Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
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Kyle Sylvester

Kyle Sylvester

London,London

Summary

Adept at leading teams and elevating customer experiences, I significantly enhanced service standards at Queens Club London. My expertise in event coordination and operational management, coupled with exceptional communication skills, drove positive feedback and streamlined staff training processes. Achievements include executing seamless events and fostering a culture of excellence and efficiency.

Overview

2
2
years of professional experience

Work History

Food and Beverage Waiter

Queens Club London,
London
09.2019 - 09.2021
  • Led a team of staff members, overseeing daily operations, scheduling, and performance management. - Implemented and maintained high standards of service, resulting in consistently positive guest feedback. - Successfully coordinated and executed events, ensuring seamless logistics and customer satisfaction. - Developed and implemented training programs for new staff, contributing to an efficient onboarding process.

Hospitality Associate

Queens Club London
London
  • Provided exceptional customer service to club members and guests, ensuring a positive and memorable experience. - Collaborated with cross-functional teams to optimize service delivery and resolve customer concerns promptly. - Maintained a thorough understanding of club policies, procedures, and offerings to effectively communicate with guests. - Actively participated in team meetings and training sessions to stay updated on industry trends and best practices.

Education

Bachelor of Science - Information Technology

Urdaneta City University
Urdaneta City
2024

5+ GCSEs - GCSE

St James Catholic High School
London
2017

Skills

  • Team Leadership
  • Customer Service Excellence
  • Event Coordination
  • Operational Management
  • Staff Training and Development
  • Problem Solving
  • Communication Skills
  • Time Management
  • Performance Management
  • Dispute Management
  • Issue Resolution
  • Product Knowledge

References

020 8358 2800 - admin@st-james.barnet.sch.uk

020 7386 3400 - https://www.queensclub.co.uk

Languages

English
First Language

Timeline

Food and Beverage Waiter

Queens Club London,
09.2019 - 09.2021

Hospitality Associate

Queens Club London

Bachelor of Science - Information Technology

Urdaneta City University

5+ GCSEs - GCSE

St James Catholic High School

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Kyle Sylvester