Summary
Overview
Work history
Education
Skills
Timeline
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Kyah Lamb-Lindsay

Luton,Central Bedfordshire

Summary

I am a hardworking, highly organised and adaptable administrative professional with extensive experience in healthcare administration, retail/hospitality and team leadership. Skilled in managing busy office environments, coordinating complex tasks, and delivering exceptional service with discretion and efficiency. Known for strong communication, attention to detail, and the ability to multitask under pressure. Experienced in handling sensitive information, supporting both teams and clients/patients, and ensuring smooth daily operations. A calm and approachable team player with a proactive mindset, committed to providing high standards of care and service in fast-paced, people-focused environments.

Overview

6
6
years of professional experience

Work history

Secretary Team Lead

Bancroft Medical Centre
Hitchin, Hertfordshire
02.2025 - Current
  • Lead and manage the administrative and medical secretarial team to ensure smooth day-to-day operations within a busy GP practice.
  • Oversee the processing of patient referrals, including NHS e-Referrals, private referrals, and urgent fast-track pathways, ensuring accuracy and timeliness.
  • Act as a key liaison between GPs, consultants, hospital departments, and external healthcare providers to coordinate patient care efficiently.
  • Allocate workload across the secretarial team and provide ongoing training, support, and performance feedback.
  • Implement and maintain administrative systems and protocols to optimise workflow, ensure confidentiality, and comply with CQC and NHS standards.
  • Resolve complex administrative issues and patient queries promptly, maintaining a patient-centred approach.
  • Support the practice management team with audits, quality improvement initiatives, and the development of internal procedures.
  • Maintain accurate and up-to-date medical records using clinical systems such as System One.
  • Provide cover for team members during absences, demonstrating flexibility and a thorough understanding of all secretarial duties.

Clinical Coder and Medical Secretary

Bancroft Medical Centre
Hitchin, Hertfordshire
08.2024 - 02.2025
  • Assigned proper codes to medical procedures for insurance and accounting processing.
  • Demonstrated biological and disease classification understanding to handle complex coding needs.
  • Used correct anatomical and physiological terms to clearly communicate patient conditions.
  • Reviewed coded data and conducted spot checks to continuously improve processes.
  • Coded procedures using correct system and values to support recordkeeping and billing objectives.
  • Completed admissions and discharge documentation following proper procedures and filed correctly to facilitate new actions.
  • Used narrative descriptions and numeric information to build desired records for personnel.
  • Supported clinical teams with easily read and updated charts and related records.
  • Input data manually or by scanning documentation using office equipment.
  • Verified submitted medical information before modifying existing patient registrations and records.
  • Compiled patient case notes, treatment histories and prescriptions for use in future appointments.
  • Typed dictation from doctors.
  • Typed letters, reports and referrals as well as preparing and processing document correspondence.
  • Sending referrals via email and ERS
  • Action requests for information - including insurance, solicitor, medical report requests and subject access requests
  • Dealing with secretarial telephone queries and liaising with secondary care teams.

Care Coordinator

Carepoint Practice
Northwood, Hillingdon
05.2023 - 08.2024
  • Generated referrals for patients in need of specialised care and completed paperwork to facilitate seamless transfers.
  • Supported team by demonstrating respect and willingness to help.
  • Kept to strict patient confidentiality policies regarding patient records and information.
  • Handled phone calls and emails from patients and members of public with professionalism.
  • Filed health records and sorted documents for easy retrieval.
  • Scheduled patient appointments using EMIS booking system.
  • Managed digital and manual filing systems.
  • Coordinated with laboratory and imaging departments for seamless integration of test results into patient records.
  • Completed start and end of day procedures for busy GP practice.
  • Updated patient records and inputted data into IT system to keep all information up to date.
  • Scanned clinical letters and hospital letters securely into patient records.
  • Set up new patients within target timeframes.
  • Responded calmly and compassionately in emergency situations.

Server

Krispy Kreme
Watford/Birmingham
05.2021 - 04.2023
  • Performed additional tasks to support kitchen and bar staff, ensuring dining room ran smoothly.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Served guests promptly to ensure food remained at proper temperatures.
  • Regularly checked on guests to ensure satisfaction, upselling drinks and side orders to increase revenue.
  • Maintained thorough food, drink and menu knowledge, providing expert assistance with customer selections.
  • Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
  • Warmly welcomed guests into dining areas, strategically allocating seating and processing food orders.
  • Placed orders and processed payments in POS systems, maintaining efficient service operations.
  • Provided first-class customer care through efficient, helpful, friendly service, improving the likelihood of repeat custom.
  • Enforced rules for cleanliness and sanitisation to ensure constant compliance with health and food safety standards.

Sales Advisor

New Look
St Albans
07.2020 - 10.2021
  • Provided high levels of in-store service, promptly resolving complaints to maintain customer satisfaction.
  • Maximised sales opportunities by regularly replenishing stock levels of recently sold products.
  • Warmly greeted customers to establish positive first impressions, enhancing in-store experiences.
  • Handled concerns and complaints with care, delivering positive outcomes for continued customer loyalty.
  • Applied various sales techniques to steadily expand customer bases.
  • Highlighted product features and benefits in line with customer needs, securing high-value sales.
  • Maximised sales revenue through effective upselling and cross-selling of associated products.
  • Assisted customers with product returns, converting refund requests into exchange opportunities to maximise store revenue.

Work Experience

St Robert Southwell RC Primary School
London
06.2021 - 06.2021
  • Maintained child safety, security and good behaviour during classroom and outdoor activities.
  • Prepared necessary equipment and technology ahead of class.
  • Encouraged students to work together to complete projects and solve problems.
  • Developed and nurtured excellent relationships with students and staff, enhancing positive learning environments.
  • Oversaw students during breaks to maintain safe environment.
  • Maintained sensitivity towards students with additional needs, continually improving their development and confidence.
  • Assisted teacher with using support equipment and computers during lessons.
  • Provided safe, stimulating classroom environments to maximise student engagement and attainment.
  • Prepared positive, productive learning environments with engaging wall displays and effective resources.
  • Taught students important learning, study and behaviour management skills for academic success.

Photography Assistant

IamMrColeman
London
11.2019 - 02.2020
  • Handled cameras operating at several thousand frames per second.
  • Shot photographs in controlled labs, field and remote environments, adjusting camera settings to align with locations.
  • Planned and prepared for numerous on-location and studio shoots concurrently.
  • Proactively directed guests to photo port locations to increase product sales.

Education

A-Levels -

St Dominics Sixth Form College
Harrow on the Hill, Harrow
/2020 - /2022

GCSEs -

Queens School
Bushey
/2015 - /2020

Skills

  • Problem-Solving
  • Good Telephone Etiquette
  • Active Listening
  • Organization and Time Management
  • Positive and resourceful
  • MS Office
  • Dependable and Responsible
  • Open and clear communicator
  • Multitasking and prioritisation
  • Meticulous and organised
  • Tireless work ethic
  • First Aid Trained
  • DBS Checked
  • EMIS health
  • SystemOne
  • Flexible and open to change
  • Sensitivity and understanding
  • Patience and the ability to remain calm in stressful situations

Timeline

Secretary Team Lead

Bancroft Medical Centre
02.2025 - Current

Clinical Coder and Medical Secretary

Bancroft Medical Centre
08.2024 - 02.2025

Care Coordinator

Carepoint Practice
05.2023 - 08.2024

Work Experience

St Robert Southwell RC Primary School
06.2021 - 06.2021

Server

Krispy Kreme
05.2021 - 04.2023

Sales Advisor

New Look
07.2020 - 10.2021

Photography Assistant

IamMrColeman
11.2019 - 02.2020

A-Levels -

St Dominics Sixth Form College
/2020 - /2022

GCSEs -

Queens School
/2015 - /2020

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Kyah Lamb-Lindsay