Kyle MacDowall
Derby
Summary
Logistics and office manager with over 8 years of experience in high-pressure environments. Expertise in team leadership, delivery planning, and operational efficiency across warehouse and fleet operations. Achieved cost reductions while maintaining delivery accuracy above 99.5% through data-driven decision-making. Committed to enhancing performance while prioritizing employee well-being.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Delivery Supervisor
HelloFresh
Derby
10.2025 - Current
- Directed daily operations for 25,000 weekly deliveries and 50+ van routes to ensure adherence to SLA targets.
- Supported relationship building with delivery partners to enhance service reliability.
- Implemented performance metrics and reporting to identify areas for improvement.
- Assisted in reducing delivery errors from 1.5% to 0.4% through coaching and process adjustments.
- Oversaw a team of 4 coordinators to boost accountability and operational efficiency.
Logistics and Depot Manager
Freddie's Flowers
London
10.2024 - 10.2025
- Lead and manage a team of 20 delivery riders/drivers, 2 supervisors, and multiple mechanics to ensure efficient daily operations.
- Manage third-party logistics contracts, oversee operational budgets, and maintain delivery accuracy.
- Oversee 6,000+ deliveries weekly, including time critical next-day gifting services.
- Maintain delivery accuracy with an error rate consistently below 0.2%.
- Enhance resource allocation and workforce planning to support operational growth.
- Drive cost efficiencies through effective budget management without compromising service quality.
- Managed 20,000 sq ft warehouse and office space, ensuring health and safety compliance.
Bike Network and Office Manager
Freddie's Flowers
London
02.2024 - 10.2024
- Led a team of 18 riders, mechanics, and team leaders to optimise delivery operations.
- Implemented processes for 6000 weekly deliveries, achieving error rate below 0.25 per 100 deliveries.
- Cultivated retention-focused culture, maintaining zero employee turnover over the past year.
- Established operations for 3rd party electric bike courier service across 7 cities.
- Oversee office and depot space management to ensure full compliance with health and safety standards while promoting employee satisfaction and well being.
Bike Network Manager
Freddie's Flowers
London
11.2023 - 02.2024
Logistics Resource Manager
Freddie's Flowers
London
05.2023 - 11.2023
- Developed long-term resource plans for in-house van and bike teams
- Led transport planning initiatives to improve cost efficiency
- Redesigned in-house delivery zones to optimise routes and reduce costs
- Collaborated cross-functionally to deliver company-wide cost savings
- Transitioned to a new delivery app to enhance efficiency and customer experience
Depot Manager
Freddie's Flowers
London
08.2021 - 05.2023
- Oversaw 15,000 weekly deliveries across two sites at peak operation
- Managed 35 riders, van drivers, mechanics, and supervisors across both locations
- Built a high-retention culture with minimal staff turnover for over a year
- Maintained delivery error rate below 0.2 per 100 deliveries
- Led health & safety compliance across both warehouse sites
- Improved workplace conditions to enhance employee wellbeing
- Adapted to rapid business growth while ensuring delivery quality
- Operated within budget, achieving the lowest delivery cost among all courier teams
Head Trainer and Recruiter
Freddie's Flowers
London
02.2020 - 05.2021
- Recruited and trained 60+ riders to meet industry standards
- Owned team culture and retention within the logistics function
- Led logistics resource planning to support scaling demands
Operations Associate
Cleanzy
London
03.2019 - 01.2020
- Led hiring and recruitment of cleaners to meet growing demand
- Trained staff to elevate service standards and professionalism
- Planned daily logistics to ensure staff hit SLA's
- Acted as liaison between customers and staff to uphold service quality
- Planned and launched a London Underground advertising campaign
Operations Executive
Quiqup
London
12.2017 - 03.2019
- Recruited and trained riders, car drivers, and van drivers
- Handled pay disputes and workforce relations
- Managed an active courier workforce of 200+ across multiple contracts
- Ensured SLA compliance to maintain on-time delivery standards
- Utilized data tools such as Tableau for performance tracking and insights
- Led and launched new delivery contracts from planning to execution
Education
History - London
Goldsmiths, University of London
London07.2018
Certificate of Higher Education - London
Birkbeck, University of London
London07.2015
Skills
- Team and operational management
- Microsoft Office proficiency
- G Suite expertise
- Fleet and logistics coordination
- Warehouse and inventory oversight
- Resource allocation
References
- Rachel Atherton, Rachel.Atherton@freddiesflowers.com
- Pete Baker, Pete@freddiesflowers.com
Certification
- Emergency First Aid at Work, British Red Cross, April 2024 - April 2027
- FLT Counterbalanced Trained, ABA Criteria, Feb 2026
Timeline
Delivery Supervisor
HelloFresh
10.2025 - Current
Logistics and Depot Manager
Freddie's Flowers
10.2024 - 10.2025
Bike Network and Office Manager
Freddie's Flowers
02.2024 - 10.2024
Bike Network Manager
Freddie's Flowers
11.2023 - 02.2024
Logistics Resource Manager
Freddie's Flowers
05.2023 - 11.2023
Depot Manager
Freddie's Flowers
08.2021 - 05.2023
Head Trainer and Recruiter
Freddie's Flowers
02.2020 - 05.2021
Operations Associate
Cleanzy
03.2019 - 01.2020
Operations Executive
Quiqup
12.2017 - 03.2019
History - London
Goldsmiths, University of London
Certificate of Higher Education - London
Birkbeck, University of London