Kyla Heaney
Salford
Summary
Energetic front of house supervisor with a dedication to giving excellent service. With the experience I have developed throughout my career, I can add value to any organisation. Adept at managing interactions with a range of personality types in a courteous manner. Furthermore, I am passionate about meeting and building connections with new people. Searching for a position that offers the opportunity to connect with others and develop my skills further.
Overview
7
7
years of professional experience
Work history
Supervisor
Vita Student
11.2022 - Current
- Managing the daily planning of workplace operations, clearly communicating targets to staff for smooth, efficient task delivery
- Guiding a team of 16 to establish and maintain welcoming guest environment
- Maintaining spotless and tidy working areas to create risk-free and productive environments
- Train new team members in company standards, customer service and operational duties ensuring brand delivery at all times
- Having strong knowledge of company products and services, offering support and information to team members
Front of House Host
Deansgate Square - Zenith Management
01.2020 - 06.2022
- Part of the start-up team managing the daily activity of 1,500 apartments
- Being the first point of contact for any resident, contractor or visitor who enters the building
- Assisting with the overall management of the estate by consistently delivering a high standard of service
- Handling bookings of shared amenity areas such as business suites, private dining areas and the gym area
- Overseeing car parking facilities, ensuring all users are authorised
- Offering assistance to residents, handling queries and complaints as well as day to day requirements such as parcel collection and maintenance requests
- Working in a team supporting colleagues, but also confident and self-motivated enough to handle situations alone.
Executive Lounge Host, City Suites
06.2019 - 12.2019
- Building rapport and engaging with guests to ensure they're happy with the food and service
- Communicating with guests and reception if any problems occur, and resolving them in a rational manner
- Providing immaculate customer service
Team Member
Nando's Fallowfield
Nando
02.2018 - 12.2019
Customer Team Member
The Co-op Birley Fields
04.2017 - 02.2018
Bartender
Wetherspoon's, The Seven Stars
Manchester
11.2016 - 04.2017
Education
BA (Hons) - Business Management
Manchester Metropolitan University
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Belfast Royal Academy
Interests
Interests and Hobbies , I enjoy practising yoga and cycling.I also love travelling and exploring new places. I am always open to opportunities abroad should they arise.
Timeline
Supervisor
Vita Student
11.2022 - Current
Front of House Host
Deansgate Square - Zenith Management
01.2020 - 06.2022
Executive Lounge Host, City Suites
06.2019 - 12.2019
Team Member
Nando's Fallowfield
02.2018 - 12.2019
Customer Team Member
The Co-op Birley Fields
04.2017 - 02.2018
Bartender
Wetherspoon's, The Seven Stars
11.2016 - 04.2017
BA (Hons) - Business Management
Manchester Metropolitan University
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Belfast Royal Academy
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