Kyle MacDonald
Edinburgh
Summary
Dynamic and adaptable professional with a strong foundation in effective communication and IT proficiency. Demonstrates exceptional pressure resilience and holds a full driver's license, ensuring flexibility in various roles. Committed to leveraging skills to achieve organisational goals and drive success.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
Work history
Network Operations Centre Analyst
Computershare
Edinburgh
2024.06 - Current
- Resolved network issues to minimise downtime and ensure smooth operations.
- Monitored network systems proactively for operational efficiency.
- Documented incident reports for future reference and analysis.
- Investigated incidents promptly to maintain system uptime.
- Conducted post-incident reviews to enhance processes and prevent recurrence.
- Optimised system capacity through regular maintenance tasks.
- Escalated major incidents to senior staff for rapid resolution.
IT operations analyst
Computershare
Edinburgh
2023.05 - 2024.06
- Executed routine system operations for critical services, ensuring timely monitoring of batch processes and alerts.
- Responded to customer inquiries via ServiceNow ticketing system, achieving first-time fixes when possible.
- Identified repeat incidents and proposed process improvements to enhance efficiency.
- Maintained updated procedures and documentation, communicating amendments effectively to the team.
- Achieved goals and KPIs established by line manager while collaborating in a team-based environment.
Education
Bachelor of Science - Computing
Glasgow Caledonian University
Glasgow 2018.09 - 2020.06
Higher National Diploma - Computer Science
Glasgow Clyde College
Glasgow 2016.08 - 2018.06
Skills
Effective communication
- IT proficiency
- Full driver's license
- Adaptability
- Pressure resilience
Timeline
Network Operations Centre Analyst
Computershare
2024.06 - Current
IT operations analyst
Computershare
2023.05 - 2024.06
Bachelor of Science - Computing
Glasgow Caledonian University
2018.09 - 2020.06
Higher National Diploma - Computer Science
Glasgow Clyde College
2016.08 - 2018.06