Kyla Robinson
Wolverhampton
Overview
3
3
years of professional experience
Work History
Staff Member
WGS Junior School
09.2023 - 05.2025
- I have the responsibility of supervising children aged 4 - 6-year-olds and managing the Junior school reception desk
- My duties involve interacting with students in various ways such as dealing with behavioural matters in a sensitive age-appropriate way
- I also use my academic knowledge to assist and support children with their queries
- I also must interact with parents and guests as they navigate the school
- I have also undergone training and gained a Child Safeguarding qualification from my experience in this role
Front of House Assistant (summer Temp)
Ghales Coffee Lounge
07.2024 - 09.2024
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Processed orders and sent to kitchen employees for preparation.
- Inspected dishes and utensils for cleanliness.
Events Manager
Calm.international
08.2023 - Current
- Processed order transactions and provided customers with detailed itineraries, tickets, and receipts.
- Wrote e-mails, promoted events via social media and drafted phone scripts to recruit volunteers.
- Participated in strategy development and planning to grow organizing program and advance campaigns.
- Coordinated schedules and timelines for events.
Staff Member
Ego Hair Salon
04.2022 - 08.2024
- I communicate and coordinate guests as well as managing appointments while ensuring customer comfort.
- I also served coffee, hot chocolate etc to ensure customer satisfaction.
Education
GCSE -
Wolverhampton Grammar School
WolverhamptonA-LEVELS - Physics, Chemistry, Mathematic
Wolverhampton Grammar School
WolverhamptonSkills
- 18 , full manual driving licence, first aid certification
- As Head Girl, I developed commitment by balancing responsibilities and staying dedicated to my role and peers, which is crucial in any job, especially in a fast-paced environment like a coffee shop
- The role also taught me the value of hard work Juggling academics with leadership duties proved my ability to stay focused and put in the effort, essential for meeting the demands of a barista position
- Public speaking was a core part of my role as Head Girl, which improved my ability to communicate clearly with large groups This translates to being able to engage confidently with customers as a barista
- Lastly, I developed problem-solving skills by navigating unexpected situations as Head Girl, a quality that is vital for handling customer concerns or operational challenges in a coffee shop
Timeline
Front of House Assistant (summer Temp)
Ghales Coffee Lounge
07.2024 - 09.2024
Staff Member
WGS Junior School
09.2023 - 05.2025
Events Manager
Calm.international
08.2023 - Current
Staff Member
Ego Hair Salon
04.2022 - 08.2024
GCSE -
Wolverhampton Grammar School
A-LEVELS - Physics, Chemistry, Mathematic
Wolverhampton Grammar School
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