Summary
Overview
Work history
Education
Skills
Websites
Affiliations
Languages
References
Timeline
OperationsManager
kyle mclauchlan

kyle mclauchlan

Linlithgow,West Lothian

Summary

Enthusiastic entry-level candidate seeking role as Illustrator. Strong understanding of design principles, composition and illustration techniques. Skilled in using digital illustration software, familiar with Adobe Illustrator and Photoshop. Strong portfolio showcasing various illustration styles.

Overview

7
7
years of professional experience
16
16
years of post-secondary education

Work history

Customer Team Member

LIDL
Bathgate
09.2022 - Current
  • After years of working at the same company I decided that I wanted to try working for a different company
  • Learned how to adapt to a new work and company environment, I learned how to take stock, I worked on my serving and shelving speed
  • Provided professional customer service, offering can-do attitude to all requests.
  • Reduced customer wait times by adhering to call target timeframes.
  • My cleaning skills also improved due to deep cleaning the checkout area frequently.
  • Restocked shelves, facing up products, checking dates and verifying prices.

Team Leader

Co-Operative Food
Dundee
10.2021 - 09.2022
  • After Working In retail for many years I had the opportunity to lead a team, I learned how to guide a team on shifts to work stock and achieve other duties
  • This role improved my time management as I had to decide when and how tasks were completed
  • Directed a diverse group of individuals from various backgrounds and age groups, fostering a collaborative and inclusive work environment; navigated challenges of the Covid - 19 pandemic while leading team operations and ensuring task completion efficiency; complied and enforced guidelines to ensure employee/customer safety.
  • Handled complaints and grievances in the store and did my best to make sure every customer could leave the store feeling satisfied.
  • Fostered positive employee relationships through communication, training and coaching.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Supported new hires through onboarding process for speedy and successful training.

Customer Team Member

Co-Operative Food
Dundee
09.2019 - 10.2021
  • Having moved to a new city to study I had to learn to work with a whole new team and develop my interpersonal skills
  • Here in this job, I did many of the same jobs as I had before, but I developed on the skills I had previously learned.

Customer Team Member

Co-Operative Food
Alexandria, West Dumbartonshire
03.2017 - 09.2019
  • This was my first job and it taught me many things from retail skills like working a till and putting out stock on shelves, but more importantly I learned proper customer service
  • Having a variety of roles in the store meant that I had to adapt to my surroundings quickly as I had jobs to do and deadlines to meet.
  • Advised customers on shop offers, promotions and discounts.
  • Provided professional customer service, offering can-do attitude to all requests.
  • Restocked shelves, facing up products, checking dates and verifying prices.
  • Offered friendly, efficient customer service and handled challenging situations with ease.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Education

Bachelor of Arts - Illustration

Duncan of Jordanstone College of Art and Design
09.2019 - 06.2023

Advanced Higher - Graphic Communication

Knightswood secondary school
08.2017 - 06.2018

Higher -

Knightswood secondary school
08.2012 - 06.2018

National 5 -

Knightswood secondary school
Glasgow, Glasgow City
08.2012 - 06.2018

Skills

  • 2D design
  • Graphic arts
  • Visual communication expertise
  • Visual storytelling
  • Photographic editing
  • Drawing and sketching
  • Adobe Suite
  • Logo creation
  • Digital design
  • Sketching
  • Print graphics
  • Excellent communicator
  • Promotions planning skills
  • Team player
  • Stock management
  • Graphic design proficiency
  • Customer demographics understanding
  • Team building
  • Microsoft Office expertise
  • Data management
  • Workflow planning
  • Data entry

Affiliations

  • Playing music (Guitar, Piano and Bass guitar)
  • Comic books
  • Making art

Languages

English
Native
French
Beginner

References

References available upon request.

Timeline

Customer Team Member

LIDL
09.2022 - Current

Team Leader

Co-Operative Food
10.2021 - 09.2022

Bachelor of Arts - Illustration

Duncan of Jordanstone College of Art and Design
09.2019 - 06.2023

Customer Team Member

Co-Operative Food
09.2019 - 10.2021

Advanced Higher - Graphic Communication

Knightswood secondary school
08.2017 - 06.2018

Customer Team Member

Co-Operative Food
03.2017 - 09.2019

Higher -

Knightswood secondary school
08.2012 - 06.2018

National 5 -

Knightswood secondary school
08.2012 - 06.2018

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kyle mclauchlan