Kyle Anderson
liverpool,Merseyside
Summary
Dedicated & Hardworking Individual committed to fostering positive relationships and enhancing customer experiences. Drives results through resilience and an ability to meet KPIs consistently. Adapts quickly to challenges while maintaining a focus on quality and efficiency.
Reliable Security Guard with extensive experience working scanners, surveillance cameras and other security equipment. Vigilant and professional, fast acting in emergency situations.
Overview
16
16
years of professional experience
Work History
Hospital Security Officer
NHS Foundation Trust
Liverpool, Merseyside
04.2021 - Current
- Patrolled grounds after hours on foot to maintain visible presence and detect violations.
- Monitored and authorised entrance and departure of employees, visitors and other persons by verifying identification and controlling entry and exit points.
- Verified identification for authorised personnel and visitors to property.
- Secured personnel and premises by inspecting buildings, patrolling property and monitoring surveillance cameras.
- Monitored CCTV systems continuously to identify suspicious activities and safeguard premises against unauthorised access.
- Collaborated with the security team to share information and coordinate actions effectively, enhancing overall security coverage.
- Enforced health and safety policies, identifying potential hazards and taking preventative measures to protect staff and visitors.
- Monitored closed-circuit feeds to track visitors and identify problematic behaviour.
- Deterred anti-social behaviour and criminal activities impacting occupant or visitor safety.
- Maintained stamina during long periods of sitting, walking, standing or driving while remaining focused and vigilant.
Customer Service Advisor
Everton Football Club
08.2017 - 01.2020
- Managed online and face-to-face correspondence with customers, ensuring satisfaction through polite and professional communication.
- Applied problem-solving skills to address issues, transforming challenges into positive customer experiences.
- Demonstrated resilience by consistently meeting KPIs, contributing to business value and customer loyalty.
Ad Control Operator
Trinity Mirror Publishing
04.2015 - 12.2016
- Reviewed and maintained high-quality advertisements, ensuring successful engagements with press offices.
- Demonstrated ability to work under pressure, consistently meeting tight deadlines.
- Led by example, training new team members on key in-house software and products to enhance team capability.
Sales and Rent Negotiator
Venmore's Property Management
08.2013 - 03.2015
- Manage a portfolio of 750 residential properties.
- Provide a key role in maintaining the efficiency of the full end to end process of tenancy agreements.
- Engage with key stakeholders to bridge gaps of communication.
Contact Advisor
Modern Housing Solutions
02.2012 - 08.2013
- Resolved tenant issues promptly to ensure high levels of customer satisfaction.
- Facilitated support channels for tenants, enhancing communication and access to services.
- Maintain property standards and allocate damage repairs to specialists accordingly.
Bartender
Miller and Carter Steakhouse
02.2010 - 12.2012
- Developed in-depth knowledge of key company products to enhance customer service.
- Influenced colleagues to improve teamwork and drive sales performance.
- Ensured compliance with company policies in stock and cash management to maintain operational integrity.
Education
NVQ - Level 1
Sports Psychology
01-2005
NVQ - Level 1
ICT
01-2004
NVQ - Level 1 and 2
Travel and Tourism
01-2004
GCSE's - Grade BB
English and Maths
01-2004
GCSE - Grade C
Science
01-2004
Skills
- Customer Service
- Attention to detail
- HS Awareness
- Problem Solving
- Communication
- Team Working
- Time Management
- Flexibility
- Professionalism
- Organisation
- Punctuality
- Negotiating
- IT/Administration
- Customer relationship management
Hobbies and Interests
- Reading books
- Daily walking
- gym
- attending fitness outdoor events
- listening to podcasts
Timeline
Hospital Security Officer
NHS Foundation Trust
04.2021 - Current
Customer Service Advisor
Everton Football Club
08.2017 - 01.2020
Ad Control Operator
Trinity Mirror Publishing
04.2015 - 12.2016
Sales and Rent Negotiator
Venmore's Property Management
08.2013 - 03.2015
Contact Advisor
Modern Housing Solutions
02.2012 - 08.2013
Bartender
Miller and Carter Steakhouse
02.2010 - 12.2012
NVQ - Level 1
Sports Psychology
NVQ - Level 1
ICT
NVQ - Level 1 and 2
Travel and Tourism
GCSE's - Grade BB
English and Maths
GCSE - Grade C
Science