Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kyla Eris

LONDON

Summary

Operations professional with several years of experience in fast-paced, collaborative environments. Skilled in logistics, order management, customer support, and cross-team coordination. Known for being calm under pressure, solutions-focused, and committed to building inclusive, people-first workplaces.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Operations Assistant

Brixton Brewery
12.2022 - Current
  • Solved problems timely and effectively, ensuring customer satisfaction.
  • Managed day-to-day department operations with effective workflow coordination.
  • Assisted logistics manager with planning of routes and order entry.
  • Supported daily operations by organizing office spaces for maximum functionality and ease of use.
  • Assisted retail customers via Shopify, DesignMyNight, and SODA.
  • Coordinated logistics for internal events, leading to successful team-building exercises and meetings.
  • Supported marketing efforts by coordinating logistics for promotional events and product launches.
  • Monitored and updated inventory levels and maintained accurate records of inventory and stock movements.

Shift Manager

Signature Brewery
05.2022 - 12.2022
  • Assumed all responsibilities for the bar in the absence of the General Manager
  • Solved both customer and employee problems
  • Ensured that shifts were not over or understaffed
  • Managed the opening and closing of the work premises
  • Effectively supervised the bar and floor staff to ensure excellent service and guest satisfaction
  • Monitored stock and updated the PoS and online menus throughout the day
  • Successfully carried out health and safety and cleanliness checks
  • Planned in detail for each shift
  • Contributed to team meetings with other departments
  • Monitored staff performance

Part Time Supervisor

The Black Heart
02.2022 - 05.2022
  • Flexible Bartender and Box Office Assistant
  • Worked busy music festivals such as Desert Fest and Incineration Fest
  • Assisted artists and performers
  • Managed customer safety in the Music Venue

Sales Coordinator & Social Media Manager

Forest Road Brewery
06.2021 - 02.2022
  • Responsible for organizing the distribution of all sales, replacements, and special requests through the order management system (Breww) and invoicing customers through the billing system (Xero)
  • Set up new accounts and kept existing customer details up to date
  • Oversaw the online marketplace and found new prospective clients
  • Tracked KPIs to ensure targets would be met
  • Managed the online web store using Shopify, and fulfilled orders
  • Managed and purchased supplies for the office and Brewery bar, and kept track of stock levels
  • Worked directly with the sales team to find new prospective clients and created promotional material for them
  • Ensured all inquiries were dealt with accurately in a timely, professional manner
  • Tracked delivery efficiency
  • Created promotional items for our outreach plan via Instagram

Content Creator

Loading Bar
04.2021 - 12.2021
  • 6-month placement to develop marketing and design skills
  • Experience with Adobe products including InDesign, Photoshop, and Illustrator
  • Monitored all online company channels and reported trends weekly
  • Used brand assets to create marketing materials and engage customers
  • Photographed menu items and Loading venues around London
  • Created promotional content for new products to increase customer awareness
  • Extensive industry knowledge which allowed me to tailor promotional material to current trends

Assistant Manager

Forest Road Taproom
04.2021 - 06.2021
  • Effectively supervised the day to day activities of a team
  • Managed all reservation databases and ensured information was kept up to date and relayed to staff
  • Acted as a point of contact for any event-related inquiries, and developed a booking system to ensure reservations were managed efficiently
  • Organized workload and delegated tasks to maximize productivity
  • Trained and supported new staff
  • Ensured proper cleanliness was maintained in all areas
  • Answered product questions with up to date knowledge of the selection of liquor and food
  • Greeted and welcomed guests and delivered consistent, high-quality customer service
  • Managed large bookings and prepared the venue for large events

Customer Experience Host

Platform
10.2019 - 08.2020
  • Part of a new team at a hospitality gaming startup
  • Flexible host, waitress, and bartender
  • Helped with opening and closing the premises (bar and floor)
  • Experience working large events with companies such as Ubisoft and Bungie
  • Basic troubleshooting and tech support for consoles and PCs
  • Extensive industry knowledge with the ability to recommend products and personalize each experience
  • Upsold packages and experiences based on the needs of the customer

Education

Bachelor of Science - Clinical Psychology

Goldsmiths University
London
06-2019

Skills

  • Organizational management
  • Inventory management
  • Event coordination
  • Office supply management
  • Supply ordering
  • Quality controls
  • Operational reporting
  • Inventory purchasing

Certification

  • Mental Health Awareness (2025)
  • Cellar Familiarisation (2025)
  • Mental Health First Aid (2024)
  • Neurodiversity (2024)
  • Sexual Harassment Awareness (2024)
  • Fire Warden Training (2025)
  • Manual Handling (2024)
  • Sensory Training (2024)
  • Covid-19 Health and Safety (2020)
  • Union Coffee Training (2020)
  • Health and Safety Level 2 (2019)
  • Food Safety Level 2 (2019)
  • Food Allergens (2019)

Timeline

Operations Assistant

Brixton Brewery
12.2022 - Current

Shift Manager

Signature Brewery
05.2022 - 12.2022

Part Time Supervisor

The Black Heart
02.2022 - 05.2022

Sales Coordinator & Social Media Manager

Forest Road Brewery
06.2021 - 02.2022

Content Creator

Loading Bar
04.2021 - 12.2021

Assistant Manager

Forest Road Taproom
04.2021 - 06.2021

Customer Experience Host

Platform
10.2019 - 08.2020

Bachelor of Science - Clinical Psychology

Goldsmiths University

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Kyla Eris