Kyle Dixon
Rapport3 by Milient
6
years of professional experience
Results-driven data professional specialising in SQL Server, data engineering, and migration. Skilled in data validation, reporting, and Microsoft Excel, with strong capabilities in Power BI and Crystal Reports. Exhibits effective project coordination and leadership, focusing on stakeholder engagement and customer relationships. Delivers technical support and process improvements through cross-functional collaboration to enhance organisational success and data-driven decision-making.
Work history
Data Engineer
1 Year 8 Months- Executed SQL-based data migration and transformation projects to enhance data accessibility and reliability.
- Develop SQL scripts for data extraction, validation, and system updates.
- Investigate technical and data-related issues while maintaining data integrity.
- Generated business reports using Power BI, SAP Crystal Reports, and Fast Reports to provide actionable insights.
- Coordinated with internal teams and customers to ensure alignment and successful project delivery.
Support Team Leader
2 Years 1 Month- Led software support team, achieving high customer satisfaction through timely issue resolution.
- Managed complex customer escalations as primary technical contact, facilitating effective communication and problem-solving.
- Mentored team members, enhancing operational performance and team cohesion.
- Supported daily operations by mentoring team members for enhanced performance.
Software Support Consultant
2 Years 5 Months- Provided first and second-line software support, ensuring resolution of business application issues.
- Diagnosed and resolved SQL Server, reporting, and software issues, enhancing overall system reliability.
- Facilitated software installations and customer configurations, aligning reporting requirements with user needs.
- Achieved Level 3 Digital Support Technician apprenticeship with Distinction.
Skills
SQL query writing
Data engineering
Data validation
Power BI and Crystal Reports
Advanced Microsoft Excel
Visual Studio Code
Technical troubleshooting
Process improvement
Project leadership
Stakeholder management
Customer management
Cross-functional teamwork
Education
Apprenticeship - Level 3 Team Leader or Supervisor
Apprenticeship - Level 3 Digital Support Technician
Distinction
A-Levels - Philosophy & Ethics
A-Levels - History
A-Levels - Psychology
Personal Information
Title: Project, Operations & Data Professional| Data Reporting Project Delivery
Education & Qualifications
- Additional Training
- Advanced Microsoft Excel
- LinkedIn Skills Assessment
Affiliations
- Music
Timeline
Data Engineer
Rapport3 by Milient
2025.01 - 2026.09Read More
Support Team Leader
Rapport3 by Milient
2023.01 - 2025.02Read More
Software Support Consultant
Rapport3 by Milient
2020.08 - 2023.01Read More
VQ Solutions Ltd
Apprenticeship from Level 3 Team Leader or Supervisor
2024.01Read More
VQ Solutions Ltd
Apprenticeship from Level 3 Digital Support Technician
2022.01Read More
Boroughbridge High School Sixth Form
A-Levels from Philosophy & Ethics
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Borughbridge High School Sixth Form
A-Levels from History
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Boroughbridge High School Sixth Form
A-Levels from Psychology
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