Kyron-Isaiah OSHATI-KNIGHT
London,United Kingdom
Summary
Strategic professional specialising in business analysis, financial analysis, and stakeholder management. Excels in requirements gathering, data interpretation, and process improvement. Delivers results in project management and problem solving, emphasising commercial awareness and team leadership. Utilises Microsoft Office applications and collaboration tools to enhance efficiency and communication.
Overview
4
4
years of professional experience
Work history
Front of House
Hub Box
2024.02 - 2025.06
- Task: Maintain excellent customer satisfaction whilst coordinating with multiple departments.
- Action: Analysed customer needs and prioritised requests to enhance service delivery.
- Collaborated with kitchen and management teams to swiftly resolve operational issues.
- Identified potential service risks, proactively addressing them to uphold customer satisfaction.
- Managed multiple priorities during peak trading hours.
- Result: Consistently delivered high customer satisfaction.
- Situation: Restaurant experienced high customer demand requiring quick decision-making and effective communication.
- Strengthened stakeholder communication and problem-solving abilities.
- Developed analytical thinking under pressure.
Team Leader
Ole & Steen
Shepherds Bush, Hammersmith and Fulham
2023.06 - 2023.09
- Led daily operations, ensuring high service standards and optimal shift coverage.
- Coordinated with management to enhance workflow efficiency and streamline daily handovers.
- Resolved operational issues quickly to reduce disruption across shifts.
- Delegated tasks according to team strengths for smoother shift delivery.
- Trained new employees on company procedures to support consistent performance.
Team Member
Pret A Manger
2021.09 - 2023.01
- Task: Deliver efficient service whilst maintaining food safety and operational standards.
- Ensured accurate transaction handling to maintain customer trust.
- Developed strong customer relationships through effective communication.
- Action: Prioritised workloads to ensure timely service during peak periods.
- Situation: Fast-paced retail environment serving hundreds of customers daily.
- Followed compliance and health and safety procedures.
- Result: Developed attention to detail.
- Improved decision making under pressure.
- Built commercial awareness through customer interactions.
Education
Law with Business LLB -
University of Exeter
CornwallSkills
- Multitasking
- Guest relations
- Customer service
- Customer feedback management
- Multitasking
- Conflict resolution
- Stakeholder management
- Microsoft Office applications
- Customer feedback management
BUSINESS ANALYSIS PROJECTS
Project Management, Analyzed project risks and stakeholder requirements., Applied project planning methodologies., Evaluated project success using measurable outcomes., Produced structured recommendations based on evidence., Finance in Business, Analyzed financial statements., Evaluated business performance using financial ratios., Assessed investment decisions., Produced recommendations to improve organizational performance.
Accomplishments
- Led teams within a fast-paced commercial environment.
- Analyzed operational problems and implemented practical solutions.
- Strong understanding of project management principles.
- Strong commercial awareness through Law with Business degree.
- Excellent written and verbal communication skills.
Timeline
Front of House
Hub Box
2024.02 - 2025.06
Team Leader
Ole & Steen
2023.06 - 2023.09
Team Member
Pret A Manger
2021.09 - 2023.01
Law with Business LLB -
University of Exeter