Kyle Leitch
Ballyclare,Antrim
Summary
A commercially minded professional with strong leadership skills and a focus on customer satisfaction. Proficient in MS Office suite and proven record of fast adaptability to new systems. Reputation for excellent timekeeping, teamwork skills, and a good telephone manner. Able to leverage teaching and public speaking experience to enhance colleague and customer relations to drive business success.
Overview
16
16
years of professional experience
Work History
First Officer
TUI Airways UK
Birmingham
10.2018 - Current
- Operated aircraft in accordance with regulatory requirements and standard procedures.
- Assisted with cargo loading procedures to ensure safe, timely departures, in accordance with current safety and customs laws.
- Adjusted flight plan to balance both safety and commercial interests.
- Examined maintenance records to evaluate aircraft flight suitability.
- Communicated effectively with colleagues and customers maintaining high level of professionalism and service.
ME Flight Instructor, Deputy Safety Officer
CTC (L3)
Bournemouth
10.2014 - 10.2018
- Kept up to date with aviation and workplace safety law. Briefed colleagues and maintained a safe and compliant working environment.
- Tailored instruction style based on each student's strengths and weaknesses; maximising learning potential.
- Lectured up to thirty students at once, with use of Microsoft Word and PowerPoint.
- Updated maintenance records, contacted and scheduled required work with engineers.
Flight Instructor
Ulster Flying Club
Newtownards
09.2011 - 10.2014
- Conducted lessons for novice pilots from zero experience through to fully licensed.
- Organised and signed appropriate paperwork in adherence to protocol.
- Completed numerous guided tours for new customers.
Technical Support
Reach EPS Ltd (Resonate)
Lisburn
01.2009 - 03.2010
- Used company software to build websites for product sales.
- Operated Excel and Word to organise sales, stock and work summaries.
- Telephoned customers, handled complaints or problems; finding solutions and ensuring ongoing positive relationships.
- Pressed third parties for better service, acquiring faster and more reliable product on behalf of customers.
Education
A-Levels - Biology, French, Information Technology.
Friends School
Lisburn06.2009
Skills
- Computer literacy (Excel, Word, PowerPoint)
- Proactive risk/error mitigation
- Commercially minded planning
- Timekeeping proficiency
- Tactical planning experience
- Public speaking
Timeline
First Officer
TUI Airways UK
10.2018 - Current
ME Flight Instructor, Deputy Safety Officer
CTC (L3)
10.2014 - 10.2018
Flight Instructor
Ulster Flying Club
09.2011 - 10.2014
Technical Support
Reach EPS Ltd (Resonate)
01.2009 - 03.2010
A-Levels - Biology, French, Information Technology.
Friends School
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