Labeeb Qamar
Wokingham
Summary
Multi-talented and collaborative administrative manager focused on business efficiency and operational improvements. Dedicated and decisive leader with strategic and forward-thinking mindset offering several years of experience. Analytical problem-solver and persuasive communicator with talent for creative solutions.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Passenger Service Agent
Menzies Aviation-Heathrow
Heathrow
06.2022 - Current
- Optimize check-in processes, elevating passenger satisfaction.
- Resolve issues swiftly, ensuring smooth travel experiences.
- Streamline boarding procedures to minimize delays
- Demonstrated strong problem solving skills when dealing with difficult situations involving customers or personnel.
- Ensure strict compliance with safety regulations.
- Facilitate collaboration among various departments to ensure seamless airport operations.
- Managed customer complaints in a professional manner while providing solutions to resolve issues.
Security Officer
Fortel Security
Slough
01.2021 - 07.2021
- Enforced security protocols, monitored surveillance systems, and conducted regular patrols to ensure the safety of personnel and assets.
- Coordinated with team members to maintain seamless security coverage, fostering a safe environment for staff and visitors.
- Meticulously documented incidents, maintained accurate logs, and prepared comprehensive reports for management review.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Checked for safety hazards and took corrective action when necessary.
Retail Security Officer
Giant Security
Mandeville
03.2020 - 11.2020
- Safeguarded retail assets, implemented loss prevention strategies, and maintained a secure environment for customers and staff.
- Reduced shrinkage rates through vigilant monitoring and proactive security measures, contributing to improved store profitability.
- Coordinated with store management and law enforcement to address security concerns and enhance overall safety protocols.
- Provided excellent customer service while maintaining a strong security presence, balancing approachability with vigilance.
- Enforced store policies and procedures related to customer service, theft prevention, and safety.
- Patrolled assigned areas to identify suspicious activity, unauthorized personnel, and safety hazards.
Receptionist/ Assistant Manager
Wandsworth Town Dental Practice
Wandsworth
10.2013 - 10.2017
- Oversaw front desk operations, coordinated patient appointments, and bolstered dental team support, enhancing overall practice efficiency and patient satisfaction.
- Refined administrative workflows, minimizing patient wait times and boosting appointment scheduling precision, contributing to improved patient retention.
- Sustained accurate patient records, securing compliance with data protection regulations and enabling fluid communication between staff and patients.
- Delivered compassionate patient care by addressing concerns and clarifying procedures, enhancing positive and calming dental experience.
- Supported dental team coordination, improving daily operations and cultivating cohesive work environment dedicated to patient care.
- Handled confidential documents with discretion.
- Responded to customer inquiries via phone or email promptly and courteously.
Education
Bachelor of Business Administration - Business Administration
South Thames College
Morden, UK05.2025
Diploma -
Surrey University
01.2015
GCSE - Dental Nursing
Farnham College
Farnham, UK01.2011
GCSE -
Weydon School
Farnham, UK01.2009
High School Diploma -
Impel College of London
Uxbridge, UKSkills
- Front Desk
- Office Administration
- Customer Service
- Organizational skills
- Receptionist
- Cash management
- Microsoft Word
- Customer relations
- Stock management
- Front of House management
- Phone query handling
- Office inventory management
- Appointment management
- Data sorting, input, and management
- Time management
- Punctuality
- Written communication
Certification
Google IT tech support, 04/01/2025
Project management, August 2023
Personal Information
Willing To Relocate: Anywhere
Timeline
Passenger Service Agent
Menzies Aviation-Heathrow
06.2022 - Current
Security Officer
Fortel Security
01.2021 - 07.2021
Retail Security Officer
Giant Security
03.2020 - 11.2020
Receptionist/ Assistant Manager
Wandsworth Town Dental Practice
10.2013 - 10.2017
Bachelor of Business Administration - Business Administration
South Thames College
Diploma -
Surrey University
GCSE - Dental Nursing
Farnham College
GCSE -
Weydon School
High School Diploma -
Impel College of London
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