L Macdonald

• Pursuing Level 2 certificates in Understanding Coding, Computer Programming, and Digital and IT skills.
• Acquiring foundational knowledge in coding languages such as Python/Java and HTML/CSS.
• Developed proficiency in tools like Visual Studio Code, GitHub, and Replit.

Focused on expanding AI expertise through independent study during injury recovery.
Engaged in studying LLMs to improve professional knowledge base.
Pursued skills development to address future technology and security challenges.

• Supported multiple organisations in frontline service, administration, and estate roles.
• Processed insurance claims and managed sensitive client data efficiently.
• Handled over 100 daily interactions in fast-paced environments.
• Delivered security services in high-footfall areas adhering to established protocols.
• Guided colleagues to foster collaborative team atmospheres.

• Coordinated building management for historic site with active public and private use.
• Served as main liaison between multi-billion-pound contractors and Diocese.
• Led pandemic risk management and enforced site-wide health protocols during COVID-19.
• Acted as senior contact for CCTV, evacuation plans, and police support on threat mitigation.
• Managed multiple budgets exceeding £100K, encompassing grants and donations.
• Applied best practice project management to ensure timely, budget-compliant delivery while managing risks.
• Ensured compliance with RIBA Plan of Work stages and NPSA physical security standards.
• Reported plans effectively to senior stakeholders and diverse teams.

• Logged and triaged resident service requests and repair orders efficiently.
• Coordinated contractor schedules and internal teams using internal systems.
• Achieved compliance with data management standards, including GDPR.
• Resolved high-volume customer queries while meeting established targets.

• Facilitated communication between government officials, businesses, and community members.
• Managed bilingual document control and publication editing for clear correspondence.
• Supported estate operations and policy rollouts through effective planning.
• Oversaw budget planning while advocating community needs to senior officials.

• Executed keyholder and managerial responsibilities at Alldays, Edinburgh.
• Delivered inclusive educational support for vulnerable adults and young people as Community Education Tutor.
• Served as Duty Manager at Jemima’s Pantry, ensuring operational efficiency.