Summary
Overview
Work history
Education
Skills
Timeline
Generic

Kyla Sturley

KNOTTINGLEY,west yorkshire

Summary

Dedicated professional with expertise in cash handling, food safety, and customer service. Demonstrates strong communication skills and attention to detail, ensuring adherence to cleanliness standards and alcohol laws. Proven ability to manage stress and solve problems efficiently while maintaining patience under pressure. Skilled in multitasking, team collaboration, and complex tray carrying, with a focus on enhancing customer engagement and satisfaction. Career goal includes advancing within the hospitality industry by leveraging sales techniques and time management skills. Driven to pursue continuous learning and development by engaging in training programs that introduce new skills and service offerings. Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

2
2
years of professional experience

Work history

Bartender

Salthorn Working Mens Club
Oakenshaw, Bradford
12.2024 - Current
  • Handled cash transactions securely minimising risk of theft or fraud.
  • Maintained a clean and organised bar, enhancing customer satisfaction.
  • Created an inviting atmosphere through friendly interaction with customers.
  • Completed end-of-day cleanup to reset bar for next day.
  • Collected, washed and put away glassware between guests.
  • Served guests spirits, lagers and stouts at bar.
  • Input orders into register, calculated bills and collected payments.
  • Inspected customer identification to verify age against legal standards.

Waitress assistant

Campanile Hotel
, Bradford
06.2024 - 08.2024
  • Facilitated smooth operations by setting up tables and booths.
  • Streamlined order placements with clear communication to kitchen staff.
  • Enhanced customer service by promptly taking orders and delivering food.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Assisted head waitress with large party coordination, aiding in smooth function.
  • Contributed to restaurant ambiance by thoroughly cleaning all areas before opening hours.
  • Assisted in food preparation, ensuring prompt service during busy times.

Waitress assistant

Toby Carvery
Keighley, Bradford
10.2023 - 11.2023
  • Facilitated smooth operations by setting up tables and booths.
  • Maintained cleanliness in serving and dining area for hygienic environment.
  • Followed health regulations whilst handling food, promoting safe practices.
  • Helped seat guests upon arrival, leading to a welcoming atmosphere.
  • Enhanced dining experience through friendly interaction with customers.

Cashier

Mamas Pizza
Bingley, Bradford
06.2023 - 07.2023
  • Maintained clean and organised workspace to ensure efficient service.
  • Processed payments swiftly for improved customer experience.
  • Took initiative in restocking shelves during downtime, enhancing product availability.
  • Balanced till at end of day, maintaining accurate records.

Education

GCSEs - maths

barnardos college
Bradford
12.2023 - 06.2024

Skills

  • Cash handling
  • Food safety
  • Customer engagement
  • Time management
  • Communication skills
  • Attention to detail
  • Stress management
  • Problem solving
  • Cleanliness standards
  • Alcohol law familiarity
  • Table setup
  • Team collaboration
  • Refund issuing
  • Customer service
  • Sales techniques
  • Patience under pressure
  • Multitasking efficiency
  • Complex tray carrying
  • Use of bar equipment

Timeline

Bartender

Salthorn Working Mens Club
12.2024 - Current

Waitress assistant

Campanile Hotel
06.2024 - 08.2024

GCSEs - maths

barnardos college
12.2023 - 06.2024

Waitress assistant

Toby Carvery
10.2023 - 11.2023

Cashier

Mamas Pizza
06.2023 - 07.2023
Kyla Sturley