Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Timeline
Generic

La-Toyah Downer

Birmingham ,Sandwell

Summary

A highly confident, friendly, and hard-working professional with a passion for connecting with people and creating meaningful interactions. With experience in customer service and admissions, I thrive in fast-paced environments where communication, problem-solving, and adaptability are key. I naturally connect with customers, effectively attending to their wants and problems while making them feel heard and appreciated.

I take pleasure in keeping a positive and bubbly attitude, and my energetic and approachable nature makes me a valuable asset in any team or customer-facing job. In addition, I am intelligent and considerate, constantly thinking about how to better satisfy customers, optimise procedures, and help a business succeed. I firmly believe in diligence, determination, and ongoing personal development, and I'm constantly excited to take on new challenges that will enable me to have a significant impact.

I put in a lot of effort to achieve my goals and never shy away from a challenge. With an open mind and a strong desire to learn, I embrace new possibilities and continuously develop new abilities that help me advance both professionally and personally.


Overview

7
7
years of professional experience

Work History

Customer Service Officer

GBS
Birmingham, West Midlands
12.2024 - Current
  • Provided high-quality customer support to address student queries
  • Ensured effective ID card distribution as part of customer service duties
  • Guided students to their designated locations and schedules, ensuring a smooth experience
  • Assisted students with university enrolment processes and ensured smooth transitions
  • Increased student satisfaction through proactive support and effective communication in a service role

Admissions Assistant

GBS
Birmingham , West Midlands
11.2023 - 12.2024
  • Managed Admissions process at GBS, providing support to applicants through communication via email and phone calls.
  • Invigilated front desk operations, ensuring smooth flow of Admissions Procedures.
  • Developed strong communication skills and attention to detail in handling applicants inquires.

Hairdresser

Self-Employed
Birmingham, West Midlands
01.2018 - 09.2023


  • Created memorable customer experiences with services such as braids and many more for both males and females.
  • Handled manual and computerised scheduling, book keeping and inventory management procedures to facilitate smooth daily operations.
  • Recommended hairstyles to compliment clients' facial features and complexion.


Education

Apprenticeship - Customer Service and Business Admin

Global Banking School
Birmingham
11.2023 -

GCSEs -

Sandwell Academy
West Bromwich, Sandwell
09.2018 - 07.2020

GCSEs -

St Paul's School for Girls
Birmingham
09.2021 - 06.2023

A-Levels - Business and Finance

University College Birmingham
Birmingham
09.2023 - 11.2023

Skills

  • Communication Skills
  • Leadership Skills
  • Teamwork Skills
  • Problem-Solving Skills
  • Attention to Detail Skills
  • Time Management Skills
  • Patience
  • Etiquette
  • Multitasking
  • Analytical
  • Customer Satisfaction
  • Conflict Resolution

Affiliations

  • Singing
  • Reading
  • Sports
  • Cooking

Accomplishments

    Awards:

  • Leadership award
  • Health and Safety award
  • Preventiveness award
  • Safeguarding award

Timeline

Customer Service Officer

GBS
12.2024 - Current

Admissions Assistant

GBS
11.2023 - 12.2024

Apprenticeship - Customer Service and Business Admin

Global Banking School
11.2023 -

A-Levels - Business and Finance

University College Birmingham
09.2023 - 11.2023

GCSEs -

St Paul's School for Girls
09.2021 - 06.2023

GCSEs -

Sandwell Academy
09.2018 - 07.2020

Hairdresser

Self-Employed
01.2018 - 09.2023
La-Toyah Downer