Summary
Overview
Work history
Education
Languages
Timeline
Generic
Kyoko Knopp

Kyoko Knopp

London,County Borough of Bridgend

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work history

psychological counseling online

Freelance
, Japan
10.2022 - Current
  • Organised clinical interventions and treatment plans for patients suffering from clinically diagnosed mental disorders.
  • Implemented strategic patient treatment programmes for optimal management and improvement of individual conditions.
  • Maintained clinical compliance by reviewing client histories and preparing appropriate intake documentation.
  • Carried out thorough patient assessments to support diagnosis and treatment.

Clothes mail order site management

T.FT (Private management)
, Japan
10.2021 - Current

I established it for my customers and am doing it as a hobby.

marketing

Freelance
Kitakyusyu, Japan
08.2023 - 11.2023
  • Analysed marketing data to help shape future marketing strategies.
  • Kept thorough product and service knowledge, demonstrating features on client request.
  • Scheduled appointments and meetings with clients and customers to discuss requirements and solutions.
  • Demonstrated excellent time management and organisational skills to meet sales deadlines.
  • Worked collaboratively with colleagues and agencies to deliver fully integrated cross‐channel marketing campaigns and activities.
  • Used lead generation techniques to identify best client prospects.
  • Set up and manned booths at trade shows to demonstrate quality and use of products.
  • Brainstormed ideas and concepts for creative marketing campaigns.
  • Trained, mentored and supported junior sales and marketing staff.

Belongs to the rebranding team

Cozy.co
Osaka, Japan
05.2020 - 08.2023


  • In order to generate new profits and a new customer base, we proposed new concepts, researched new clothing designs and display methods, and spread them throughout the country.


  • I actively visited rival companies, learned from them, and worked on rebranding.
  • I proposed a design that is the exact opposite of the manual and clothing designs we have created up until now. That's why we paid careful attention to the display method, brand name, and size distribution.
  • 4.4.2021〜19.8.2021

I came to England to study language.

When I wasn't at school, I took pictures of people's fashion in England, wrote reports, and submitted them to my company.


I attended online meetings twice a month to learn about fashion from the UK and Europe, and came up with ideas for new branding.



SNS transmission, marketing support

Freelance
Tokyo, Japan
07.2022 - 09.2022
  • Maintained updated knowledge of emerging marketing trends and technologies, continuously seeking opportunities to enhance strategies.
  • Leveraged SEO best practices to optimise website content, resulting in increased organic traffic and rise in keyword rankings.
  • Reduced expenditures by streamlining workflows with marketing automation tools.
  • Developed strategy for social media marketing with cohesive messaging across multiple platforms.
  • Written by Takumi Yamazaki and Sophie Saito. i

cooperated in the sales promotion of (Mental Seed).

Web marketing teacher

Freelance
, Japan
12.2021 - 06.2022
  • Designed exams, assessments and course content, including lecture material and writing assignments.
  • Varied teaching strategies, catering to educational needs of young adults and mature students.
  • Monitored students' progress against educational targets, implementing positive interventions.
  • Graded periodic exams, inputting marks and feedback onto computer system
  • I focused on providing guidance to companies, individuals, and online on how to use SNS to attract customers.

Belongs to the mask store opening team

Cozy.co
Osaka, Japan
12.2019 - 05.2021


  • Since the coronavirus outbreak started, I worked hard to open mask stores.
  • West Japan, East Japan, managers, product management department, design department, mail order site department, and all teams worked together to open the mask store.
  • Opened 2 stores in Osaka, 1 store in Tokyo, and 1 store in Hokkaido in 1 month
  • Four months later, we created mask display areas at clothing stores nationwide and completed displaying them nationwide.
  • The design of the mask is available in a wide variety of colors so that even when wearing a mask, the adult mask can still look fashionable. For children, we have strengthened our collaboration with Disney and Demon Slayer.
  • I also worked as a mask shop panel image model.
  • Ihave seriously strived to brighten the world with fashion.

Customer service, online sales team leader

Cozy.co
Osaka, Japan
12.2019 - 03.2021


  • Due to the coronavirus, it has become difficult for stores to operate, so we have set up an online customer service team to help customers shop from home.
  • We approached staff with strong sales skills from all over the country and formed a team.
  • We quickly created a manual and conducted training to avoid confusion for our staff. We also actively advertised on Instagram and Facebook, striving to provide an environment where customers can shop at the store as usual.



West Japan Manager,VMD

Cozy,co
Osaka , Japan
04.2019 - 03.2021


  • I managed the employees, products, profits, and sales floors of 25 stores in Western Japan.
  • We responded to calls from employees 24 hours a day.
  • We worked to keep track of sales and product inventory in particular detail.
  • I was serious about numbers.
  • We traveled to various locations and held detailed meetings to ensure that our staff remained motivated at all times. I utilized my qualifications as a psychological counselor to provide mental care for staff.
  • We closely monitored the movement of data every day, always proposed sales floor displays that suited each store, and gave detailed instructions for layout changes.
  • We exchanged detailed information with the product management department and made efforts to judge and make decisions regarding mail order and product movement between stores in order to prevent unsold products.
  • I participated in product meetings once a month and actively conveyed the opinions of customers and sales staff to the design department, striving to improve product appeal.
  • In order to avoid misunderstandings with the on-site staff, I placed the utmost importance on being on-site and standing on the sales floor with them 365 days a year. This is because if you work only with computers and data, there are many things you don't understand or notice.

Create company manual

cozy co.
Osaka, Japan
01.2019 - 12.2019

In line with consumer thinking, which changes every year, we closely communicate with on-site opinions, customer opinions, and the product management department, analyze data, and create manuals for sales and customer service methods in order to improve the sales level of employees. I tried. I gave speeches to managers across the country, and created and distributed YouTube videos for salespeople.

Product design and sales

cozy co.
Osaka , Japan
08.2018 - 03.2019

By incorporating a wealth of customer opinions and using his brain power, he designed two clothes, one for children and one for adults, and sold them all over Japan, contributing to the company's profits. Managers and all employees nationwide helped with sales, display, and online sales, and we achieved a profit margin of 200 million yen.



Clothes store manager

Cozy co,
Oosaka/Kitakyusyu, Japan
11.2014 - 03.2019
  • 1.March>Achieved No. 1 in sales, customer unit price, number of customers, customer rate, nationwide in Japan
  • Created personal styling wardrobes based on bespoke client specifications.
  • Completed opening and closing procedures each day.
  • Maintained store cleanliness with detailed checklists and periodic inspections.
  • Increased average transaction value by promoting coordinating items and accessories.
  • Reconciled sales upon conclusion of shift, depositing cash in line with established policies.
  • Monitored shift activity to assist associates and address escalated issues.
  • Created visually appealing shopping experiences through outstanding visual merchandising.
  • Advised customers on size selections to suit fit and shape requirements.
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency.
  • Monitored sales and market trends to inform purchasing and inventory management strategies.
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Guaranteed excellent customer service standards, training team in performance and sales strategy.
  • Improved customer footfall through eye-catching window merchandising.
  • Performed inventory checks and stocktake duties to maintain updated data.
  • Promoted new stock persuasively to increase high-value sales.
  • Replenished sales floor and display merchandise to produce optimum sales opportunities.
  • Monitored fashion trends closely to anticipate consumer demand.
  • Assessed customer tastes and budgets to recommend suitable items.
  • Recruited and trained personnel, building high-performing team of top talent.
  • Processed deliveries quickly to refresh sales floor selections.



Clothes store assistant manager

Cozy co.
Osaka/Kitakyusyu, Japan
04.2012 - 11.2014
  • Completed opening and closing procedures each day.
  • Processed deliveries quickly to refresh sales floor selections.
  • Recruited and trained personnel, building high-performing team of top talent.
  • Advised customers on size selections to suit fit and shape requirements.
  • Monitored fashion trends closely to anticipate consumer demand.
  • Promoted new stock persuasively to increase high-value sales.
  • Monitored sales and market trends to inform purchasing and inventory management strategies.
  • Assessed customer tastes and budgets to recommend suitable items.
  • Increased average transaction value by promoting coordinating items and accessories.
  • Replenished sales floor and display merchandise to produce optimum sales opportunities.
  • Maintained store cleanliness with detailed checklists and periodic inspections.
  • Improved customer footfall through eye-catching window merchandising.
  • Created visually appealing shopping experiences through outstanding visual merchandising.
  • Performed inventory checks and stocktake duties to maintain updated data.
  • Created personal styling wardrobes based on bespoke client specifications.
  • Guaranteed excellent customer service standards, training team in performance and sales strategy.
  • Managed staff logistics and day-to-day store operations for optimised financial efficiency.
  • Monitored stock levels, managing inventories and logistics to maximise sales potential.
  • Monitored shift activity to assist associates and address escalated issues.
  • Reconciled sales upon conclusion of shift, depositing cash in line with established policies.

Clothes salesperson

Cozy Co.,
Osaka, Japan
12.2009 - 04.2012
  • Advised customers on size selections to suit fit and shape requirements.
  • Assessed customer tastes and budgets to recommend suitable items.
  • Replenished stock regularly to meet customer demand.
  • Prepared products for sales floor, steaming and presenting items immaculately for appealing displays.

Education

high school graduation - fashion business

KTC Chuo High School
Japan
06/2006 - 03/2009

Mental psychology counselor level 2 - Mental psychology counselor

Japan Ability Development Promotion Association
Japan
06/2013 - 09/2013

IELTS A1 - English

international school london
London
04/2021 - 08/2021

SNS WEB marketing

One person corporate academy
Japan
09/2021 - 12/2021

Languages

Japanese
Native
English
Beginner (A1)

Timeline

marketing

Freelance
08.2023 - 11.2023

psychological counseling online

Freelance
10.2022 - Current

SNS transmission, marketing support

Freelance
07.2022 - 09.2022

Web marketing teacher

Freelance
12.2021 - 06.2022

Clothes mail order site management

T.FT (Private management)
10.2021 - Current

Belongs to the rebranding team

Cozy.co
05.2020 - 08.2023

Belongs to the mask store opening team

Cozy.co
12.2019 - 05.2021

Customer service, online sales team leader

Cozy.co
12.2019 - 03.2021

West Japan Manager,VMD

Cozy,co
04.2019 - 03.2021

Create company manual

cozy co.
01.2019 - 12.2019

Product design and sales

cozy co.
08.2018 - 03.2019

Clothes store manager

Cozy co,
11.2014 - 03.2019

Clothes store assistant manager

Cozy co.
04.2012 - 11.2014

Clothes salesperson

Cozy Co.,
12.2009 - 04.2012

high school graduation - fashion business

KTC Chuo High School
06/2006 - 03/2009

Mental psychology counselor level 2 - Mental psychology counselor

Japan Ability Development Promotion Association
06/2013 - 09/2013

IELTS A1 - English

international school london
04/2021 - 08/2021

SNS WEB marketing

One person corporate academy
09/2021 - 12/2021
Kyoko Knopp