Kyle George
London,Surrey
Summary
Safety-conscious Bus Driver skilled in adhering to predetermined routes for safe, efficient passenger transportation. Focused and reliable with proven expertise in meeting customer needs.
Overview
12
12
years of professional experience
Work history
Bus Driver
Transport UK
London, Surrey
04.2024 - 03.2025
- Provided information to passengers, including route, schedule and fare information
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Proactively assisted disabled passengers in boarding and exiting the bus
- Welcome passengers with a friendly smile, putting passengers at ease and providing an enjoyable experience
- Coordinated emergency situations quickly and efficiently to minimize risk
Bus Driver
Go Ahead (Agency)
London, Surrey
12.2023 - 04.2024
- Provided information to passengers, including route, schedule and fare information
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Proactively assisted disabled passengers in boarding and exiting the bus
- Welcome passengers with friendly smile, putting passengers at ease and providing an enjoyable experience
- Coordinated emergency situations quickly and efficiently to minimize risk
PCV Driver
London Hire
London, Surrey
09.2023 - 12.2023
- Greeted customers with warmth and professionalism, providing faultless service throughout journeys
- Maintained spotlessly clean and tidy coaches, prioritizing customer safety and comfort
- Closely monitored traffic conditions, reporting delays and incidents quickly to enable timetable updates and adjustments
- Provided efficient pick-up services and timely drop-offs for optimum customer satisfaction
Bus Driver
Arriva London
London, Lambeth
04.2021 - 09.2023
- Provided information to passengers, including route, schedule and fare information
- Operated navigation equipment and two-way radio while remaining focused on safety and efficiency
- Proactively assisted disabled passengers in boarding and exiting bus
- Welcomed passengers with friendly smile, putting passengers at ease and providing enjoyable experience
- Coordinated emergency situations quickly and efficiently to minimize risk
Rent & Service Charge Officer
Origin Housing
London, Camden
09.2019 - 03.2021
- Thrived in fast-paced environment with energy and enthusiasm
- Enhanced working relationships by participating in team-building activities
- Reducing the back log of email within 3 email inboxes and distributing necessary email to the appropriate work colleague
- Contested and reduced the amount of Utility & Council Tax bills that were outstanding
- Took control of rent adjustment and updating service charges after requesting to be more involved in the running of rent processes
- Orchard and CRM were main programs
Facilities Officer
Origin Housing
London, Camden
07.2017 - 09.2019
- Slashed the costs of supplies by 30% with the suppliers used for Office Stationery and Equipment
- Supervised to a high standard when the Facilities manager was off duty
- Maintained records of payments, vendor pricing, energy usage and activity reports to update accounts
- Managed day-to-day communication with maintenance contractors and service providers, acting as principal site contact
- Responded to emergencies by coordinating appropriate resources and services to keep everyone safe
Customer Service Officer
Plan Insurance
London, Croydon
02.2017 - 06.2017
- Maintained excellent customer satisfaction by offering friendly, helpful, and informative customer service
- Dealt with complex complaints and angry customers professionally and politely, resolving issues with favorable solutions
- Maintained excellent team relationships by helping colleagues during complicated or difficult customer calls
Admin Support Officer
TC Facilities
London, Elmbridge
01.2017 - 02.2017
- Maintained manual and electronic filing and information systems, ensuring available and accurate data
- Handled daily office activities, including data entry and database auditing, maintaining smooth operations
Customer Account Services Agent
Fredrickson International
London, Tolworth
04.2016 - 11.2016
- Attended training to keep up to date on company's procedures, customer service targets and regulations
- Provided professional and attentive customer support by going the extra mile to solve issues, complaints and technical difficulties
- Communicated with customers using live chat, email and phone call, ensuring all communications stayed with set targets
Online Shopper
Sainsburys
London, Croydon
09.2015 - 03.2016
- Followed all company standards and paid careful attention to customer requests
- Worked quickly to pack orders in an efficient way and minimize damage or shifting of products
- Delivered on monthly KPIs to reach sales objectives
Administration/Engineering
PNG Properties
London, Lambeth
01.2013 - 01.2017
- Achieved learning the basics of electrical work and simple plumbing
- Promoted safe working environment by implementing regulatory standards, policies and guidelines
- Handled a number of inbound calls per day
- Engaged with customers to better understand needs and deliver excellent service
Warehouse Operative/ Customer Service Operative
Kiddicare
London, Croydon
07.2013 - 09.2015
- Provided accurate stock reports to warehouse manager to allow for timely reordering
- Proactively assisted teams in heavy lifting and complex problem-solving tasks, improving operational efficiency
- Assessed packages and counted stock to ensure delivery accuracy before unloading and processing
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction
Skills
- Community interaction
- Punctuality assurance
- Awareness of road laws
- Risk assessment capability
- Space utilisation expertise
- Maintenance scheduling
- Emergency response training
- Building maintenance
- Online payment system handling
- Basic bookkeeping
- Knowledge of CRM systems
- CRM systems usage
- Microsoft Office Suite
- Customer experience
- Product knowledge expertise
Timeline
Bus Driver
Transport UK
04.2024 - 03.2025
Bus Driver
Go Ahead (Agency)
12.2023 - 04.2024
PCV Driver
London Hire
09.2023 - 12.2023
Bus Driver
Arriva London
04.2021 - 09.2023
Rent & Service Charge Officer
Origin Housing
09.2019 - 03.2021
Facilities Officer
Origin Housing
07.2017 - 09.2019
Customer Service Officer
Plan Insurance
02.2017 - 06.2017
Admin Support Officer
TC Facilities
01.2017 - 02.2017
Customer Account Services Agent
Fredrickson International
04.2016 - 11.2016
Online Shopper
Sainsburys
09.2015 - 03.2016
Warehouse Operative/ Customer Service Operative
Kiddicare
07.2013 - 09.2015
Administration/Engineering
PNG Properties
01.2013 - 01.2017
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