Kyra Durcan
Bedford,Bedford
Summary
Newly qualified professional with extensive practice in children and adults social work, including safeguarding, and care planning. Proficient in conducting needs assessments, mental capacity assessments, and safeguarding enquiries. Demonstrates strong skills in multidisciplinary teamwork, case management, and person-centred practices. Adept at coordinating community resources and employing a holistic approach to practice. Known for excellent written and verbal communication, active listening, proactive working and maintaining detailed, confidential documentation. Committed to anti-oppressive practice with a strengths-based approach and exceptional organisational abilities.
Overview
5
5
years of professional experience
10
10
years of post-secondary education
Work history
Customer service representative
Dominos
Whittlesey, Cambridgeshire
2021.11 - 2023.09
- Performed administrative duties contributing towards smooth store operations.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Developed strong relationships with customers fostering brand loyalty and repeat business.
- Maintained a clean, orderly work environment promoting a conducive atmosphere for both staff and customers.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Managed high volume of inbound calls for quick resolution of customer issues.
Bar Staff
The Black Bull Whittlesey
Whittlesey, Cambridgeshire
2023.06 - 2023.09
- Ensured customer satisfaction by providing excellent service.
- Managed bar inventory for efficient operation.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Assisted in training new staff, contributing to team efficiency.
- Rotated stock regularly, reducing waste from expired products.
- Managed customer disputes effectively, preserving the business reputation.
Front of house team member
Greene King
Bedford, Bedford
2023.11 - Current
- Managed cash transactions accurately, ensuring accurate financial records.
- Adapted swiftly to changing situations for uninterrupted service quality.
- Coordinated seating arrangements for efficient restaurant management.
- Assisted guests with queries or requests for optimal guest experience.
- Upheld rigorous hygiene standards in all front-of-house areas.
- Enhanced guest experience with a friendly and helpful attitude.
Pastoral support officer
Castle Newnham School
Bedford, Bedford
2024.11 - 2025.05
- Counselled individuals and families during times of crisis, offering emotional support.
- Assisted in arranging extracurricular activities that fostered overall student development.
- Mitigated learning challenges through implementation of tailored intervention strategies.
- Maintained confidentiality of sensitive information whilst adhering strictly to GDPR standards.
- Played integral role in parent-teacher meetings discussing academic performance and behaviour concerns.
- Collaborated with external agencies for comprehensive student support services.
- Fostered open communication channels between students, parents, and staff.
- Offered consistent emotional support to pupils facing personal difficulties.
- Enhanced student wellbeing by offering empathetic and effective pastoral support.
- Advocated for vulnerable children within the school setting, ensuring their needs were met.
Student social worker
Bedford Borough Council
Bedford, Bedford
2025.10 - 2026.05
- Managed heavy caseloads whilst maintaining high quality service delivery standards.
- Assessed client needs for appropriate referral to specialist services.
- Managed complex cases involving mental health and substance misuse issues, resulting in improved living conditions for service users.
- Worked within legal guidelines during all interactions with clients and families.
- Assessed patient needs through thorough assessments, ensuring most suitable intervention strategies were applied.
- Designed individualised care plans that reflected each client's unique needs and preferences.
- Increased client independence with the development of personalised coping strategies.
- Led team meetings in order to foster a collaborative working environment amongst colleagues whilst sharing key updates about ongoing cases.
- Maintained up-to-date case records for accurate documentation of progress or concerns.
- Coordinated with multi-disciplinary teams to create comprehensive care plans.
- Maintained accurate, up-to-date and confidential files in line with reporting standards.
- Pursued professional development by attending regular training in health and safety, Mental Capacity Act (MCA) and Deprivation of Liberty Safeguards (DOLS).
- Conducted risk assessments for safeguarding vulnerable clients.
Education
GCSEs -
Sir Harry Smith Community College
2016.01 - 2021.01
A Levels - undefined
Sir Harry Smith Community College
2021.01 - 2023.01
Social Work BSc(Hons) -
University of Bedfordshire
Bedford 2023.09 - 2026.05
Skills
- Youth work experience
- Safeguarding
- Care planning
- Looked after children (LAC) reviews
- Multidisciplinary teamwork
- Needs assessments & reviews, mental capacity assessments, safeguarding enquiries, continuing healthcare checklists
- Child development understanding
- Knowledge of disabilities
- Record keeping accuracy
- Case management
Practice experience:
Skills:
- Person-Centred practices
- Community resource coordination
- Holistic approach
- Written and verbal communication
- Active listening
- Crisis Intervention
- Confidential documentation and record-keeping
- Anti-Oppressive Practise
- Excellent interpersonal skills
- Strengths-based approach
- Organised
Training completed
- Assessments and support planning
- Autism awareness
- Data protection
- Dementia awareness
- Difficult conversations
- Financial planning safeguarding
- Inclusion and belonging
- MCA and DOLs
- Safeguarding for all
- SEND
- Strokes
- Acquired brain injury
- Equality
- Child on Child abuse
- Working together to safeguard children
- Keeping children safe
Timeline
Student social worker
Bedford Borough Council
2025.10 - 2026.05
Pastoral support officer
Castle Newnham School
2024.11 - 2025.05
Front of house team member
Greene King
2023.11 - Current
Social Work BSc(Hons) -
University of Bedfordshire
2023.09 - 2026.05
Bar Staff
The Black Bull Whittlesey
2023.06 - 2023.09
Customer service representative
Dominos
2021.11 - 2023.09
A Levels - undefined
Sir Harry Smith Community College
2021.01 - 2023.01
GCSEs -
Sir Harry Smith Community College
2016.01 - 2021.01