Kyle McAteer
Newtownards,Ards and North Down
Summary
Results-driven professional specialising in risk assessment, business development, and customer relationship management. Skilled in Microsoft Office and decision-making, with strong time management and multi-tasking capabilities. Focused on enhancing team performance through effective training and communication, aiming to drive organisational success and sustainable growth.
Overview
4
4
years of post-secondary education
13
13
years of professional experience
Work history
Company Director
Kontrast Supplements LTD
Newtownards , Down
2017.08 - Current
- Developed and implemented strategic plans, leading to business growth.
- Designed business strategies to acquire short and long-term goals for the company.
- Streamlined operations, resulting in enhanced efficiency and productivity.
- Monitored budget to achieve sales and revenue targets.
- Overseeing the day-to-day running of a physical retail supplement store (Face to face and telephone sales, stock ordering)
- Managed woocommerce online website by updating product listings and ensuring site functionality.
Bar supervisor
Romas Newtownards
Newtownards , Down
2013.02 - Current
- Supervised team members to ensure excellent service delivery.
- Trained staff for improved service quality and professionalism.
- Resolved customer complaints promptly, fostering positive relationships with clientele.
- Handled difficult customers tactfully, ensuring minimum disruption to other guests.
- Interacted with guests to provide a welcoming experience, fostering positive rapport that encouraged loyalty and repeat visits.
- Organised stock inventory, ensuring availability during peak hours.
- Ordered supplies keeping optimum stock levels, avoiding overstocking or under-stocking situations.
- Implemented promotional strategies to drive sales growth with effective promotional strategies.
- Maintained clean premises, enhancing a welcoming atmosphere for patrons.
Education
Bachelor of Science - Geography
Queens University Belfast
Belfast 2008.09 - 2012.07
A-Levels -
Bangor Grammar School
Bangor GCSEs -
Bangor Grammar School
Bangor Skills
- Computer literacy (Microsoft Office)
- Risk management
- Decision-making proficiency
- Business development
- Strategic planning
- Employee training
- Multi-tasking
- Customer relationship management
- Time management
- Communication proficiency
References
References available upon request.
Timeline
Company Director
Kontrast Supplements LTD
2017.08 - Current
Bar supervisor
Romas Newtownards
2013.02 - Current
Bachelor of Science - Geography
Queens University Belfast
2008.09 - 2012.07
A-Levels -
Bangor Grammar School
GCSEs -
Bangor Grammar School