Kyra Woodhouse
Dewsbury
Summary
Senior Manager reporting to the UK CEO.
Responsible for UK Business Travel Operations, Event Management, Account Management & HR in-house.
36 years experience in Corporate & Leisure Travel.
Dedicated team player, proactive and hands-on in task completion. Offering strong organisational, leadership, and communication skills honed through various roles.
Knowledgeable about streamlining processes, improving team performance, and managing projects under tight deadlines.
Overview
36
36
years of professional experience
Work History
Head of operations
Travel Planet TMC UK Ltd
Wakefield
09.2003 - 09.2024
- Oversee daily operations in excess of £20m+ sales, ensuring smooth business continuity.
- Co-ordinated cross-departmental initiatives to achieve overall business objectives.
- Negotiated contracts with vendors, securing optimal pricing and terms.
- Achieved team collaboration with regular staff meetings and feedback loops.
- Maintained smooth-running business operations by delegating priorities to staff abilities.
- Coached Operations Manager and UK operations team employees to improve operational performance.
- Directed employee training programmes to enhance skill sets.
- Coordinated hiring, recruitment and training strategies to build successful operations team.
- Investigated issues affecting group operations, prepared reports and helped correct problems.
- Maintained high standards of service by implementing quality control procedures.
- Assisted Integration / Project Management Team on-boarding corporate clients within Public & Private Sectors.
- Account Management operations to consistently meet corporate clients KPIs and SLAs.
- Prioritised client satisfaction through delivery of high-quality services.
- Assisted ISO Manager to develop organisational policies ensuring
- Handled negotiations with outside vendors and service agencies to meet group needs.
- Oversaw office facility maintenance and allocated needed resources to meet standards.
Business Travel Manager
TravelWise Ltd
Ossett, Wakefield
09.2003 - 03.2019
- Handled last-minute travel changes, ensuring minimal disruption to employees' schedules.
- Coordinated multi-city itineraries, reducing overall transportation costs.
- Crafted bespoke travel plans to meet individual preferences of senior executives.
- Ensured seamless business trips with careful itinerary planning.
- Secured optimum flight routes to minimise employee travel fatigue.
- Improved company travel efficiency by streamlining booking processes.
- Generated cost savings for corporate travel budget through meticulous vendor negotiation.
- Responded to clients' questions, issues and complaints, thinking creatively to formulate effective solutions.
- Identified add-on sales opportunities by analysing client needs, budgets and preferences.
- Utilised business travel expertise to design cost-effective corporate trips.
- Resolved complaints, cancellations and refunds with mutually beneficial solutions..
- Regularly updated staff on latest travel advisories, maintaining safety awareness.
- Provided exemplary customer service, resulting in positive feedback from employees.
- Led team meetings, enhancing communication and productivity.
- Trained and mentored team of consultants.
- Implemented new online booking tools to simplify clients' reservation process.
- Optimised travel policy, aligning it with company objectives.
- Collaborated closely with finance team for timely expense management reporting.
- Maintained thorough records of all bookings and expenses for transparency.
- Strived to reach set sales and revenue targets. £5m sales,
- Offered exemplary service to new and existing clients, helping to build lasting relationships and secure new travel assignments.
- Invoiced customers and chased up unpaid bookings to avoid payment delays and balancing issues.
- Negotiated unique airline discounts, resulting in significant cost savings to clients.
Senior Business Travel Consultant
Apollo Business Travel (Implant at ITV Leeds)
Leeds
03.2003 - 09.2003
Senior Business Travel Consultant
Carlson Wagonlit Travel
Leeds
06.2002 - 03.2003
Sales Supervisor / Business Travel Consultant
British Airways
London
06.1996 - 06.2002
Senior Travel Consultant / Travel Consultant
Co-Op Travel Care
Batley
05.1988 - 06.1996
Education
Some College (No Degree) - COTAC Leisure & Business Level 1 & 2
Park Lane College
Leeds05.1990
Some College (No Degree) - GCSE's
Earlsheaton High School
Dewsbury05.1988
Skills
- BA Fares Levels 1/2/3
- Galileo
- Sabre
- Amadeus
- Cvent Management
- MondayCom
- COTAC Air & General Levels 1 & 2
- 8 GCSE's
Affiliations
- Social friends, family and work colleagues
- Walking with my dogs
- Weekends away
Timeline
Head of operations
Travel Planet TMC UK Ltd
09.2003 - 09.2024
Business Travel Manager
TravelWise Ltd
09.2003 - 03.2019
Senior Business Travel Consultant
Apollo Business Travel (Implant at ITV Leeds)
03.2003 - 09.2003
Senior Business Travel Consultant
Carlson Wagonlit Travel
06.2002 - 03.2003
Sales Supervisor / Business Travel Consultant
British Airways
06.1996 - 06.2002
Senior Travel Consultant / Travel Consultant
Co-Op Travel Care
05.1988 - 06.1996
Some College (No Degree) - COTAC Leisure & Business Level 1 & 2
Park Lane College
Some College (No Degree) - GCSE's
Earlsheaton High School
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