Experienced Scrum Master and Project Manager in the financial sector with nearly four years of hands-on experience. Successfully transitioned teams to remote work during the pandemic while maintaining productivity and morale. Certified PSM1 with a commitment to continuous learning and team development. Collaborated with multiple technology teams, enhancing understanding of core operations and fostering a culture of respect and teamwork.
Hi, I’m
Kylee Langiano
Hawkinge, Folkestone,Kent
Summary
Overview
7
years of professional experience
1
Certificate
Work History
Shawbrook Bank
Chapter Delivery Manager
08.2025 - Current
Job overview
- Managed multiple projects while serving as Scrum Master, enhancing team collaboration across Cloud, Corporate Infrastructure, and other technical chapters.
- Facilitated alignment between product requirements and technical teams to streamline project delivery.
- Assisted teams with day-to-day challenges, resolving blocked tickets and coordinating necessary communications.
- Established bi-weekly meetings for cross-chapter JIRA requests to expedite tech support for projects.
- Collaborated with Head of Operations to develop a CTO-wide roadmap and change calendar for improved visibility.
- Optimized resource allocation by ensuring timely support for ongoing initiatives across CTO teams.
- Promoted transparency among teams to prevent conflicts and enhance operational efficiency.
- Led initiatives to improve communication channels between product and delivery teams.
- Coordinated with clients to define project objectives and requirements, ensuring alignment with business goals.
- Facilitated regular team meetings and stakeholder updates, fostering open communication and collaborative problem-solving.
- Developed comprehensive project plans, outlining scopes, timelines, and resources, facilitating smooth execution.
- Cultivated strong relationships with clients, stakeholders, and team members, building a culture of trust and cooperation.
- Monitored service delivery and intervened proactively to correct problems.
- Utilised project management software tools to track progress, assign tasks, and manage timelines efficiently.
- Implemented agile project management methodologies, increasing team flexibility and improving product delivery times.
- Coordinated activities on large-scale to achieve cost-effectiveness.
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives to optimise team workflow.
- Organised and led Scrum of Scrums meetings to address dependencies and coordinate with multiple teams.
- Worked closely with Product Owners to refine backlogs and define sprint goals for project alignment.
- Implemented Scrum practices across departments, significantly increasing inter-team communication.
- Reported regularly on project data and kept leadership informed of progress.
- Prepared and presented reports on team performance and project status to senior management.
- Developed training materials on Agile and Scrum techniques, enhancing team knowledge and skills.
- Mediated conflicts within the team, fostering a collaborative environment for problem-solving.
- Streamlined communication channels between the development team and external departments.
- Negotiated with stakeholders to set realistic expectations and align project objectives.
- Identified, addressed and either resolved or escalated project issues.
- Coordinated with IT support teams to resolve system issues impacting team productivity.
- Assigned and monitored work of computer-related professionals.
- Managed complaints with calm, clear communication and problem-solving.
- Engaged with customers to better understand needs and deliver excellent service.
- Handled customer concerns and escalated major issues to supervisor.
- Built and maintained courteous and effective working relationships.
Shawbrook Bank
Scrum Master
01.2022 - 08.2025
Job overview
- Served as Scrum Master/Project Manager for Core Technology team in financial industry.
- Coordinated multiple teams to align requirements and releases with targets.
- Led rollout of new laptops across bank, enhancing operational efficiency.
- Organized implementation of new SD-WAN connection at various UK sites.
- Supported priority one outages by participating in war room calls for effective communication.
- Acted as communications liaison during critical incident management to facilitate resolution.
- Monitored sprint progress through burn-down charts, adjusting strategies to meet deadlines.
- Organised and led Scrum of Scrums meetings to address dependencies and coordinate with multiple teams.
- Implemented Scrum practices across departments, significantly increasing inter-team communication.
- Mediated conflicts within the team, fostering a collaborative environment for problem-solving.
- Streamlined communication channels between the development team and external departments.
- Utilised JIRA for bug tracking and project management, improving team communication and project visibility.
- Facilitated daily stand-ups, sprint planning, reviews, and retrospectives to optimise team workflow.
Shawbrook Bank
Governance Analyst
04.2019 - 01.2022
Job overview
- Ensured compliance with governance guidelines and audit requirements for banking operations.
- Liaised with KPMG auditors to organize and prioritize annual external audits.
- Managed submission deadlines to mitigate potential financial impacts on business.
- Coordinated with stakeholders to provide comprehensive updates to Chief Financial Officer.
- Facilitated communication between internal teams and external partners to maintain project timelines.
- Oversaw scrum processes within infrastructure team to adapt to dynamic business demands.
- Streamlined audit organization by implementing effective prioritization strategies.
- Fostered collaboration among multiple teams to ensure adherence to strict deadlines.
Shawbrook Bank
Assistant Relationship Manager
08.2018 - 04.2019
Job overview
- Cultivated strong relationships with vendors, brokers, and customers to facilitate business growth.
- Developed deals and opportunities, benefiting both bank and end customers.
- Reviewed business accounts and annual reports to assess affordability for funding decisions.
- Balanced end-user needs with organizational goals to achieve mutually beneficial outcomes.
- Processed applications for funding ranging from £25,000 to £1.8 million, navigating challenges effectively.
- Maintained a focus on collaboration and communication throughout the funding process.
- Engaged in problem-solving to ensure all parties reached satisfactory agreements.
- Fostered a positive and dynamic work environment, enhancing team morale.
Education
Scrum.OrgOnline
PSM1 from Professional Scrum Master
2022
University Overview
University Of Greenwich
BA(Hons) from Fine Art
University Overview
Canterbury College
Fine Art
University Overview
Skills
Agile Leadership & Coaching
- Senior Scrum Master leadership and servant leadership
- Agile transformation and team coaching
- Scrum framework mastery and Agile best practices
- Team development, mentoring, and facilitation
- Continuous improvement and Agile maturity assessment
Scrum Delivery & Execution
- End-to-end Scrum delivery and project oversight
- Sprint planning, backlog grooming, and backlog refinement
- User story creation, estimation, and task prioritisation
- Scrum ceremonies facilitation (stand-ups, reviews, retrospectives)
- Scrum metrics tracking (velocity, burndown, cycle time)
Stakeholder & Communication Management
- Senior stakeholder engagement and communication
- Proactive risk, dependency, and issue management
- Conflict resolution and negotiation
- Customer-focused delivery and expectation management
- Cross-functional collaboration and coordination
Risk, Change & Performance Management
- Risk assessment, mitigation, and escalation
- Change management in complex Agile environments
- Performance monitoring and delivery optimisation
- Process optimisation and operational efficiency
Tools & Technical Enablement
- JIRA administration, reporting, and workflow optimisation
- Agile tooling and dashboard creation
- Technical liaison between product, engineering, and business teams
- Microsoft Office proficiency (advanced Excel reporting)
Strategic & Analytical Skills
- Strategic thinking and decision-making
- Logical reasoning and problem solving
- Data-driven delivery insights and metrics analysis
Certifications
- Professional Scrum Master (PSM1)
Languages
English
Proficient
C2
Italian
Intermediate
B1
Certification
- PSM1 certified
Timeline
Chapter Delivery Manager
Shawbrook Bank
08.2025 - Current
Scrum Master
Shawbrook Bank
01.2022 - 08.2025
Governance Analyst
Shawbrook Bank
04.2019 - 01.2022
Assistant Relationship Manager
Shawbrook Bank
08.2018 - 04.2019
Scrum.Org
PSM1 from Professional Scrum Master
University Of Greenwich
BA(Hons) from Fine Art
Canterbury College
Fine Art
Hobbies and Interests
Hobbies and Interests
- Watercolour
- Photography
- Reading
- Italian
- Walking
- Motocross
References
References
Available on requestHobbies and Interests
Hobbies and Interests
- Watercolour
- Photography
- Reading
- Italian
- Walking
- Motocross
Hobbies and interests
Hobbies and interests
- Photography
- Art
- Reading
- Cosy gaming