong leadership and multitasking abilities, consistently achieving targets while maintaining high standards in document management and health and safety compliance.
Overview
7
7
years of professional experience
Work History
Facility Co-ordinator
Kadans Science Partner
London
11.2023 - Current
- Issuing of purchase orders to suppliers through our system, Yardi
- Regular auditing of financial coding on Yardi to ensure invoices are correctly coded
- Working closely with utilities suppliers, site team and utilities consultant, coordinate the monthly recharges of these services to our customers
- New supplier set up for the UK business, working with colleagues in Netherlands
- Uploading relevant finance and H&S documents and PPM reports to the applicable online portal system
- Reviewing key dates, activities and ensuring that the relevant suppliers are instructed to complete actions
- General management and updating of the Kadans CAFM system
- Support the property management team and mobilisation manager in the setup of all new sites, with a focus on document management and handover phase from the Kadans development team
- Manage diaries of the senior leadership team, linking into supplier management and regular meetings with our suppliers
- Attend tenant meetings to support record keeping
Supervisor/Assistant manager
Subway
South Quay
09.2018 - Current
- During my time in Subway I was responsible for managing the shop floor team to meet daily KPIs.
- In addition to that I worked closely with store management to ensure resources were correctly aligned to meet demand.
- I placed huge food orders for the store.
- I also did the food stock count every Tuesday.
- I was managing the store alone every weekend.
- During my time in subway I was opening and closing the store when I was in shift.
- I oversaw the store, making sure as a team we were doing our tasks and giving the best customer service to our customers.
- I worked during peak times of the day and was able to multitask.
- I balanced the tills and counted the cash every closing shift to make sure the cash was never short or over.
- I dealt with customer complaints effectively.
- I was working under pressure and multitasking at the same time.
- I was taking care of UberEATS, just eat and Deliveroo to avoid all mistakes.
Receptionist/Locker Assistant
Selfridges
01.2023 - 11.2023
- I provided outstanding and professional front of house service with a warm welcome to all visitors and team members. I am a receptionist for 103 Team entrance and Locker desk in Selfridges.
- Directs visitors as necessary by maintaining team member and department directories
- Assists building security by following procedures, issuing visitor / team member badges
- Use of telecommunication system
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Arranging building access in advance for large groups such as inductions and departmental meetings
- Directing team members around a 1.3 million sq. ft. building accurately and efficiently
- Managing the overflow and oversized baggage drop location
- Maintains safe and clean reception area by complying with procedures, rules, and regulations
- Controlling and managing our state-of-the-art locker system controlled via access control cards
- Walking the area to meet and greet team members and to be a point of contact for any team members for advice, directions and staff welfare related issues
- Ensuring staff member facilities are maintained to a high standard (locker room, staff grooming facilities and bag drop) all defects and issues to be reported to the property helpdesk
- Responding to all internal and external phone calls and emails
Sales associate
Selfridges
06.2022 - 12.2022
- I worked in Selfridges as a sales associate. I provided excellent customer service. I worked for kids’ designer on the 4th floor. I worked in various departments such as Fendi, Moncler and Burberry.
- During my time in Selfridges, I interacted with approximately 45 customers every day and built a strong customer base through resolving issues, following up on purchases and opening new customer accounts.
- I always went above and beyond to reach my targets and ended up making 2K sale nearly every day.
- I balanced the cash till every Wednesday and Saturday trusted by the manager.
- As a sales associate I ensured high levels of customer satisfaction through excellent sales service and followed to achieve the departments sales goals on a monthly, quarterly and yearly basis.
- I would go extra mile to drive sales.
- I made sure that we had all stocks presented on shop floor for our clients and customers.
Capital Market – Operation Assistant
JLL
Warwick Street
09.2020 - 06.2022
- I worked in a real estate as an operation assist in Capital marketing. I worked for retail investment, national investment, and capital marketing.
- I uploaded data entry into the system, preparing a balance sheet, updating financial records, and processing invoices.
- I also do expenses report.
- During my time in JLL, I was also booking clients in for viewing.
- I was answering inbound and outbound phone calls.
- I was using Microsoft office throughout the whole time.
- At JLL, I was creating presentations for teams to advertise the properties.
- I was booking hotels and train tickets for national investment team.
- Monitoring adherence to policies and processes throughout the company.
- I worked with managers and other team members to ensure that administrative tasks are completed and that the business functions efficiently.
- I attended meetings every day with directors and other teams.
- I completed all invoices to a high standard.
- Hybrid
Food hall assistant
M&S
08.2021 - 12.2021
- In M&S I gave excellent customer service, operating the tills, price reduction, receiving deliveries, unpacking and re-shelving or storing stock.
- During busy times of the day, I have learnt to be more vigilant to help minimise theft and ensure that all health and safety procedures are effectively carried out.
- I ensure that I approach customers and politely ask them if they need help as well as making sure that the shop displays are always clean and tidy.
Assistant
Busy Bee Nursery
West Hampstead
01.2021 - 12.2021
- I was given the opportunity to work in a nursery, taking care and being observant around children which I really enjoyed.
- I was involved in creating appropriate activities for the children, interact with them and lead their story time.
- I have been working with age groups one to five years old.
- Developed new ways of providing snack and drinks to children so that breaks became more flexible.
- Doing this enabled me to learn a lot of skills which I can make use of now.
- I was trained to do first aiding.
Education
GCSES - Maths, English, Childcare, Employability
George Greens Secondary School
06.2018
Skills
- Excellent communication skills
- Financial coding
- Facilities maintenance
- Health and safety
- Data entry
- Team collaboration
- Operational efficiency and safety
- Customer service
- Document management
- Supplier management
- Facility updating
- Multitasking
- Good leadership skills
- Supervisor skills
- Able to adapt to new situations
- Quick learner
- Able to listen to and act on instructions given
- Punctual
- Well-organized
- Excellent team player
- Able to work under pressure
- Strong IT skills and experience in Microsoft Office programs
- Confidence in handling difficult situations
- Office support
Timeline
Facility Co-ordinator
Kadans Science Partner
11.2023 - Current
Receptionist/Locker Assistant
Selfridges
01.2023 - 11.2023
Sales associate
Selfridges
06.2022 - 12.2022
Food hall assistant
M&S
08.2021 - 12.2021
Assistant
Busy Bee Nursery
01.2021 - 12.2021
Capital Market – Operation Assistant
JLL
09.2020 - 06.2022
Supervisor/Assistant manager
Subway
09.2018 - Current
GCSES - Maths, English, Childcare, Employability
George Greens Secondary School