Kyle Maycock
Great Yarmouth,Norfolk
Summary
Dedicated professional with a strong focus on customer service excellence and operational efficiency. Demonstrates leadership competence through effective staff management, employee training, and team motivation. Proficient in order processing, stock replenishment, and performance metrics analysis to drive business success. Committed to fostering staff development and enhancing communication skills to achieve organisational goals.
Overview
14
14
years of professional experience
5
5
years of post-secondary education
Work history
Supervisor / Duty manager
Farmfoods
Gorleston-on-Sea, Norfolk
09.2022 - Current
- Monitored employee attendance records for maintaining discipline within the team.
- Provided constructive feedback to staff for improved performance levels.
- Resolved customer complaints promptly, resulted in increased customer satisfaction rates.
- Improved team efficiency by implementing new scheduling practices.
- Managing shifts
- Creating work rotas
- Both opening and closing of shop
- Interviewing potential employees
- Making stock orders
- Completing stocktakes
- Training staff members
Customer Service Manager
Coral
Gorleston-on-Sea, Norfolk
09.2017 - 09.2022
- Oversaw daily operations, ensuring optimal performance.
- Enhanced operating procedures for smoother workflow.
- Taking customer bets
- Ordering stock
- Cash handling and banking
- Achieving KPI’s
- Helping customers with any problems
- Cleaning shop
- Part of regional representative team
- Training staff members
- Demoing new products to the customer
- Secondment manager
- Conducted regular meetings for transparent communication.
Quality control Scrap reconciliation
Kautex
Liversedge, Kirklees
04.2012 - 09.2016
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Team leading
- Training team members and team leaders
- Shift leading
- Creating STW's
- Data entry and analysing
- Working with SAP
- A3 problem solving and Projects
- Kaizen
Education
GCSEs -
Earlsheaton High School
Dewsbury, Kirklees 09.1997 - 07.2002
Skills
- Leadership competence
- Employee training
- Staff scheduling
- Performance metrics
- Team motivation
- Operational efficiency
- Staff development
- Staff management
- Customer Service
- Communication skills
- Attention to Detail
Bit about me
Hard working enthusiastic person with an attention to detail, always looking for new challenges. Enjoy a hands on approach, reliable and work hard both with team and on my own. Keen interest in pc's and help run game servers in my spare time
Timeline
Supervisor / Duty manager
Farmfoods
09.2022 - Current
Customer Service Manager
Coral
09.2017 - 09.2022
Quality control Scrap reconciliation
Kautex
04.2012 - 09.2016
GCSEs -
Earlsheaton High School
09.1997 - 07.2002