Kyra Rodgers
Chapeltown,Sheffield
Summary
Motivated professional with extensive experience in hospitality management and office administration. Proven track record in leading customer service teams and managing daily business operations in fast-paced environments. Strong communication and organizational skills developed through team management, schedule coordination, and customer support. Committed to maintaining high standards of service and professionalism while contributing positively to team success.
Overview
8
8
years of professional experience
7
7
years of post-secondary education
Work history
Administrative assistant
1st Call Gas Services
Sharrow Vale , Sheffield
2023.04 - Current
- Managing general administrative tasks including responding to emails and maintaining accurate records
- Booking and confirming installation and survey appointments for customers
- Communicating with customers to provide updates and resolve queries
- Liaising with engineers to coordinate schedules and ensure efficient job completion
- Working with suppliers to arrange materials and equipment required for installations
- Updating internal systems with job details, appointment times, and customer information
- Ensuring all documentation and communications are completed accurately and professionally
- Providing general office support to maintain smooth daily operations
Assistant Manager
The Bulls Head Inn, Foolow
Foolow, Derbyshire
2022.04 - 2023.04
- Handled stock control duties diligently preventing overstocking or shortages.
- Developed strong relationships with suppliers, ensuring timely delivery of products.
- Fostered a positive work environment through effective leadership
- Provided excellent customer service leading to repeat business and customer loyalty.
- Created a positive work environment, resulting in higher employee morale along side maintaining a safe working environment
- Resolving guest complaints professionally
Assistant Manager
Grosvenor Pubs & Inns
Egham, Surrey
2021.06 - 2022.04
- Leading shifts and ensuring high service standards
- Managing and supporting a team of 20–25 staff
- Creating rotas in line with labour budgets
- Recruitment, interviewing, and onboarding
- Handling guest concerns and maintaining service quality
- Ensuring compliance with cleanliness and food safety standards
Management Trainee
Concord Management Development Programme
UK
2018.08 - 2021.06
A nationally recognised hospitality programme endorsed by the Institute of Hospitality. The programme included four six-month placements covering food & beverage service, reception, and events operations.
Great Fosters Hotel - Egham
Aug 2020 till Jun 2021
4-star historic hotel with Michelin-star and AA Rosette dining.
Responsibilities included:
- Guest check-in and check-out to AA and SLH standards
- Cash handling and end-of-day accounting
- Training new staff members
- Night manager shifts
- Implementing COVID-19 operational procedures
- Systems: Rezlynx, ResDiary, Premier Spa
Careys Manor Hotel & Sen Spa - Brockenhurst
Sept 2019 till Mar 2020
Luxury country house hotel with AA Rosette restaurant.
Responsibilities included:
- Managing breakfast and dinner service procedures
- Hosting and guest service
- Staff training and support
- Order management and upselling
- Coordinating large functions including weddings and events
Thurlestone Hotel - Thurlestone
Mar 2019 till Sept 2019
4-star luxury hotel and spa.
Responsibilities included:
- Reservations and switchboard management
- Guest arrival preparation
- Cashiering and accounting
- Supporting housekeeping operations
- Training new staff
- Systems: Rezlynx, ResDiary, Premier Spa
Great Fosters Hotel - Egham
Aug 2018 till Feb 2019
Responsibilities included:
- Opening and closing shifts independently
- Beverage knowledge and service
- Cash handling and cellar management
- Stock control and staff training
Education
BTEC - Hospitality - Food & Beverage Service
Buxton & Leek College
Buxton, Derbyshire 2016.09 - 2018.07
GCSEs -
Lady Manners School
Bakewell, Derbyshire 2011.09 - 2016.07
Skills
- Calendar scheduling
- Spreadsheet creation
- Flexibility in task handling
- Records management
- Telephone etiquette
- Time efficiency
- Team Leadership
- Customer Service
Affiliations
- Outside of work, I enjoy spending time with my Springer Spaniel. As a very energetic breed, he needs plenty of training and long walks, so I spend a lot of time outdoors with him. I also recently got engaged and am currently planning my wedding, which has been really exciting. I've been enjoying researching venues, speaking with suppliers, and organising all the different details that come with planning such a big day.
References
References available upon request.
Timeline
Administrative assistant
1st Call Gas Services
2023.04 - Current
Assistant Manager
The Bulls Head Inn, Foolow
2022.04 - 2023.04
Assistant Manager
Grosvenor Pubs & Inns
2021.06 - 2022.04
Management Trainee
Concord Management Development Programme
2018.08 - 2021.06
BTEC - Hospitality - Food & Beverage Service
Buxton & Leek College
2016.09 - 2018.07
GCSEs -
Lady Manners School
2011.09 - 2016.07