Kyle Leighton
Newport
Summary
Highly skilled professional with extensive expertise in IT literacy, Microsoft Office proficiency, and administrative support. Demonstrates exceptional attention to detail and data verification capabilities, ensuring accuracy in all tasks. Adept at client relationship management and complaint resolution, with a strong background in banking software proficiency and securities transactions knowledge. Proven ability to manage risk evaluations and maintain security compliance, including anti-money laundering measures. Resilient under pressure with excellent time-management skills, committed to delivering high-quality results while adhering to regulatory standards.
Overview
9
9
years of professional experience
Work history
Account Opening Manager
Lloyds Banking Group
Newport
03.2024 - Current
- Set up user accounts and permissions for secure access control.
- Delivered high level of service to clients to maintain relationships for future business opportunities.
- Verify identification documents for accuracy and authenticity for the processing of new business accounts.
- Managed a high volume of accounts efficiently; optimised client satisfaction.
- Review of new business account applications for opening.
- Keying of accounts and all required information onto bank systems.
Senior Customer Adviser
Lloyds Banking Group
Cardiff
11.2021 - 03.2024
- Developed comprehensive understanding of products to offer suitable solutions for customers.
- Answered customer telephone calls promptly and improved on-hold wait times.
- Offered current, accurate advice on optional solutions for concerns.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Navigated CRM systems proficiently, speeding up the process of logging enquiries.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Delivered excellent performance under pressure during peak business hours.
- Adhered strictly to policies and procedures for continued company compliance.
Customer Service Assistant
Lloyds Banking Group
Newport
12.2015 - 11.2021
- Trained and mentored new cashiers and clerks in correct processes.
- Handled cash and card payments with precision, maintaining customer confidentiality and discretion throughout.
- Managed queue effectively during peak hours for seamless checkout process.
- Maintained clean and organised workspace to ensure efficient service.
- Delivered outstanding customer care with proactive sales and listening skills.
- Identified counterfeit notes whilst handling cash, ensuring financial security.
- Resolved customer complaints professionally leading to higher retention rates.
- Reconciled cash drawer and resolved discrepancies.
- Handled sensitive information discreetly, safeguarding client confidentiality.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
Education
Bachelor of Arts - Scenography and Theatre Design
Aberystwyth University
Aberystwyth /2014 - /2017
A-Levels - Performing Arts
Newport High School
Newport /2012 - /2014
A-Levels - Art & Design
Newport High School
Newport /2012 - /2014
A-Levels - Product Design
Newport High School
Newport /2012 - /2014
A-Levels - Creative Media
Newport High School
Newport /2012 - /2014
Skills
- IT literacy
- Professional telephone etiquette
- Microsoft Office proficiency
- Administrative support
- Attention to Detail
- Data Verification
- Client Relationship Management
- Banking software proficiency
- Risk management evaluation
- Securities transactions knowledge
- Resilience under pressure
- Complaint resolution
- Self-motivation
- Time-management
- Security compliance
- Anti-Money laundering compliance
Affiliations
- Miniature Painting
- Reading
- Playing Video Games
- Cycling and going out.
Accomplishments
- I have volunteered as a Treasurer for a Bowls Club as wells as being Secretary and Vice Captain for the Team.
References
References available upon request.
Timeline
Account Opening Manager
Lloyds Banking Group
03.2024 - Current
Senior Customer Adviser
Lloyds Banking Group
11.2021 - 03.2024
Customer Service Assistant
Lloyds Banking Group
12.2015 - 11.2021
Bachelor of Arts - Scenography and Theatre Design
Aberystwyth University
/2014 - /2017
A-Levels - Performing Arts
Newport High School
/2012 - /2014
A-Levels - Art & Design
Newport High School
/2012 - /2014
A-Levels - Product Design
Newport High School
/2012 - /2014
A-Levels - Creative Media
Newport High School
/2012 - /2014
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