Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
References
Timeline
Generic

Kyle Irving

Birmingham

Summary

Dependable and customer-focused worker with a strong knack for customer service and sales. With excellent communication skills and a proactive approach to problem-solving, aiming to keep customer satisfaction high and drive sales growth. Experience with managing point-of-sale systems and providing exceptional service, while maintaining a friendly and approachable demeanor. The skills acquired through kiosk/retail manager have given an ability to drive sales through a positive and helpful demeanor.


Developed an ability for inspiring and guiding younger individuals towards their goals. Possess the ability to teach others new techniques and foster discipline. Strong communication and motivational skills that encourage participant's to achieve peak physical condition and confidence through training. With a solid foundation in coaching and physical fitness, knowledgeable about training techniques, motivation strategies, and safety protocols. Ready to apply and further develop communication, leadership, and instructional skills.


Dedicated individual with a hands-on approach and a strong interest in automotive technology. Developed strong skills in performing light mechanical work and preventative maintenance on motor vehicles under supervision. I hope one day to be able to perform mechanical/ electrical vehicle repairs without the need for help or supervision. Knowledgeable about scheduled vehicle maintenance and basic repairs, and take pride in keeping work areas clean and professional. Keen aptitude for technical, hands on tasks and problem-solving abilities, and eager to learn new systems and tackle more complex repairs. As a capable team player, actively seek out opportunities to learn new procedures.

Overview

2
2
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work History

Light Vehicle Mechanic

IrvAuto
Smethwick
05.2024 - Current


  • Routinely performed smaller vehicle repairs like break/headlight changes, tire changes, bumper replacements, battery changes, dashboard removals, seat, seatbelt and door changes.
  • Conducted oil changes for reduced engine wear and tear.
  • Managed garage inventory, maintaining adequate supply of parts and tools at all times.
  • Provided outstanding service by communicating effectively with customers on vehicle issues.
  • Greeted customers and maintained personable conversations to identify needs.
  • Assisted colleagues to complete complex repairs, enhancing teamwork within the garage.
  • Responsible for managing garages cleanliness e.g cleaning, waste removal and storage management.
  • Calculated labour time and parts costs to draft competitive and accurate price quotes.
  • Used automated testing methods to carefully diagnose vehicle faults.

Boxing trainer

Immortals boxing
Erdington
04.2023 - 10.2024
  • Elevated boxing techniques to enhance competitive edge through strategic training sessions.
  • Provided emotional support to boxers during high-pressure situations leading to improved performance under stress.
  • Mentored amateur fighters on sportsmanship principles; fostered a positive attitude both inside and outside the ring.
  • Monitored athletes' health and fitness levels regularly, reducing risk of injury during bouts.
  • Incorporated strength-building exercises into workout schedules; resulted in enhanced endurance and power among boxers.
  • Attended local and national boxing events alongside trainees; provided real-time feedback thus improving in-ring tactics.
  • Coached beginners in basic boxing stances and punches whilst ensuring safety protocols were followed.
  • Conducted video analysis of rival fighters to develop effective counter strategies, enhancing fight outcomes.
  • Assessed boxers' physical capabilities, adjusting training methods accordingly for optimal development.
  • Instilled confidence, resilience, and mental toughness in athletes, leading to increased ring success.
  • Maintained equipment and facilities through daily cleaning and disinfecting techniques, ensuring safe conditions for athletes and staff.
  • Identified individual strengths and weaknesses, adapting training programmes to suit.
  • Motivated individuals and groups to achieve positive results against set goals.
  • Maintained safe training environments for minimised risk of injury.
  • Supported smooth running of events by arriving on-time and well-equipped.

Kiosk manager

BCFC
Bordesley Green, Birmingham
08.2023 - 05.2024
  • Inspected store equipment for maintenance and repairs.
  • Assisted customers with queries about products, enhancing their shopping experience.
  • Managed inventory to ensure optimal stock levels at all times.
  • Ensured compliance with company policies and procedures through vigilant oversight.
  • Supervised employees effectively, promoting a healthy work environment conducive to productivity.
  • Maintained high cleanliness standards for a well-organised retail environment.
  • Handled daily cash transactions, resulting in accurate financial records.
  • Trained new hires on store procedures, ensuring seamless integration into the team.
  • Monitored team performance to maintain high-quality customer service standards.
  • Managed end-of-day cash reconciliation successfully without discrepancies.
  • Conducted daily opening and closing procedures meticulously minimising errors.
  • Developed effective working relationships with colleagues, facilitating efficient teamwork within the kiosk.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business.
  • Conducted regular audits of physical inventory, ensuring accuracy in record keeping.
  • Liaised with senior management regularly, providing vital feedback from the shop floor.
  • Enhanced customer service by training kiosk staff on product knowledge and sales techniques.
  • Managed stock within set minimum and maximum levels to serve customers without over-extending finances.

Education

B-TEC - Sports

Birmingham City Foundation College
Birmingham
09.2022 - 07.2024

GCSEs -

Erdington Academy
Birmingham
09.2017 - 07.2022

Skills

    Workshop organisation

undefined

Certification

Princes trust Level 2

Accomplishments

    Freelance Mechanical Work:

    I have been performing freelance mechanical work for over 2 years. This is work like running OBD diagnostics, Tire/oil changes, alternator replacements.

References

References available upon request.

Timeline

Light Vehicle Mechanic

IrvAuto
05.2024 - Current

Kiosk manager

BCFC
08.2023 - 05.2024

Boxing trainer

Immortals boxing
04.2023 - 10.2024

B-TEC - Sports

Birmingham City Foundation College
09.2022 - 07.2024

GCSEs -

Erdington Academy
09.2017 - 07.2022

Princes trust Level 2

Kyle Irving