KYLIE COSGROVE
Wallasey,Wirral
Summary
A dedicated and versatile beautician with 23 years experience across global and luxury environments. From the high seas of Carnival Cruises to Edinburgh's Sheraton Grand Hotel & ONESPA. My main focus and passion is massage of all styles and variations, recently added to this completing my Reiki Second Degree. The impactful work of The Next Chapter CIC lead me to a proactive role volunteering with them in the community. This transitioned to self employment. Leveraging the extensive knowledge to provide my own personalized and client lead experience's. My aspiration is to teach and give that knowledge I have gained and the passion.
Overview
16
16
years of professional experience
1
1
year of post-secondary education
Work history
Massage Specialist/ Self-Employed
Black Hearts Training Academy
Wallasey-Village
2023.01 - 2024.02
- Efficiently organised appointments with online booking service, ensuring client reminders were sent.
Implemented promotional outreach through text and email during downtimes, increasing revenue. - Assessed clients for their specific needs. Ensuring a unique treatment employing a range of many techniques, enhancing overall wellbeing.
- Collaborated with self-employed professionals at Black Hearts Training Academy to promote collective services.
Developed an inclusive price list catering to diverse client needs.
Facilitated promotional efforts for both personal and team visibility within the Academy - Ensured cleanliness and orderliness of all rooms and equipment. When available helping with reception responsibilities.
Beauty therapist
The Next Chapter CIC
Wallasey
2018.11 - 2020.10
- Collaborated with owner of The Next Chapter to promote coffee morning at local Park Primary School.
Organised free mini treatments for parents to enhance community engagement.
Established support hub addressing parental concerns and family welfare.
Facilitated free courses through The Next Chapter, targeting parental needs. - Volunteered time to facilitate the expansion of CIC facilities.
Cleared and decorated new space, enhancing operational capacity.
Sourced essential equipment and furniture for improved functionality.
Coordinated donation and installation of new kitchen by external company. - I was upskilled to expand with the CIC attending an adult teaching course. They wanted to promote a well being hub for all. Teach the benefits of complimentary therapies whilst supporting the community.
Spa Therapist
Sheraton Grand Hotel & Spa
Edinburgh
2008.04 - 2016.01
- ESPA trained to Intermediate Ayurvedic therapist this included;
- Advanced Hot Stones training course with Distinction included :
- Deep Tissue Treatment with Hot Stones used in the Fitness massage. ESPA standard of excellence.
- Stimulating Hip & Thigh training and Pre & Post Natal Treatment Training. ESPA standard of excellence.
- ESPA integrates ancient Ayurveda principles. To create holistic rituals treating mind, body and spirit as one. Incorporating uses of Doshas (Vata, Pitta, Kapha) unique body types combined with Ayurvedic oil blends. Together brings balance, connection and relaxation against modern life stresses.
- Retail Therapy Recommendations level 1-5
- Sheraton Grand introduction upon being employed by ONESPA. The Brand Immersion, 5-star experience, anticipation of guests expectations. Service and Culture Transformation part 1 & 2..
Education
GCSEs - English grade C, I.T grade C, Sociology grade D, Maths Numeracy grade 3 Pass
Wirral Metropolitan College
Wirral 1998.09 - 1999.07
Skills
- Reiki Second Degree
- Advanced Holistic and Aesthetics Skills
- LI ' TYA Spa Care from the Australian Dreamtime
- HYDROTHERM Massage ( on a water mattress )
- COSHH Health & Safety Regulations
- Elemis Spa Therapy
- Reflexology Level 3
- Indian Head Massage
- Ayurvedic ESPA training
- Dermaquest Skin Therapy and Advanced Chemical Peels
- Massage, Deep Tissue, Swedish, Hot Stones
- Aromatherapy massage & blending techniques
Timeline
Massage Specialist/ Self-Employed
Black Hearts Training Academy
2023.01 - 2024.02
Beauty therapist
The Next Chapter CIC
2018.11 - 2020.10
Spa Therapist
Sheraton Grand Hotel & Spa
2008.04 - 2016.01
GCSEs - English grade C, I.T grade C, Sociology grade D, Maths Numeracy grade 3 Pass
Wirral Metropolitan College
1998.09 - 1999.07